[Resolved] Redbus — fake ticket booking

Shams.tbrx

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110025

Dear red bus,
As i have heard about your cheatings and negative feedback, the very same i have faced in my first booking with you.

I waited for bus at sarai kale khan since 12:30 am and it is 3:15 am and no bus was there.

Its completely your fault that you have mentioned wrong pick-up/boarding point as sarai kale kha.
As per rsrtc staff and guard at this bus stop (Sarai kale khan) there is not a single bus leaving from here to haridwar/roorkee at night.

Because of you i have missed my exam (Scheduled from 10:00am to 1:00 pm today, attachment#1) and i have to face a real tough time here in chilling winter with freezing temperature for 3 hours.

Kindly initiate the full refund for my booked ticket asap and send me apology mail.

Otherwise based on the ticket msg, your mail and call record, i am going to raise the issue to cosumer forum along the the other compensation.

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Jan 30, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

Red Bus Customer Care's response Hi,

Greetings from redBus!

We understand your concern.

Please share the redBus ticket id or registered email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Look forward to your response.

With thanks,
Team redBus