Red Bus Complaints & Reviews

I have booked bus from salem to chennai on 29 dec 2019. Ticket no: tndr41036353. I was waiting for the bus in boarding point. No such booked bus arrived (Nrt bus). When i called the given support number it was not reachable. When i called concerned bus customer care they didn't take responsibility and stating that its are not their service bus. When called redbus customer care they said driver or concerned incharge ll arrive at boarding point and call me. I was waiting and time was half past 12am. When i called redbus helpline to check again, they are informing us that the bus service is not there! I'm in total shock and unhappy with this. It's not about refunding my money it's anyway going to happen. My point is redbus has shown me a bus that its service is not available, secondly 1st time when i called (Redbus helpline) they didn't provide me about stopped bus service, third only after i call again after waiting so long they informed that sercice is not available, fourth i have to miss my office another working day, above all i had an important conference which i was supposed to attend but now didn't coz of your poor service. Will redbus bear my loss of pay for that working day in my office?? Along with my payment refund. Totally unsatisfied and unhappy. Very worst experience ever faced.

I have done my ticket for the a/c bus as the weather is cold. Firstly they
Provide a/c bus at boarding point but after traveling 50 km they have
Changed the bus to non a/c bus and they haven't provide any blanket as the
Weather is too much cold. I paid for the a/c bus they cheated us and
I called redbus customer care bus they haven't replied they cheated us too.

Dear red bus,
As i have heard about your cheatings and negative feedback, the very same i have faced in my first booking with you.

I waited for bus at sarai kale khan since 12:30 am and it is 3:15 am and no bus was there.

Its completely your fault that you have mentioned wrong pick-up/boarding point as sarai kale kha.
As per rsrtc staff and guard at this bus stop (Sarai kale khan) there is not...

Hi
Here i have complain about red bus bad service the issue is the driver gave time of drop 10 30 am and bus reached there at after 2 pm. Inbetween they changed the bus, shifted the passengers in different bus. And driver also changed. They changed the drop place also, and after asking reasons the driver said talk to office about this.
I want my money back after this bad experience with your service.
Sending images of my ticket booking.
Hope you will take the action on this
Seema sonavane
[protected]

I have booked a ticket from trissur to Chennai on 27DEC2019. Payment was made and account got debited . But ticket was not confirmed and got a message that amount will be refunded in 1 hour. But still amount is not credited. Then I booked another ticket in the same bus. Attached my bank statement, 2 times debited amount can be seen. One is the confirmed and other is supposed to be refunded

Email :- [protected]@gmail.com
Mobile :- [protected]

Hi,

I booked the ticket on 24-dec-2019 around 7.30 pm travel on 25-dec-2019 from thiruthuraipoondi to chennai but unfortunately the travel date has been selected 24-dec-2019. I did not see the date. I received the message on 24-dec-2019 around 9.10 pm. I shocked immediately tried to cancel my ticket on redbus website is not possible and changed to reschedule also. I called redbus customer care executive i told my situation but is not resolved my issue. Please i want to return back the amount to my account.

Ticket booked from : redbus
Ticket no: tndk55347081
Pnr no: ts[protected]mbux/784424/ pkt to chn (Ecr-express) - (R)
Transport : raahath transport

If any communication please send mail to [protected]@gmail.com

I am using red bus app for bus ticket booking. After a long time red bus gives some discount as cash back on ticket booking, so i got also cash back of discount money which is appears on my red bus wallet. But sorry to say that there is no option for transfer my wallet cash to my bank account. Therefore i request to redbud team to please return my wallet amount to my bank account

Dear redbus,

I am writing here as my raised complain. I had booked 3 tickets from ahmedabad to chittaurgarh (22.12.2019). Ticket id: d46r8ckf
Pnr:[protected]. L k t ravels pvt. Ltd. And at time of booking bus operator was showing amenities pillow with blanket, newspaper and water bottle. But while traveling none of them was provided also bus staff behavior was rude. Request you to partial refund my amount as facilities were not provided as assured during ticket booking.

