[Resolved] Redbus — Cannot cancel my ticket

Blessing Marshal

from Coimbatore, Tamil Nadu

Sep 3, 2022

Website:

www.redbus.in

I booked two tickets from Bangalore to Trivandrum in KSRTC(Kerala) on September 2nd for the seat number 30&40 which cost 2477 rupees through redbus. I tried to cancel my ticket on same date that is September 2nd but it showed and error message "Something went wrong try again later". So I tried cancelling it today morning (September 3rd) but now there is a message coming up like "Sorry! We are not able to cancel your ticket. Please contact the bus operator directly at for raising this issue".
How can I contact the bus operator directly?
I called KSRTC customer care and asked to cancel the ticket, they informed that tickets booked through redbus can be cancelled only through redbus app. I contacted redbus customer care it stated same message" sorry we could cancel your ticket"
I want to cancel that ticket and refund of 2427 rupees.

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Oct 9, 2022

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2022

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!