Claimed

Red Bus Complaints & Reviews

www.redbus.in

3.4

Updated: Oct 14, 2026

Complaints 4005

Resolved

2576

Unresolved

1429

Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to Red Bus

Having problems with Red Bus?

File a complaint and get it resolved by Red Bus customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Red Bus

Red Bus reviews & complaints page 4

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

I booked a ticket through the RedBus app with Sri Renganathan Travels from Trichy to Chennai (11:00 PM departure). The bus was delayed by more than 30 minutes . The overall service was very poor.

The AC was not working, the charging points and lights were not functioning, and the driver was extremely rude and disrespectful. The condition of the bus was terrible, and it was not worth the fare of ₹1050 that I paid.
br...

Helpful

Found this helpful?

Write a comment

Address: India

Website: redbus.in

I need the refund of my ticket for cancellation, red bus website is not working properly

I have booked the tickets for my travel on 20th May 2025. The tickets are delivered to my phone number. Because of some weather condition I tried to cancel the tickets but everytime I tried to cancel the tickets the redbus is showing the different error message. I tried to contact their customer care but they are not available anywhere....

Helpful

Found this helpful?

Write a comment

Address: Sargasan, Gandhinagar-382421

Sir/Mam,
I bring to your kind information that I booked my ticket from Delhi to Nana Chiloda on[protected] after 6:15 P. M. The Bus Operator was Ravina Travels (Regd). But due to unavoidable circumstances, I tried to cancel my ticket immediately.. As per your cancellation policy the passenger can not cancel the ticket after 6:15 PM.in my case, I booked my ticket after 6;15P. M. with ticket no TU6G41703184, PNR NO-320143. The bus operator...

Helpful

Found this helpful?

Write a comment

Address: bangalore

I had a very disappointing experience with RedBus. I paid an additional ₹45 for the cancellation policy, which stated that I could cancel the bus ticket until 8 PM. However, when I tried to cancel around 5 PM—well before the travel time—I was not allowed to do so.

Despite what the app showed, the cancellation option was blocked, and when I tried contacting RedBus customer care, there was no proper support or response....

Helpful

Found this helpful?

Write a comment

Address: Bengaluru

Website: www.redbus.in

I booked a bus ticket for Mrs. Devella Chaya Krishna, Age/60, on 4th March 2025 for travel on 8th March 2025 on your Redbus portal.

While booking the ticket when I entered the card details/OTP, I did not get the payment / booking confirmation. Assuming that the payment has not gone through, I tried again and booked a ticket with a different seat no. This time, the payment went through and I also received a booking confirmation.br...

Helpful

Found this helpful?

Write a comment

Address: peelamedu, coimbatore

I booked a bus ticket via RedBus for travel from Chennai to Coimbatore with A1 Travels (PNR: AONP38BRZ282). However, the bus operator canceled the trip due to vehicle maintenance. Despite the cancellation being initiated by the service provider, I have not received my refund yet.

I have contacted RedBus customer support multiple times, but they have failed to provide a clear resolution or refund timeline. As per RedBus's policy,...

Helpful

Found this helpful?

Write a comment

Website: www.redbus.in

My booking ID:-TU3G65217383
I booked bus ticket from redbus on 14/2/2025, I did not get the the bus number, tracking details or anything else. I talked with customer care for hours but they didn't do anything, I found out the bus was fake and the amount I paid I didn't even get that back. how can they put such fake buses on their sites...

Helpful

Found this helpful?

Write a comment

Address: Bangalore

I tried booking a Bus ticket on 19/12/24 form Bangalore to Cherthala(20/12/24) for 2 members, I filled in all the details and made the payment through debit card for Rs.8, 817.90.
I received the bank deducted message but the red bus page didnt redirect and i never received the ticket after waiting for hours I tried to reach them through various ways but I didnt get an answer now i have almost waited for 7 days as they had mentioned...

Helpful

Found this helpful?

Write a comment

Very poor customer service. No way to contact the customer service related to bill or some thing. We cant chat on our queries. nor can we call th e customer executive. my bus Ticket No.: TTDC66493131 date of Travel 00:10 AM on 22 Dec 2024 and Dropping date and time 10:45 AM on 22 Dec 2024 but in app showing 10:45 23 Dec 2024....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I booked a ticket for a train for 24th oct 2024 from thane jn. To Badnera jn. I tried their new feature of seat guarantee. I got alloted an RAC seat, which meant that I was eligible for a refund of the extra seat guarantee premium that I paid. However, I have been trying to contact them since and recieved no response from them. The app shows no details for the train. There is absolutely no way to contact them. It was a refund of 412 rs. and...

