Red Bus Complaints & Reviews

Jan 25, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Jan 25, 2020

Red Bus Customer Care's response Hi Jyotsna,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Jan 25, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Jan 27, 2020

Red Bus Customer Care's response Hi,
 
Greetings from all o[censored]s, here at redBus!
 
Thank you for reaching out to us with your query.

We tried reaching in your registered mobile number with no luck. We are really sorry for the inconvenience. On checking with our bus operator the bus is cancelled due to a mechanical issue and we have processed the refund today in your bank account, it will reflect within 7 working days as per banking procedure. We request your patience in this regard.
 
Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Thank you for choosing redBus.
 
Have a great day!
 
Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.  

Jan 24, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

This is in regards to your complaint about the ticket number TNDE93290918.

I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operators. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As per the bus operator’s policy, we request you to visit the nearest MSRTC Counter to collect the refund. Important Information: The original ticket and a copy of the primary passenger’s government ID proof should be presented at the counter to collect the refund amount in cash.

It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead.

Regards,
Team redBus 

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.  

Jan 24, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TNDF75370607.
I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 21st December to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again. 

The refund for your ticket has been initiated from our end on 21st December to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1999.80/-
• ARN No. or Refund Reference no.: [protected]

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the Refund Initiation from our end has been attached for your reference.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!
 
Take Care,
Thokchom
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Jan 24, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Jan 24, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Jan 27, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TP2M12764083.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free quality service in the future.

We tried reaching you on call to inform you that, in hopes of compensating for the inconvenience caused to you, we are crediting Rs. 1377.48/- to the mode of payment used by you for this transaction, as an exceptional gesture. The amount has been processed from our end on 27th January 2020.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1377.48/-

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Jan 24, 2020

Red Bus Customer Care's response Hi Jaypee,

Greetings from redBus!

We regret the inconvenience caused. Trust your concern has been resolved. If you are yet to get the resolution on this issue, we request you to share your concern along with transaction details at [protected]@redbus.in

We will assist you accordingly.

Thank You
Team redBus!

Jan 17, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We regret the inconvenience. We are unable to pull any record from the given details. In order to look into the concern, we request you to please provide the registered mobile number or email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBus

Jan 17, 2020

Red Bus Customer Care's response Hi Renu,

Greetings from all o[censored]s, here at redBus!

We regret the inconvenience. We are unable to pull any record from the given details. In order to look into the concern, we request you to please provide the registered mobile number or email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

Jan 17, 2020

Red Bus Customer Care's response Hi Nevin,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the failure of your trip id [protected].

We understand that this transaction failure would have caused an inconvenience to you, and I am truly sorry.

We acknowledge that when you attempted the transaction, money was deducted from your account but the ticket was not issued, due to a technical error. We have received this amount in our account, but we are unable to use it for booking.

The refund for this amount has been initiated from our end on 15th January to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 650/-
• Refund reference no.: 19fe7fd1-de92-488d-9e06-  

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund using the refund reference number given above.

Regarding your ticket booking, I request you to make a fresh attempt. Heartfelt apologies for the trouble.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

With thanks,
Team redBus

Jan 17, 2020

Red Bus Customer Care's response Hi Nikhil,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TNCU95189871.

We understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 16th December to the mode of payment used by you for this transaction. 

The refund for your ticket has been initiated from our end on 16th December to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1050/-
• ARN No. or Refund Reference no.: 74056639351935026938873

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the Refund Initiation from our end has been attached for your reference.

I hope this response was satisfactory.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

With thanks,
Team redBus

Jan 17, 2020

Red Bus Customer Care's response Hi Biswa,

Greetings from all o[censored]s, here at redBus!

We regret the inconvenience. We are unable to pull any record from the given details. In order to look into the concern, we request you to please provide the registered mobile number or email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBus

Jan 17, 2020

Red Bus Customer Care's response Hi Shaik Haseena!

Thank you for reaching out to us regarding your ticket no.TP2E45576576.

We understand that the poor experience would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on-call, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely. Your refund has been initiated from our end on 17th January 2020 to the mode of payment used by you for this transaction. Basis the policy of your bank the amount should reflect in your account within 7 business days.

PO No:[protected]
Refunded Amount: Rs.460/-

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

With thanks,  
Team redBus  

Mar 05, 2020

Red Bus Customer Care's response Hi Adil,

Greetings from redBus!!

We are extremely sorry for the delay in getting touch with you. Kindly accept our sincere apologies. We promise to serve you better going forward. As per the confirmation and discussion on call with you, we are closing the complaint at our end. We appreciate your kind co-operation in this regard.

Thank you,
Team redBus

Jan 17, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

We regret the inconvenience. We are unable to pull any record from the given details. In order to look into the concern we request you to please provide the registered mobile number or email id with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy

Jan 17, 2020

Red Bus Customer Care's response Hi,

Thank you for reaching out to us regarding your ticket no. TP2D88870237.

We understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on-call, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely. Your refund has been initiated from our end on 17th January 2020 to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.
· PO No. :[protected]
· Refunded Amount: Rs. 1081.99/-

If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

Regards
Team redBus

Jan 17, 2020

Red Bus Customer Care's response Hi,

Thank you for reaching out to us regarding your ticket no. TP2D88870237.

We understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

As discussed on-call, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely. Your refund has been initiated from our end on 17th January 2020 to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.
· PO No. : [protected]
· Refunded Amount: Rs. 1081.99/-

If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

Regards
Team redBus