Red Bus Complaints & Reviews

Hi,

This is with regards to my bus tickets (having booking id- 97AVR472 & 97DS26JZ from Dehradun to Delhi dated- 15th Aug 2022 departure time- 15:30).
I’m very disappointed with the behaviour of Bus service provider. We coordinated with the service provider & couldn’t locate bus, finally when we could find the bus & entered in Bus the bus conductor said that your all 3 seats has been allotted to someone else so we were forced to get down from the bus. Having my cousin being a female as a co-passenger they denied us to take along & forced us to get down from the bus because our seats were allotted to some random people on first come first serve basis assuming that we are not travelling, though I was in continuous touch with the bus coordinator to locate the bus.

This behaviour is totally unacceptable, my cousin has his exams supposed to happen on 16th in Delhi. They still denied wo we have to book a cab immediately paying 7000 to a random cab taxi seevice booked from nearby.
Kindly looked into it & refund my costs incurred else I’ll have to knock the door of consumer forum for the mental inconvenience we have been caused.

I’m hereby attaching the photos I clicker on the spot of inside bus & then getting us down & bus leaving us on the way.

Take actions asap..

Kind Regards,
Shubham

I have booked in redbus, ticket No.: TR9H22001263 PNR:K6147141.From: Bangalore To: Kozhikode, Date: 03.09.22, But when I tried to cancel the ticket it's showing not possible to cancel the ticket.

I have tried to cancel the ticket on Aug 20th, still no response from redbus customer service.

Had booked 3 tickets for my wife and her 2 colleagues for Pune (wakad) to Ahmedabad . the bus booking was done for Volvo Multi-Axel A/C Sleeper bus . booked for rs 1400/-
The bus which came was A/C sleeper and its ticket was for Rs 990/- only.
The bus arrived late and reached 2 hours late
It stopped for dinner at 00.30 am.
After 1 am the bus didn't stop for bio break. around 7am had to fight with the driver to stop for break, the diver said you can go in the open area for bio break which was very humiliating .
Ticket no-TR9H50668360
PNR No[protected]

I am travelling from Hyderabad to Kandukur for housing warming event, booked a bus with Primo label assuming that buses are decent & can travel peacefully but I have experienced bitter travel of my life
1. bus delayed by 1:30 hour at the departure
2. bus break-down at 2AM in the morning & service took almost 4 hours halt
3. Few hours later bus met accident with tree, am injured when I enquired with redbus, they are saying if bus operator pays us we will reimburse the same
4. bus is delayed by 6 hours to my destination

redbus is still backing the same operator in that route (kamkshi tours & travels)

Hello this is rajesh my booking of shayadri natraj travels was on 22 August 2022 at 2:30 am at navle bridge pickup point but the bus came earlier and departed from there before 2:30 and the driver didn't even call me and when i call him at 2:30 am he is saying me that i have to call him but if i have done the booking so they should call me at my boarding point which is given in my ticket so they left me and didn't even refunding my money.br...

I missed the bus due to heavy traffic plus the operator didn't wait for even 2 mins also after being informed. I would like to get the refund.

Dear sir
Today I RameshKumawat was travelling from rangmahal to IISER along with my three friends and we asked conductor to for four tickets. Bus conductor took 128 rupees but gave me the ticket only for 32 rupees. When we asked for 3 other tickets he said don't worry I will drop you at your destination. Then we insist him to give other tickets he argued with us and gave us tickets of only 90 rupees instead of 96 rupees and said at this time bus will go to chirayu only not IISER. It is my goodness that I am dropping you IISER, that is why I am taking extra money. Although there were 15 to 20 passengers in bus. If buses are not going to IISER then what is the meaning of bus 204, we can go through SR5.
This was very bad experience.
Similarly that conductor was also not giving accurate tikets to other passengers also. Same problem was also faced by many of my colleagues in bus no. 204.
I request you please look into this matter and warn to conductor related to his corrupt behaviour.

Hello Team,

I’ve tried to reschedule the date on my ticket and My previous date is Aug Aug 30 unfortunately when I tried to reschedule it for Aug 31st unknowingly the app got hung when I checked out after my payment was done it’s showing Aug 24th that’s a trap and there is no cancellation option either no date modulation’s, it’s kind o[censored]nacceptable where someone paying more money.

Help me out with...

I had booked a ticket from Kolhapur to pune on 17th of august. The journey was supposed to leave Kolhapur at 11 am. At around 8 am when i recieved a call from a nakoda travels representative stating that the bus that was supposed to take me, has suffered breakdown, and I couldn't travel that day. The representative also said that redbus will issue a full refund to me as they have informed redbus about the breakdown. I felt assured that I will get my money back, and booked a ticket for a later time on the same day. Before boarding the bus, I called the Nakoda representative yet again just to make sure that I'll be getting my money back from redbus itself and not Nakoda travels. I also opened a chat complaint with redbus as the ticket of the bus that suffered the breakdown, didnt show as cancelled. On first contact, redbus told me the issue will be resolved within 72 hours. After iychecked with the chat everyday to se if there were any updates and even tried to provide new information everytime. But unfortunately I was met with the same response that "We couldn't get in contact with the bus operator..." Which I know to be a lie.
I still kept good faith and waited for the entirety of 72 hours. But I doubt that my complaint is even being read by a real human being. Hence I am foreced to post my complaint here and if even this dosent work, I will be going to a consumer court.
I don't know if the issue is on nakoda travels side or redbus side or is caused by a third party; and I dont care either Its redbus' responsibility to get me my money back first and solve the issue on their own time.
This is extremely dissapointing from redbus, but I will not stop till I recive my money.

