Red Bus Complaints & Reviews

I travelled from vadodara to pune on 23 dem booked ticket online through redbus.

I did not get gst invoice and i require gst invoice. My ticket pnr is as follows
Vadodara to pune
Ticket no: tnde39080027
Pnr no:[protected]

I contacted both operators and redbus still date i did not get gst invoice.

Redbus should be generating gst invoice so that customers do not have to run behind operators after completing journey.

Sir
While i booking a ticket from coimbatore to thallassery from amazon pay... Its shows that amzon pay is declined
But amount is deducted from my account... What i do... Then after i booked a ticket in the same route that was conformed... If i will get my money back... My booking was happened in saturday 4.52pm... My bus ticket rate is coimbatore to thallassery is rs 389 after reduction

Hi sir,

My self v tirupatirao and i had booked orange tours and travels from hyderabad to mumbai on 12th jan 2020 and yesterday night at 9:30 pm and bus started after 1 hr at 10:30 pm bus got breakdown and driver of orange tours and travels told me that bus will not get start until today morning and he told me that book an other bus and go to mumbai and yesterday late night i had struggled a lot and i had booked other bus and paid rs 3600 at night 1 am and i was going to mumbai please refund my money rs 1100 from orange tours and travels asap

Hi sir,

My self v tirupatirao and i had booked orange tours and travels from hyderabad to mumbai on 12th jan 2020 and yesterday night at 9:30 pm and bus started after 1 hr at 10:30 pm bus got breakdown and driver of orange tours and travels told me that bus will not get start until today morning and he told me that book an other bus and go to mumbai and yesterday late night i had struggled a lot and i had booked other bus and paid rs 3600 and i was going to mumbai please refund my money rs 1100 from orange tours and travels asap

Hi,

I am making this complaint here as i cannot even find the right number to call redbus as their customer care numbers are not working.

I was trying to book a bus from chennai to nagercoil on january 02, 2020 i was booking the setc bus and used amazon wallet to make the payment. The amount is debited but the ticket was not booked. I contacted redbus online support, but they responded that they haven't received any payment. It has been more than 10 days and no refund has been processed. No customer care number is working as mentioned in app or site. It is a challenge even to reach customer care to make any complaint.

Can you please attend to this asap?

Amount debited was rs.750 amazon payorder id: #p[protected]

I have booked the ticket today from koppal to bangalore through redbus and my reporting timing was 10pm but i didn't get any call or sms from the travel agency and when i called the customer care they connected me to operator and he said they left 20 mins ago... Now i am literally stuck here and i got very important work tomorrow... I couldn't find any alternative ways to reach bangalore now.

I have booked a ticket in vivegam travels thru red bus app to travel from chennai to kovilpatti. My boarding point is tambaram as per the ticket. But it is as changed to urapakkam chennai. So i thought this is because of chennai traffic and i went to urapakkam bus stop. There are two stops in urapakkam.. One is temporary bus stand and another one is normal govt bus stop. I was waiting in govt bus stop... My boarding time is 9.20 pm as per the ticket.. I didn't get the call from bus operator about the location details and neither i have received the bus operator contact details. I was trying to contact boarding point contact, after so many attempts (20 times nearly) he picked up the call. I explained him the situation and requested the driver to contact me since i haven't received the driver contact details. But he was very rude and asked me to go to temporary bus stand. If not they will leave and they will not call me and they will not stop in urapakkam govt bus stand he said.. I was scared. Since am the only girl traveling alone and waiting in the stop at 9.30 pm.. I said there is nearly 1-2 kms if distance only between to the two stops if i have to go it will take 10-15 mins but bus will come in this way only so please ask the driver to contact me like this... But he didn't listen at all and told i[censored] are not going to the temporary bus stand they will leave you and they will not call you in your number also and he cut the call. After that he didn't pick up my call... I was worried and rushed to the auto stand nearby and went to the temporary bus stand in the auto (Really got scared in the auto as there was already two men sitting along with the driver, but o don't have any other go rather than taking that auto to the temporary bus stand. But by god's grace he dropped me without an issue be he charged 150 rs for 1.5 kms.) as it was already 9.30 pm and i may miss the bus.. After reaching the bus stop and also i didn't get any call and i was running and searching for my bus (Am a girl all me with luggages). By the time i found the bus it was about to start. Till last moment i didn't get a call from driver and neither i have received the contract number..in between all this i tried to reach the red bus help. 1) my attempt to the customer care number is went all in vain and since after explaining my issue they asked me to wait to get the driver details and i was waiting in hold but they cut the call.
2) my attempt to red bus help chat (Only automatic reply i have got for 3-4 times), they shared me one number but that was switched off. I informed in chat about my issue. But i didn't get any resolution. Only i was getting auto replies. If needed u can attach the help chat screen shot also.