I booked a bus from chennai to tirunelveli on 22-dec-19, bus timing is 8:30pm from koyambedu.

On the day of journey, we went to tirupathi and while returning our car (Balaji travels) got punctured, informed this issue to kallada travels and informed to boarding at porur toll gate at 9:30pm, they agreed upon reaching sharply they ignored us with out informed. I want full refund of all 4 tickets

This is muthuraman from chennai have booked 3 tickets from chennai to madurai with rp tours and travels by using [protected] this mobile no, unfortunately booked ticket for morning actually i wish to travel at evening, i'm seeking help from red bus, but i can't get clear guideness from the customer care even i'm being a regular customer. This is really fetup a lot. I! M asking for reschedule the ticket or let them apply 10 percent charges for cancellation

I hv booked my pune to yavatmal ticket yesterday. The bus is noor travel vidharbha which was departed from pune (Shikrapur phat) 9 pm date 21.12.2019, and the bus arrive here in yavatmal very late. That means the bus actually need to arrive 8.20 am. But it arrived here on 12.15 pm. Date 22.12.2019.in my booked ticket it shows 8.20 arriving time. Bt the bus was too late.

Incorrect seat arrangements online it was showing 47, 48, 49, 50, 51 seats are behind drivers seat. But in actuality the seats were in last. This is bloody disgusting there was a 2months baby and senior citizens with us and that was the only reason i booked the tickets online. Is this the way you guys fool your customers, showing fake things. I am not leaving you guys so easily i will raise a legal complaint. I have attached the screenshots for your bloody reference. I was travelling with a small baby and this was really inconvenient for us. I want my money back and complete refund for these seats. And a wise advice for you guys i should not face this problem again improve your idiotic services. Refund me back my money.

I had booked a ticket from madurai to bangalore payment everything was successful after that red bus app show some error with the message of "your amount will be transfer to your bank account with in 24 hours". So tried to book another ticket it was successful. After my second booking both tickets are showing confirmed. If i ask to customer care they are ready to refund 810 rs but actual ticket price is 900.

Sir,
My name is karthick i booked one ticket from redbus on 7th december 2019 chidambaram to chennai at 10.45am boarding in universal travels.. But that day i didn't receive any boarding point address or any information from both redbus and bus operator side.. After 11am i called to redbus support executive and ask regarding bus info.. They gave bus operator phone number but that phone number is also not reachable. So i went with alternative bus.. But after 12.30pm i got cal from bus operator he said bus is coming to chidambaram now only which is 2 hour delay.. So i didn't travel in that bus. And i already spoke with ur executives 4 times regarding refund of my booking amount... But always they are saying within 24hours they will refund the amount.. But till now i'm not getting any respond from there side... So please i need redbus to refund my money within 2 days. Otherwise im going to give complaint in consumer forum... Complaint req id 11986295

Hello as i cancelled my ticket on 20 th of november from bangalore to bijapur from red bus app ticket number. Tncf 92983886 amount of rs 915 and i received cancellation message from your service and still i haven't received any refund amount. Not happy with your service. And more over bangalore coustmer care number is out of service and what is the use of... It's all a mental stress..

Sir i had booked vrl travels from red bus application on 19 th of november from bangalore to bijapur but ticket cancelled on 20 th of november but i haven't received any refund amount from your side and even i had put mail still not get any reply it's really a drastic process from your service never expected it... Ticket number tncf 92983886 & pnr 17558801. Most important coustmer care number is out of service of bangalore...

Travel date - Oct 25 - Bangalore to Hyderabad in Morning start travels. Have raised complaint whose # is 11352461. The ticket price is Rs. 3150. I have been refunded only Rs. 800 with an idiotic reason. Later when I yelled at them multiple times, after a month they agreed to refund the remaining Rs. 2350. Was informed that the refund will complete in couple of days. When I again called them, they told that they have to investigate again - starting from scratch. After the 're-investigation', they irritated me several times that the remaining amount will not be refunded. After I yelled at their managers, my complaint has been taken seriously and then they came to a conclusion that the amount will be refunded. However, till date (1.5 months) I have not received my refund. If there is any issue with my bank account, they don't even inform. I myself have to call them several times for the status. ### in true sense!

