Red Bus Complaints & Reviews

This is to bring to your kind notice that i booked online tickets through Red bus app on 22nd March 2024 to travel from kalyan to naganwadi on 23rd March 2024 for 1 Member.

Payment was done through Card App. After Payment The payment has been debited from my end and ticket was not issued.

Here are the details of Transaction:
Merchant Name: www.redbus.in
transaction id - D4J3NRLXEJG
upi txn id[protected]
paid from -[protected]@axisb

So kindly refund my ticket fair.

Number provided by red bus is not valid and tracking of my also not shows. Ihave an urgent work i travelling in emergency then redbus provide not any help to customer....

Red Bus Pvt. Ltd.
Dear Sir/Madam,

I am writing to express my extreme dissatisfaction with the service I received from Red Bus on my recent journey from Hyderabad to Mumbai, which was scheduled for March 18, 2024. My booking reference number is Ticket Number TT4J83932852 I PNR No: 406183, Fare:3540, Bus Operator: Jaguar Travels, Bus No: ARO1U0222
To begin with, the bus was picking point was not conveyed in Miyapur and we had to pay additional rickshaw charges of Rs.150/- to reach the pickup point at the eleventh hour. This caused me significant inconvenience and disruption to my travel plans. Upon inquiring about the pick-up at Miyapur, the staff at the departure point were unhelpful and showed a blatant disregard for the inconvenience caused to passengers.

Furthermore, there was no stoppage in between 5- 6 hours to get freshen up, We insisted on stopping the bus but no action was taken by the bus driver and team, This made for an uncomfortable and unpleasant journey experience.

However, what truly shocked me was the behavior of the driver and staff members towards me when I raised my concerns regarding the stoppage. Instead of addressing my grievances, the staff member became aggressive and issued threats, making me feel extremely unsafe and intimidated.
Furthermore, after reaching Pune and delay in the bus, the bus was picking up a local fare to Mumbai and continuously stopping at particular points, This complaint was registered but they didn't bother to listen and said whatever you can do you are open to do.
This unprofessionalism and disregard for customer well-being is unacceptable and reflects poorly on your company. As a paying customer, I expect a certain standard of service and treatment, which was lacking in this instance and earlier instance also from Orange Travels.
I demand a full refund for my ticket as compensation for the substandard service and the distress caused by the threatening behavior of your staff member. Additionally, I urge you to take immediate action to address the issues raised to prevent similar incidents from occurring in the future.

I expect a prompt response to this complaint and resolution of the matter at your earliest convenience. Failure to do so will force me to escalate this matter further.

Thank you for your attention to this matter.

Sincerely,

Rajiv Singh-[protected]/ [protected]

I booked three tickets from Red Bus from Siliguri to Guwahati on 14.03.2024, with ticket No. TT4E89504419. It was a RAYAN Travels PRIMO bus. The departure time was 4 pm and the boarding point preferred by me was opposite the petrol pump near the TN Bus terminus at Hill Cart Road. When I found no bus there till 3.45 pm, I contacted the driver who asked me to go behind the petrol pump. The hood was fully loaded. A number of the lower deck seats were also loaded with big cartons and sacks. The bus started around 45 minutes after the scheduled time. The bus (Non A/C) was not clean and the fans were not working. On arrival at Guwahati at around 5 am on 15.03.2024, before reaching the ISBT, Guwahati, our dropping point, the bus entered a bounded compound near Boragaon. It took around one hour to unload the bus. When I asked one of the staff the reason for making the passenger waiting, he replied me in a rude manner that I should have made the complaint at Siliguri itself (which is very absurd).
This is very unbecoming on the part of a bus operator serving under Red Bus.
I hope such things will not happen in future.
Regards
Prakash Sharma
Mobile :[protected]
email : prakash.[protected]@nic.in, prakashluitel.[protected]@gmail.com

PNR 39JP3MFF
This is Hijas Travels, ID[protected],
I booke a ticket today for Tirupur to Chidambaram in Krish Travels, but I found the boarding point is Palladam. How can a passenger booked ticket from Tirupur board at Palladam. Why red bus allowed to do such kind of cheating. Please do the needful to refund my money and take necessary action against the bus operator.

Mohamed Subandrio A
+[protected]

I traveled by red bus and Sarai Travels on 21/02/24 my alighting point was mentioned as Athur Bus Stand so I chose Avrind and while traveling they didn't pick me up at Athur Bus Stand and dropped me midway at Athur Four Lane Bypass. My sister and her husband with her five days old baby girl were standing in the middle of the road then when I contacted the private four wheeler owner it was ten kilometers to reach there from his place and 10...

On March 3rd I was trying to book a ticket from Delhi to Varanasi but unable to do so and not only that the amount of 3626.85 got debited from my bank account. I even tried to get refund from the app itself and now its showing that refund is successful but in reality I did not recevied the amount yet.

Reg Mobile no:[protected]
UPI transaction ID:[protected]
ARN :[protected]

Double payment has happened for same seat

Dear RedBus Customer Support Team,

I hope this email finds you well. I am writing to formally lodge a complaint and request a full refund due to the unacceptable service provided by Amaal Travels, a bus service provider associated with Amazon's booking portal.