I was disturbed a lot because of this issue and after getting in to the bus there is no amenities as specified in the ticket. No reading light, no charging point and no emergency contact number.

This is one of the worst travel experience i had with red bus as well as with vivegam travels.
I want my ticket money back and the money i spent for auto as well.

I lost my money from phonepe while booking tickets from redbus.

4 times i lost bookings.

I need my money refund urgently.

There is no custiomer call, calls are not working.

Email id :

Madhavi. [protected]@gmail.com
[protected]@gmail.com

I booked my tickets from phonepe to redbus ticket bookings
. I lost my money 4 times without receiving any ticket confirmation from redbus
. I need refund of my money from redbus.

Never used this redbus app. I booked 20 seater tempo traveller bus. I paid partial amount. Redbus gave me 14 seats bus. And last movement redbus not provide me any other bus and cancelled by booking. No customer care support. I call it more tha 5 times waiting time period is more than 15 min and after that every executive said we will call u within 30 mins but no call did. I prefered never used this app and redbus.

Hi i had 3 tickets from yesterday but i was there in the boarding area they did call me once i tried to complain everyone in the office driver started calling me and told me that he will pick me up from best pride then when we reach they told me come up till plaza once we reached they told me they had already crossed aastha if they were not their, they were misguided me and we all were girls then we reached to dewas anyhow and complained about the safe, i want refund for the whole amount got deducted from accounts as well as auto fair and they suppose to say sorry about the same inconveniences caused to us because of those stupid people

COMPLAINT NO[protected]
I have Booked the bus for manali to delhi in ticket they are mention that LEYLAND AC AIR SUSPENSION (2+2) But they are providing ordinary tata bus
I am regularly touch with redbus customer care They also have recording of that bus operator saying the bus is of tata
In Lastly they ignoring and telling to me that operator is saying bus is correct
I Get Harras with this
I am asking for refund regularly from 2nd of jan
They are telling wait for 72 hrs again they make new excuses, currently they send me mail and saying same thing in mail
When i mail back to redbus on that time they block my mail
They are very clever
I am requesting to please highlight this complaint with HIGHER AUTHORITIES of Consumer Court and Realeased my refund from them !!

I have booked ticket through redbus on 5th jan from dindigul to bangalore in jtv travels. Though boarding point was not mentioned in the ticket clearly, after contacting redbus operators, i reached boarding point before 30 minutes. I have been waiting more than two hours in the boarding point but no updates from redbus nor jtv travels. Find my ticket details below, tried to contact jtv travels many times on various help lines but not reachable or incorrect numbers were given in the contact information.
I waited so long at the boarding point told by redbus operator and arranged for other travels by my own and reached bangalore.
When i contacted redbus operator, he told me that he will refund the amount initially later i got a call from them saying that bus reached to different location boarded few people's from that location and refund will not happen.
1. Screen shot of a ticket where it was not mentioned about boarding point clearly:
2. Screen shot of a jtv travels point of contacts whose numbers are not active:
Please note,
1. After contacting redbus operator, i reached boarding point and waited more than 3 hours but i didn't get to know about the proper location and this is not a fault from my side 2. It's travel operator's responsibility to make sure that all travellers are boarded properly on time. Even i contacted them many times in many ways, no body answered my calls.3. What's the reason for accepting refund amount first and later why it was not accepted though it was a responsibility from jtv travels and redbus?

We have booked 3 tickets from redbus i. E. Dhola (Gujarat) which is a place 45kms from palitana to mumbai on 29th december, 2019.