Dear Team,

I made a booking on 19th August 22 from coimbatore to miyapur, hyderabad seat no.u1 R Tours and Travels 20 Aug passenger name ARUN) at 11 pm.

I made a payment of Rs 2689.35/- thru net banking at 11:03 pm.

The payment has been debited from my end and credited into your account but the system failed and the ticket was not issued.

I tried calling customer care and they are...

I have booked the ticket twice but payment failed and asked me to book some other seat, but the money got deducted twice. Almost Rs1600 money got deducted (800. * 2 times). Now how can I book another ticket as I don't have money and poor response from red bus chat agent. 45 mins so far still chat going but no reply . You should revise the money immediately or give some response properly just for our satisfaction.

I booked a bus ticket from redbus from panipat to jaipur. Amount has been deducted from Gpay but my app is not showing any confirmation related to booking. And now there is no way to talk to the customer care. They are just making me talk to the computer on call and in chat with us option there is also no option to chat with executive. This was my first experience with redbus. And it was the worst one. I’m never gonna use this stupid app ever again in my life.

My bus from Lucknow to mau at 10;30 pm, but I have not got the refund back, I have travelled that night by train.
There was 2 ticket Mohammad Sharique and asma farheen from the no [protected]

I have booked a online ticket through redbus for udaipur to jodhpur volvo 6.00 am on 13 aug 2023 bus no.- RJ14 PD7521
Ticket 2 -female, total amount paid 872.33 with govt applied "mahila concession".
Now point is boarding is done my 3 passengers all female including 2 child below 7 years of age.
Now conductor ask for one more half ticket as there are three passengers boarded.
But if two childs are boarded and...

Hi hope you are doing good, On 12-Aug-2022 my dad and two other people booked ticket on SHIVANI TRAVELS EGMORE from chennai to palani with MMM TRAVELS, But after booking the ticket agency person sent the ticket message and all after sometime the GPS was switched off by the bus he came very very late we could not track the bus too my dad was waiting there for litrelly 4 hours and tried to contact the driver atleast 20 times he never responded suddenly hours after arrival time he called back and said he came to the place but my dad was 5 km away he said he is on the way but he left the bus without boarding my dad and two of his friends and also he switched off the phone when we called back the next day he is not speaking in good terms and while i tried to call redbus there is no response too while we tried to call agencies he said it will be regestered on redbus subsidiary seat seller always if they regester we cannot contact agencies too now we lost around 5000 RS and also i cannot understand the barbaric rude behaviour of the driver too and now everyone says no one is responsible for the money and now i decided this is the last time i am ever going to book with redbus i dont understand how redbus could accept this kind of travels for their service, i would like to get answers regarding this incident and how to carry this forward i am actually fedup with this and thinking of filing a official complaint on police station i have attached the documents below thankyou, ,

TRAVEL AGENCY : shivani travels egmore
OPERATOR : MMM travels
TICKET NUMBER : 97D92NPS
PNR : 97D92NPS

I Booked travel ticket on redbus Ticket Number: TR[protected]
it was cancelled by bus operator without any reason, i booked ticket on 9 August 2022 of eagle travel through redbus app i got sms from redbus that i will get refund of Rs 1070 on 15 August 2022 @ 11.40 AM My date of journey is 15 August 2022 @10.30PM
On today itself redbus app is showing tickets are available for two eagle travel bus. Only thing is they doubled my ticket price i book 2 ticket @1070 on 09 August 2022 now they are asking for 2400 for 2 tickets, they are not giving my ticket where i dont have any fault, bus operator has cancelled my ticket only because of price hike i need help
Thanks ®ards
Sharad Dabhade
M-[protected]

Dear Team,

I made a booking on 29 july from basti to Delhi.

I made a payment of Rs 3330/- thru Googlepay.

The payment has been debited from my end and credited into your account but the system failed and the ticket was not issued.

I tried calling customer care and they insisted that the payment is not rec'd in your end and asked me to check with my Bank.

I have checked with my Bank and found that the payment of Rs 3330/-has been duly credited to redbus.

The UPI transaction ID[protected] date 29 July transaction successfully

many time contacts customer support do not any help and not return

red rail registration no-[protected]
[protected]@gmail.com

Dear Team,

I made a booking on 14th August 22 from Nagercoil to Chennai.

I made a payment of Rs 5670.00/- thru PhonePe.

The payment has been debited from my end and credited into your account but the system failed and the ticket was not issued.

I tried calling customer care and they didnt pick up my call.

I have checked with my Bank and found that the payment of Rs 5670.00/-has been duly credited to redbus.

The UPI transaction ID isT2208141213169751730481 dated 14 August 22.

Kindly look into the matter and resolve to make the refund at the earliest.

Dear sir
I am pay 3330 transactions successfully but ticket not booking amount deducted my account no any refund my money red bus

all proof available
bank statement
sms
google pay screen shot

kindly check this problem

registration no-[protected]
[protected]@gmail.com

I booked the ticket for wrong date and after that I was even not able to cancel it for which I was charged 1785. I would like to get the refund.
Ticket number:- TR7Y27790965