Helpful

Found this helpful?

Write a comment

We booked thirteen passengers bus tickets from three different accounts for a rsrtc 3+2 non ac seater bus. The journey was scheduled at 7:00 pm, from Ajmer to Jaipur from Ajmer rsrtc bus stand. But the bus didn't not arrive at 7 pm, evening of 19 October 2024. And we were forced to avail services from the bus of other route travelling en route jaipur. As the inconvenience was caused on the platform's side (Red Bus application software). The...

Helpful

Found this helpful?

Write a comment

Address: Flat No 301, Plot No B-146, Shiv Vinayak, Samarth Park Colony,

My last two bookings from RED BUS i don't receive GST Invoice for the ticket no TTAB81332620 & Ticket no TTAB25851911. I need it please share it on yogendra.[protected]@gmail.com....

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: Redbus India Private Limited. RR Towers III, 1st Floor, TVK Industrial Estate, Guindy, Chennai Tamil Nadu - 600032

Website: www.redbus.in

Bus ticket was booked for my friend from chennai to madurai and due to change of plans I cancelled the ticket. The refund amount was inisiated but not yet receive into my upi account. The refund amount is Rs. 1181.3/-. The ticket was cancelled a day prior to the trip as well. Kindly look into it and let me know the update.

And there is no refund portal for checking the status and proper customer care service for redbus to...

Helpful

Found this helpful?

Write a comment

Hi

I have booked 2 bus ticket (Karur - Chennai - VETRI TRAVELS) on redbus on 09/09/2024. The boarding time & location is 9.05 pm, Karur bypass roundana.

I have reached the boarding location around 8.45pm. When I checked the live tracking of the bus, Its showing 30-50km away from the boarding point. & also the bus route is not meeting my boarding point.

The boarding point in the map shows somewhere...

Helpful

Found this helpful?

Write a comment

Address: Redbus India Private Limited. 3rd Floor, Tower B1, Golden Enclave, HAL Old Airport Road, Murgesh Pallya, Bengaluru, Karnataka - 560017.

Website: www.redbus.in

I have booked the ticket on 5 June and Cancelled the ticket prior to the refund time and Have paid extra for Full Cancellation refund....

Helpful

Found this helpful?

Write a comment

Address: red bus

Website: redbus.in

I had booked my ticket from Shimoga to Pune
PNR No -398251
Tkt No-TT6J48795182
name- Manjunath
My confirmed tkt recd from RED BUs was 13L Single
operator chnaged my seat to L sharing seat
he sent 2 persons in adjascent seat who wewre sitting besdie me in sleeper seat, i was mentally harrassed i could sleep because of this this bus is like sheep van. in another sharing sleeper seat he made 4 persons...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Website: www.redbus.in

REFUND TICKET FAIR URGENTLY
To,
Dear Red bus team,

This is to bring to your kind notice that I booked online tickets through Red bus.com on 13th APR2024 to travel from Bhilai to Indore for 1 Member for 14th Apr 2024.

Payment was done through Gpay. After Payment transaction got a message stating Seat was not booked & Payment received successfully. But I received message and mail from Gpay for successful...

Helpful

Found this helpful?

Write a comment

Address: Sholinganallur Chennai

Website: Redbus.com

I traveled by red bus and Sarai Travels on 21/02/24 my alighting point was mentioned as Athur Bus Stand so I chose Avrind and while traveling they didn't pick me up at Athur Bus Stand and dropped me midway at Athur Four Lane Bypass. My sister and her husband with her five days old baby girl were standing in the middle of the road then when I contacted the private four wheeler owner it was ten kilometers to reach there from his place and 10...

Helpful

Found this helpful?

Write a comment

Payment failed but amount got debited...

Helpful

Found this helpful?

Write a comment

I booked three tickets from Proddatur to Bangalore on 1/25. Due to severe issue of my father as it is a emergency we are in hospital and unable to do the journey and contacted redbus customer care and bus operator to cancel the tickets both are not responded. Bus operator told like redbus only cancel the tickets and customer care people telling bus operator will cancel it and didn't get any positive response from them and telling like we...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment