I am writing to formally lodge a complaint regarding my recent journey booked via redBus. My travel was scheduled from Yavatmal to Pune on May 27, 2025, at 07:00 PM, with Chintamani Travels. The booking details are as follows:
Passenger Name: Sanskruti Mankar
Ticket No: TU6Q39868917
PNR:[protected]
Seat No: 24L
Boarding Point: Chintamani Travels, Near Old ST Bus Stand, Yavatmal
During the journey, my luggage was placed in the undercarriage compartment of the bus. Unfortunately, due to poor luggage protection and the lack of waterproofing, rainwater entered the compartment and soaked my luggage completely. This caused damage to important documents and clothes, which were crucial for my travel and professional commitments.
This level of negligence is unacceptable, and I am highly disappointed by the inconvenience and losses incurred. I request compensation for the damage and would appreciate it if redBus and Chintamani Travels could take accountability for this incident.
I request that this issue be investigated, and a prompt resolution be provided. Please let me know what steps I need to take for compensation.
You can contact me via email or at my registered mobile number for any clarification or follow-up.
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