Booked an AC SLEEPER class bus from Kothagudem to hyderabad on dec 15th.Ticket Fare is 1200 (geetha Tours and Travels) Through red bus.. Service no 777b..the bus is expected to come at 11.45pm but it has arrived at 1.45 am.. Later after traveling for 10 kms from Kothagudem bus got break down and they replaced that with an ordinary express bus which reached Hyderabad in the morning at 11.30 am which is expected to reach at 6.30am..which costs only 300 rs.. And also while booking the boarding point is miyapur.. Now the replaced bus has been set the last stop as MGBS. When i explained the whole thing to red bus customer care service people.. They said they would refund only 10 % of 1200 i.e., 120 rs.. When you haven't been replaced the sleeper class bus with the same and when you have used the express.. You should charge the same and should refund the remaining amount.. How fair is this on part of redbus.. And the customer care people are too rude and aggressive in tone and they don't want to even listen to the customers.. They were stated that.. Yes we only took your money and only this much amount can be refunded.. No other thing can be happened... What type of people you are seriously..

I booked a ticket no. TNDA44146964, and tried to cancel it within an hour of booking. However, they outrightly refused the cancellation saying cancellation time has expired within 1 hour. I have recorded call conversation. The ticket was from vrindavan to gurgaon. The cost was 449 Rs, I got the following message:
redBus mTicket
Route: Vrindavan to Gurugram (Gurgaon)
Ticket No: TNDA44146964
Passenger: Sagar Rai (22, MALE)
PNR: TS[protected]CGIK/71189/Agra-Dehradun 5 PM
Travels: Zingbus
Departure: 06:45 PM Dec 16, 2019
Seat Numbers: 44
Total fare paid: Rs.449.0
Boarding point: End of Vrindavan Flyover
Landmark: Raghav General Store
Address: End of Vrindavan Flyover
Boarding point contact: [protected]
Zingbus Customer Care: [protected]
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I have booked a ticket in redbus (Ramjcci456100) for the journey from peikulam to chennai in ramya travels and the departure time is 6pm on 13 dec 2019. I got call from the bus operator at 5.46pm stating that bus will be leaving soon and i said i will be reaching the point within 5minutes and i reached at 5.50pm. When i reached the boarding point, bus was not there. So i called the operator three times. First two times he didn't pickup and third time at 5.56pm he picked the call and said bus has left the point and even had a abused me in bad words and he disconnected the call. Then i called the redbus at 6pm (Departure time of the bus is 6pm). It took few minutes to connect with the redbus customer executive after the ivr menu. Then i explained what has happened and after a long hold redbus executive submitted the complaint at 6.10pm. At 14th dec 2019 afternoon, i got a call from redbus executive and she said that she has spoken with the operator and the operator told her that i reached the boarding point at 6pm (Kindly note down this). Today 15th dec 2019 i again got a call from redbus executive stating that the complaint was closed because the operator is denied everything and he also stated that i came to the boarding point at 6.10pm (Kindly see the difference). I said that i have the call details with time of call with bus operator and redbus customer care. Executive didn't even want to see the evidence which the customer has. She simply said that the operator is denying so redbus is closing the complaint. If a complaint is raised, both sides should be heard but they didn't do it.
Executive even said redbus took the complaint at 6.10pm only. I want to ask whether a complaint will be raised the very next second when a call is made to the customer care
Or a complaint will be made after the sequence of ivr messages, then ivr menu, then selecting the right option, then call gets transfer to the customer executive (With waiting to find the executive who is free at that time), then explaining the incident, then taking the complaint (Don't forget the fact that the call will be put on hold for few minutes) then only complaint will be placed. Yes or no?
I have attached the call details between me and the operator and then with the redbus with the call timing.