[Resolved]  Redbus — deep travels with redbus

Address:

Mumbai City, Maharashtra

I booked my pax via redbus from kalyan to lonavala on 19th feb. I choose to book this travels only bcz of timing as i need to be there by 9:30am in lonavala for a meeting. The bus was suppose to start at 7 am from the boarding point however even after 8 am i don't see any bus at the pickup point. Tried to contact the driver, boarding point and customer support of deep travels but there is no response. After several tries, the driver picked my call and responded very rudely and shouted that other bus will come to pick me. Then i tried to contact redbus, the lady told she will check and come back. After few minutes, she ask me to contact the driver again for which i refused. Again after few minutes on hold she told the bus is in traffic nad it will take another 30 minutes. I didnt accepted her response as i know there will not be much traffic in the early morning. Finally i missed my meeting and i am still waiting for the bus to come. My kind advice to the travellers, pls don't book this # deep travels and redbus (It is their responsible to evaluate the vendor before they tie-up) as you will face lot of such challenges as i faced.