Red Bus Complaints & Reviews

I lost my money from phonepe while booking tickets from redbus.

4 times i lost bookings.

I need my money refund urgently.

There is no custiomer call, calls are not working.

Email id :

Madhavi. [protected]@gmail.com
[protected]@gmail.com

I booked my tickets from phonepe to redbus ticket bookings
. I lost my money 4 times without receiving any ticket confirmation from redbus
. I need refund of my money from redbus.

Never used this redbus app. I booked 20 seater tempo traveller bus. I paid partial amount. Redbus gave me 14 seats bus. And last movement redbus not provide me any other bus and cancelled by booking. No customer care support. I call it more tha 5 times waiting time period is more than 15 min and after that every executive said we will call u within 30 mins but no call did. I prefered never used this app and redbus.

Hi i had 3 tickets from yesterday but i was there in the boarding area they did call me once i tried to complain everyone in the office driver started calling me and told me that he will pick me up from best pride then when we reach they told me come up till plaza once we reached they told me they had already crossed aastha if they were not their, they were misguided me and we all were girls then we reached to dewas anyhow and complained about the safe, i want refund for the whole amount got deducted from accounts as well as auto fair and they suppose to say sorry about the same inconveniences caused to us because of those stupid people

COMPLAINT NO[protected]
I have Booked the bus for manali to delhi in ticket they are mention that LEYLAND AC AIR SUSPENSION (2+2) But they are providing ordinary tata bus
I am regularly touch with redbus customer care They also have recording of that bus operator saying the bus is of tata
In Lastly they ignoring and telling to me that operator is saying bus is correct
I Get Harras with this
I am asking for refund regularly from 2nd of jan
They are telling wait for 72 hrs again they make new excuses, currently they send me mail and saying same thing in mail
When i mail back to redbus on that time they block my mail
They are very clever
I am requesting to please highlight this complaint with HIGHER AUTHORITIES of Consumer Court and Realeased my refund from them !!

I have booked ticket through redbus on 5th jan from dindigul to bangalore in jtv travels. Though boarding point was not mentioned in the ticket clearly, after contacting redbus operators, i reached boarding point before 30 minutes. I have been waiting more than two hours in the boarding point but no updates from redbus nor jtv travels. Find my ticket details below, tried to contact jtv travels many times on various help lines but not reachable or incorrect numbers were given in the contact information.
I waited so long at the boarding point told by redbus operator and arranged for other travels by my own and reached bangalore.
When i contacted redbus operator, he told me that he will refund the amount initially later i got a call from them saying that bus reached to different location boarded few people's from that location and refund will not happen.
1. Screen shot of a ticket where it was not mentioned about boarding point clearly:
2. Screen shot of a jtv travels point of contacts whose numbers are not active:
Please note,
1. After contacting redbus operator, i reached boarding point and waited more than 3 hours but i didn't get to know about the proper location and this is not a fault from my side 2. It's travel operator's responsibility to make sure that all travellers are boarded properly on time. Even i contacted them many times in many ways, no body answered my calls.3. What's the reason for accepting refund amount first and later why it was not accepted though it was a responsibility from jtv travels and redbus?

We have booked 3 tickets from redbus i. E. Dhola (Gujarat) which is a place 45kms from palitana to mumbai on 29th december, 2019.

I was in palitana 45kms away, i hired a car, took the family with senior citizen and child over there, when am reaching there am getting to know it was not from dhola gujarat but dhola rajasthan. It was wrongly mentioned in the details while booking that bus is from dhola gujarat 45 kms from palitana on the website, no where it was mentioned as dhola rajasthan. It was 7.30 in the evening, there was no other options as well but as i had to reach next day here in mumbai we rushed for the next train from there to mumbai, and have gone through crazy trouble and inconvenience catching the ongoing train with the family and luggage.

Have been following up with redbus guys through whatsapp, phone calls, a lot but still no actions, it been more than 10 days now. Everytime they are asking for 48hours, 72 hours, 24 hours and so on... But no actions.

I need refund with compensation for the inconvenience and trouble we have gone through.

Awaiting your earliest actions on the same.

Regards,

Jimit doshi

Complaint no: 12353112
Route: dhola (Gujarat) to mumbai
Ticket no: tncg91202860
Pnr:[protected]
Travels: jain travels

I am alex joy palayoor from kerala and i had tried to book bus ticket from chalakkudy to kozhikkode on 03/01/2020 friday, redbus through phone pe. On both times the money was debited from my account but the ticket booking was failed twice. But yet the money was not refunded. Please resolve my issue.

Transaction ids through phonepe:
S2001032313588050297283
S2001032319366761675342

Just Half an hour ago (08/01/2020, 16:30 hrs), I was booking on-line bus ticket (from Tirunelveli to Trivandrum) But as soon as my SBI transaction completed, there was a message that I have to re-select seat Number. till now I have not received any sms / Mails for the ticket booking. The Amount deducted is 195/-Rs(One Hundred Ninty Five Rupees). Please do needful to get my amount back to my account.
My Bank Transaction ID :IGAHVIPOK7

Just Half an hour ago I was booking on-line bus ticket (from Tirunelveli to Trivandrum) But as soon as my SBI transaction completed, there was a message that I have to re-select seat Number. till now I have not received any sms / Mails for the ticket booking. The Amount deducted is 195/-Rs(One Hundred Ninty Five Rupees). Please do needful to get my amount back to my account.

I am nri,

And used red bus first time, but service is worst. Better to book with agency.