I was in palitana 45kms away, i hired a car, took the family with senior citizen and child over there, when am reaching there am getting to know it was not from dhola gujarat but dhola rajasthan. It was wrongly mentioned in the details while booking that bus is from dhola gujarat 45 kms from palitana on the website, no where it was mentioned as dhola rajasthan. It was 7.30 in the evening, there was no other options as well but as i had to reach next day here in mumbai we rushed for the next train from there to mumbai, and have gone through crazy trouble and inconvenience catching the ongoing train with the family and luggage.

Have been following up with redbus guys through whatsapp, phone calls, a lot but still no actions, it been more than 10 days now. Everytime they are asking for 48hours, 72 hours, 24 hours and so on... But no actions.

I need refund with compensation for the inconvenience and trouble we have gone through.

Awaiting your earliest actions on the same.

Regards,

Jimit doshi

Complaint no: 12353112
Route: dhola (Gujarat) to mumbai
Ticket no: tncg91202860
Pnr:[protected]
Travels: jain travels

I am alex joy palayoor from kerala and i had tried to book bus ticket from chalakkudy to kozhikkode on 03/01/2020 friday, redbus through phone pe. On both times the money was debited from my account but the ticket booking was failed twice. But yet the money was not refunded. Please resolve my issue.

Transaction ids through phonepe:
S2001032313588050297283
S2001032319366761675342

Just Half an hour ago (08/01/2020, 16:30 hrs), I was booking on-line bus ticket (from Tirunelveli to Trivandrum) But as soon as my SBI transaction completed, there was a message that I have to re-select seat Number. till now I have not received any sms / Mails for the ticket booking. The Amount deducted is 195/-Rs(One Hundred Ninty Five Rupees). Please do needful to get my amount back to my account.
My Bank Transaction ID :IGAHVIPOK7

Just Half an hour ago I was booking on-line bus ticket (from Tirunelveli to Trivandrum) But as soon as my SBI transaction completed, there was a message that I have to re-select seat Number. till now I have not received any sms / Mails for the ticket booking. The Amount deducted is 195/-Rs(One Hundred Ninty Five Rupees). Please do needful to get my amount back to my account.

I am nri,

And used red bus first time, but service is worst. Better to book with agency.

Pnr :[protected]
Ticket number tp[protected]
Travels : dolphin travel house (95)

Very bad experience from red bus. I have called red bus immediately after booking for change of time/cancellation. And no proper response.

I have called dolphin travel (Mr. Sai - [protected]) who immediately cancelled my ticket and confirmed me refund.

But red bus team still refusing to pay refund amount. And said as per policy they can not refund.

I have not availed service and i should get my money back. Rs. 2250

I've travelled from mangalore to bangaluru on 25.12.2019, booked ticket in red bus and operator is bharathi travels, ticket no: tndj32700399.

While travelling someone has stolen my bluetooth earphone costs of 11000 rupees (Got it from korea as a gift of my manager), i could not found as there is no camera - but red bus promised. I've contacted to red bus regarding the same and they are telling, we are very sorry but we are not responsible for that and we cannot do anything so please contact to bus operators only.

When i called to bus operator (Bharathi travels) they are telling we are not responsible for your belongings, the same explained to red bus, they are telling to call to the number which is on the ticket, that number is of red bus but changed to ullal holiday (Changed) 4 days ago.

Removed the bharathi travels and now changed to ulla holidays and playing with the customers.

While booking, i saw 30% of price difference between upper and lower coach. I chose the upper coach but they couldn't provide upper berth as it was already been alloted to someone else. Also, they haven't provided few amenities which was promised. I had raised the complaint with customer service but i experienced one of the worst service with so professional touch.

Hi my name is hemant ambre. Residing in mumbai. Had a booking return ticket from shirdi to mumbai travelling along with my wife and aged senior citizen parents. Now the issue is i have booked ticket with sai travels and without any intimation they have put us in a virbhadra travels without my consent or any messages or calls. I have called the bus operator and he is very rude to us and said that there's nothing he could do apart from changing the travel's. The bus that the operator has given us is the worst bus and instead of lower birth he has given us upper birth and asking my parent's to climb to upper birth. Called red bus spoken with a rep and again even they said they have nothing to do with this. As it's the operators fault and not red bus. Reference no. 12458807. I have the complete recording of red bus and the ride behavior operator. I want to take this issue further. Kindly help.
Mob [protected]
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