On February 19th, 2024, I booked a bus ticket through Redbus for a journey from Nanded to Pune, with the understanding that the dropping point would be Wakad Bridge, as clearly specified in my ticket and confirmed during the booking process. However, upon boarding the bus and reaching Pune, the driver informed myself and several other passengers that the last stop would be Warje Bridge, which was contrary to what was agreed upon.

Despite our repeated requests and attempts to clarify the situation, the driver refused to comply with our agreed dropping point and left us stranded at an unknown location. This resulted in significant inconvenience, causing me to miss important commitments, including work obligations, and experienced a delay of several hours in reaching my destination. Furthermore, this unanticipated deviation from the agreed-upon itinerary led to additional expenses, as I had to arrange alternative transportation from Warje Bridge to Wakad.

Despite our efforts to contact the owner of Amaal Travels to address the issue, our calls were ignored, leaving us without any recourse or support in rectifying the situation.

Given the severity of the inconvenience, financial loss, and disruption to my schedule, I am requesting a full refund for the total cost of my ticket, as well as reimbursement for the additional expenses and losses that cannot be recovered.

I have attached all relevant documentation, including my ticket details, photographs of Amaal Travels' vehicle, and call history, as evidence of the incident.
BusNo:MH23W5138
Owner contact number: [protected], [protected]

I trust that you will give this matter the urgent attention it deserves and take appropriate action to address the situation promptly. Your cooperation in resolving this issue and providing a full refund would be greatly appreciated.

Thank you for your understanding and cooperation.

Sincerely,
Shreyash

I had booked tickets on Redbus on 20thJanuary 2024. Initially It was not confirmed. so I tried again. The The amount was debited from my account twice. I I called them and they said that a refund of one booking amount had been initiated. But Instead of Rs 2961, I received only 100 rupees. Again I tried to contact them, but they did not respond

I had booked tickets on Redbus on 20th January 2024.Initially booming was not confirmed but amount debited. So I tried again. The The amount was debited from my account twice. I I called them and they said that a refund of one booking amount had been initiated. But Instead of Rs 2961, I received only 100 rupees. Again I tried to contact them, but they did not respond

Payment failed but amount got debited...

I cancelled my ticket on 12th january, 2024, and its been exactly 36 days, more than one whole month!
20 customer care conversations, endless chat conversations, i even raised a complaint in the grievance cell of indian goverenment!

my refund that needs to be credited is: 1932/-

grievance ticket raised in ingram portal- 5413808
ticket no.- TSD[protected]
passenger name- madhumitha c, 20 years old

how long should i wait for my own money man?

if i pay, and have a technical issue, redbus doesn't give me my ticket right? it needs me to pay again right? i should deal with my problem with the bank but redbus needs its money, but when it comes to refund, if there is a technical error, they wont give me my money back!? instead of paying me my money and looking into it later? what even is this double standards!!??

im just a college student, i am trying my best, what more should i do? fight a legal battle leaving my academics and time go waste?

just refund as soon as possible man!

This is Aditya Patil, and my compliant goes like this :

The bus (Starline) was scheduled from Mumbai to Pune at the time of 04:25 am, pickup point from Andheri east, but the bus operator responded after 2 hours that he's bus is still not crossed the Virar phata, which is far away and then I contacted the customer service of the redBus although they also gave me vague responses. I tried reaching on every platform but couldn't get the query solved which is my refund must be return because the bus didn't reach the pickup point on time got delayed for 2 hours+ and I had to take cab for it.

I have booked two tickets via RedBus website. The payment round off is confusing and it adds extra 50 paisa charge.

I booked three tickets from Proddatur to Bangalore on 1/25. Due to severe issue of my father as it is a emergency we are in hospital and unable to do the journey and contacted redbus customer care and bus operator to cancel the tickets both are not responded. Bus operator told like redbus only cancel the tickets and customer care people telling bus operator will cancel it and didn't get any positive response from them and telling like we...

On 13 jan 2024 I booked a bus ticket through Red Bus App(SRS travels), But due to some reason I cancelled ticket on an 21st jan and the refund amount of INR 3285 was Initiated. On 23rd Jan 2024 RedBus Send me message that your amount was credited to your account but after checking the amount was not credited to my account. The refund reference number is 74332744022402117539618.
Please check and revert back as soon as possible...

Hi I had booked ticket from Kanker to Raipur via Red Bus on 27th Dec 2023
The bus operator was Royal Travels I had booked 3 seat However, the operator forbade me from boarding the bus when it arrived because my reserved seat was already occupied by other passengers.
The bus driver asked me to get off the bus or find another place to sit. Since I have no choice, even with a valid ticket, my two family members and I travelled...

Money was debited but ticket also not confirmed & I didn't receive money

I booked ticket TT2F92725817 and pnr 182231 on 13th Jan. The payment for this ticket got deducted twice from my credit card at same time, due to lag I entered otp twice. The amount for tickets was 3800 and same amount deducted again for same ticket. I have attached all necessary screenshots.
Please resolve this issue. Looking forward for the reply....