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Red Bus Complaints & Reviews

www.redbus.in

3.4

Updated: Jul 19, 2026

Complaints 4000

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2567

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1433

Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍

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Address: peelamedu, coimbatore

I booked a bus ticket via RedBus for travel from Chennai to Coimbatore with A1 Travels (PNR: AONP38BRZ282). However, the bus operator canceled the trip due to vehicle maintenance. Despite the cancellation being initiated by the service provider, I have not received my refund yet.

I have contacted RedBus customer support multiple times, but they have failed to provide a clear resolution or refund timeline. As per RedBus's policy,...

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Website: www.redbus.in

My booking ID:-TU3G65217383
I booked bus ticket from redbus on 14/2/2025, I did not get the the bus number, tracking details or anything else. I talked with customer care for hours but they didn't do anything, I found out the bus was fake and the amount I paid I didn't even get that back. how can they put such fake buses on their sites...

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Address: Bangalore

I tried booking a Bus ticket on 19/12/24 form Bangalore to Cherthala(20/12/24) for 2 members, I filled in all the details and made the payment through debit card for Rs.8, 817.90.
I received the bank deducted message but the red bus page didnt redirect and i never received the ticket after waiting for hours I tried to reach them through various ways but I didnt get an answer now i have almost waited for 7 days as they had mentioned...

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Very poor customer service. No way to contact the customer service related to bill or some thing. We cant chat on our queries. nor can we call th e customer executive. my bus Ticket No.: TTDC66493131 date of Travel 00:10 AM on 22 Dec 2024 and Dropping date and time 10:45 AM on 22 Dec 2024 but in app showing 10:45 23 Dec 2024....

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I booked a ticket for a train for 24th oct 2024 from thane jn. To Badnera jn. I tried their new feature of seat guarantee. I got alloted an RAC seat, which meant that I was eligible for a refund of the extra seat guarantee premium that I paid. However, I have been trying to contact them since and recieved no response from them. The app shows no details for the train. There is absolutely no way to contact them. It was a refund of 412 rs. and...

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We booked thirteen passengers bus tickets from three different accounts for a rsrtc 3+2 non ac seater bus. The journey was scheduled at 7:00 pm, from Ajmer to Jaipur from Ajmer rsrtc bus stand. But the bus didn't not arrive at 7 pm, evening of 19 October 2024. And we were forced to avail services from the bus of other route travelling en route jaipur. As the inconvenience was caused on the platform's side (Red Bus application software). The...

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Address: Flat No 301, Plot No B-146, Shiv Vinayak, Samarth Park Colony,

My last two bookings from RED BUS i don't receive GST Invoice for the ticket no TTAB81332620 & Ticket no TTAB25851911. I need it please share it on yogendra.[protected]@gmail.com....

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Address: Redbus India Private Limited. RR Towers III, 1st Floor, TVK Industrial Estate, Guindy, Chennai Tamil Nadu - 600032

Website: www.redbus.in

Bus ticket was booked for my friend from chennai to madurai and due to change of plans I cancelled the ticket. The refund amount was inisiated but not yet receive into my upi account. The refund amount is Rs. 1181.3/-. The ticket was cancelled a day prior to the trip as well. Kindly look into it and let me know the update.

And there is no refund portal for checking the status and proper customer care service for redbus to...

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Hi

I have booked 2 bus ticket (Karur - Chennai - VETRI TRAVELS) on redbus on 09/09/2024. The boarding time & location is 9.05 pm, Karur bypass roundana.

I have reached the boarding location around 8.45pm. When I checked the live tracking of the bus, Its showing 30-50km away from the boarding point. & also the bus route is not meeting my boarding point.

The boarding point in the map shows somewhere...

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Address: Redbus India Private Limited. 3rd Floor, Tower B1, Golden Enclave, HAL Old Airport Road, Murgesh Pallya, Bengaluru, Karnataka - 560017.

Website: www.redbus.in

I have booked the ticket on 5 June and Cancelled the ticket prior to the refund time and Have paid extra for Full Cancellation refund....

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Address: red bus

Website: redbus.in

I had booked my ticket from Shimoga to Pune
PNR No -398251
Tkt No-TT6J48795182
name- Manjunath
My confirmed tkt recd from RED BUs was 13L Single
operator chnaged my seat to L sharing seat
he sent 2 persons in adjascent seat who wewre sitting besdie me in sleeper seat, i was mentally harrassed i could sleep because of this this bus is like sheep van. in another sharing sleeper seat he made 4 persons...

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Website: www.redbus.in

REFUND TICKET FAIR URGENTLY
To,
Dear Red bus team,

This is to bring to your kind notice that I booked online tickets through Red bus.com on 13th APR2024 to travel from Bhilai to Indore for 1 Member for 14th Apr 2024.

Payment was done through Gpay. After Payment transaction got a message stating Seat was not booked & Payment received successfully. But I received message and mail from Gpay for successful...

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Address: Sholinganallur Chennai

Website: Redbus.com

I traveled by red bus and Sarai Travels on 21/02/24 my alighting point was mentioned as Athur Bus Stand so I chose Avrind and while traveling they didn't pick me up at Athur Bus Stand and dropped me midway at Athur Four Lane Bypass. My sister and her husband with her five days old baby girl were standing in the middle of the road then when I contacted the private four wheeler owner it was ten kilometers to reach there from his place and 10...

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Payment failed but amount got debited...

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I booked three tickets from Proddatur to Bangalore on 1/25. Due to severe issue of my father as it is a emergency we are in hospital and unable to do the journey and contacted redbus customer care and bus operator to cancel the tickets both are not responded. Bus operator told like redbus only cancel the tickets and customer care people telling bus operator will cancel it and didn't get any positive response from them and telling like we...

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On 13 jan 2024 I booked a bus ticket through Red Bus App(SRS travels), But due to some reason I cancelled ticket on an 21st jan and the refund amount of INR 3285 was Initiated. On 23rd Jan 2024 RedBus Send me message that your amount was credited to your account but after checking the amount was not credited to my account. The refund reference number is 74332744022402117539618.
Please check and revert back as soon as possible...

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Hi I had booked ticket from Kanker to Raipur via Red Bus on 27th Dec 2023
The bus operator was Royal Travels I had booked 3 seat However, the operator forbade me from boarding the bus when it arrived because my reserved seat was already occupied by other passengers.
The bus driver asked me to get off the bus or find another place to sit. Since I have no choice, even with a valid ticket, my two family members and I travelled...

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Address: Bangalore

I booked ticket TT2F92725817 and pnr 182231 on 13th Jan. The payment for this ticket got deducted twice from my credit card at same time, due to lag I entered otp twice. The amount for tickets was 3800 and same amount deducted again for same ticket. I have attached all necessary screenshots.
Please resolve this issue. Looking forward for the reply....

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Hi red bus team,
My self sri manjari I had booked my ticket on January 9.2024. During my first payment the amount was in processing.I had made second payment amount was debited and ticket booked on Jan 9.2024. But the 1st payment which I had made is in processing after few days the amount was send to red bus. So kindly check it and refund the amount as soon as possible....

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I booked a bus seats they deducted a amount but they didn't provide a confirmation ticket after a long time the page was loading after that the page was puts an error then went back again to the payment section. The payment was done already but they didn't confirm the tickets. So I need a refund of the money....

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Hi, &nbsp;

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the ticket number/Contact number with us to contact you.&nb...