Pnr :[protected]
Ticket number tp[protected]
Travels : dolphin travel house (95)

Very bad experience from red bus. I have called red bus immediately after booking for change of time/cancellation. And no proper response.

I have called dolphin travel (Mr. Sai - [protected]) who immediately cancelled my ticket and confirmed me refund.

But red bus team still refusing to pay refund amount. And said as per policy they can not refund.

I have not availed service and i should get my money back. Rs. 2250

I've travelled from mangalore to bangaluru on 25.12.2019, booked ticket in red bus and operator is bharathi travels, ticket no: tndj32700399.

While travelling someone has stolen my bluetooth earphone costs of 11000 rupees (Got it from korea as a gift of my manager), i could not found as there is no camera - but red bus promised. I've contacted to red bus regarding the same and they are telling, we are very sorry but we are not responsible for that and we cannot do anything so please contact to bus operators only.

When i called to bus operator (Bharathi travels) they are telling we are not responsible for your belongings, the same explained to red bus, they are telling to call to the number which is on the ticket, that number is of red bus but changed to ullal holiday (Changed) 4 days ago.

Removed the bharathi travels and now changed to ulla holidays and playing with the customers.

While booking, i saw 30% of price difference between upper and lower coach. I chose the upper coach but they couldn't provide upper berth as it was already been alloted to someone else. Also, they haven't provided few amenities which was promised. I had raised the complaint with customer service but i experienced one of the worst service with so professional touch.

Hi my name is hemant ambre. Residing in mumbai. Had a booking return ticket from shirdi to mumbai travelling along with my wife and aged senior citizen parents. Now the issue is i have booked ticket with sai travels and without any intimation they have put us in a virbhadra travels without my consent or any messages or calls. I have called the bus operator and he is very rude to us and said that there's nothing he could do apart from changing the travel's. The bus that the operator has given us is the worst bus and instead of lower birth he has given us upper birth and asking my parent's to climb to upper birth. Called red bus spoken with a rep and again even they said they have nothing to do with this. As it's the operators fault and not red bus. Reference no. 12458807. I have the complete recording of red bus and the ride behavior operator. I want to take this issue further. Kindly help.
Mob [protected]
[protected]

I book travels tickit online nasik to yavtmal but tickit was not book and my money was deducted by red bus then message comes that money was refunded in 4 to 5 days but now 15 days complete money was not yet refunded. Please help me. My money was deducted from phone pay wallets, according to service provider money have to refund in 4 days so please solve my complaint

Hi i booked a tirupathi package from bangalore to tirupathi.. Travel agency was vaibhav holidays. We were supposed to darshan at 6am and drivers and guide wasted time took for darshan at 10am and hotel they provided for refreshments was very dirty.. Food was very bad. My dropping point was silk board i was traveling with my 2 year child they dropped me in indiranagar because they were running late for next ride. I was left in middle of the road with my son at late night where it was difficult to find cab. And my dad waiting at silkboard.. Tickets clearly shown departure - marathhali and dropping silk board.. Very unsafe for girls.. I want my refund of half money as they dint drop me to safe point instead

I booked a ticket for my journey from kurukshetra to dharamshala on 27th december 2019. I had received a email reply from red bus company. They are saying that your ticket has been confirmed . But bus conductor told me that your ticket has not been confirmed . So I called red bus helpline no. For refund .. They rejected our call. They are not even replying to our messages. 791rs. Has been deducted from my account . which is a wastage of money . i had not even boarded the bus. I have a reciept. They are not doing anything for this matter. Kindly look into this concern .
I shall be thankful to you :)
Bus ticket no. TNDN56319906
Ram dalal.holiday
Travel date 27 december 2019
Passenger name Vijay

Respected sir/ma'am
This is to inform you that the refund amount for cancellation of Sri renganathan travels has not yet been credited to my account. It has been more than a week from the date of receiving of the message. I request you to please look up on the issue and do the needful at the earliest.

Transaction ID :[protected]

Ticket no : TNCN94986023

Tiruchirapalli to Bangalore

On 30 dec i booked AC bus as of winter n i was with my wife n a 8 month old baby...red bus is worst n third class support as i got a bus which was not having AC so i raised complain also n my copessengers also do support me n they also file complain who booked through online platform...my other passengers booked from make my trip n they got full refund with extra 400 rupees voucher bt when i raised complain for same on 30 dec same time...red bus operater suggest me to wait for three days n they wil surely take a action n give me refund of my ticket rate bt till now date i got msg that my issue is resolved...what a joke...its a 420 case...n my issue resolved without giving my money back...red bus is not worth for anyone...so im going to file my issue on consumer forum...plz help me

I booked a ticket for chouhan travels, jaisalmer-bikaner, travel date:01-jan, bus time:06:00 am, pnr no:[protected], seat no:1, 4, 2, red bus ticket no tndr 51886223.
Red bus charged ₹700 per seat, where actual counter booking for chouhan travels was only ₹ 350 / even today your website mentions fare as ₹685/-
You are cheating passengers..
I feel cheated by redbus.. Kindly explain..
Vishwas kurundkar

Ticket Number - TNDR27398665.
This ticket I got from red bus on 29 December, 2019. But when I went to take the trip the bus driver and operator told me that there is no booking for this ticket number.The bus operator clearly told me that REDBUS has issued me a fake ticket.beacuse there is no information about this ticket was sent to the bus operator.
This is a big fraud done by the REDBUS.And when I am complaining on customer...