Red Bus Complaints & Reviews

I hv booked my pune to yavatmal ticket yesterday. The bus is noor travel vidharbha which was departed from pune (Shikrapur phat) 9 pm date 21.12.2019, and the bus arrive here in yavatmal very late. That means the bus actually need to arrive 8.20 am. But it arrived here on 12.15 pm. Date 22.12.2019.in my booked ticket it shows 8.20 arriving time. Bt the bus was too late.

Incorrect seat arrangements online it was showing 47, 48, 49, 50, 51 seats are behind drivers seat. But in actuality the seats were in last. This is bloody disgusting there was a 2months baby and senior citizens with us and that was the only reason i booked the tickets online. Is this the way you guys fool your customers, showing fake things. I am not leaving you guys so easily i will raise a legal complaint. I have attached the screenshots for your bloody reference. I was travelling with a small baby and this was really inconvenient for us. I want my money back and complete refund for these seats. And a wise advice for you guys i should not face this problem again improve your idiotic services. Refund me back my money.

I had booked a ticket from madurai to bangalore payment everything was successful after that red bus app show some error with the message of "your amount will be transfer to your bank account with in 24 hours". So tried to book another ticket it was successful. After my second booking both tickets are showing confirmed. If i ask to customer care they are ready to refund 810 rs but actual ticket price is 900.

Sir,
My name is karthick i booked one ticket from redbus on 7th december 2019 chidambaram to chennai at 10.45am boarding in universal travels.. But that day i didn't receive any boarding point address or any information from both redbus and bus operator side.. After 11am i called to redbus support executive and ask regarding bus info.. They gave bus operator phone number but that phone number is also not reachable. So i went with alternative bus.. But after 12.30pm i got cal from bus operator he said bus is coming to chidambaram now only which is 2 hour delay.. So i didn't travel in that bus. And i already spoke with ur executives 4 times regarding refund of my booking amount... But always they are saying within 24hours they will refund the amount.. But till now i'm not getting any respond from there side... So please i need redbus to refund my money within 2 days. Otherwise im going to give complaint in consumer forum... Complaint req id 11986295

Hello as i cancelled my ticket on 20 th of november from bangalore to bijapur from red bus app ticket number. Tncf 92983886 amount of rs 915 and i received cancellation message from your service and still i haven't received any refund amount. Not happy with your service. And more over bangalore coustmer care number is out of service and what is the use of... It's all a mental stress..

Sir i had booked vrl travels from red bus application on 19 th of november from bangalore to bijapur but ticket cancelled on 20 th of november but i haven't received any refund amount from your side and even i had put mail still not get any reply it's really a drastic process from your service never expected it... Ticket number tncf 92983886 & pnr 17558801. Most important coustmer care number is out of service of bangalore...

Travel date - Oct 25 - Bangalore to Hyderabad in Morning start travels. Have raised complaint whose # is 11352461. The ticket price is Rs. 3150. I have been refunded only Rs. 800 with an idiotic reason. Later when I yelled at them multiple times, after a month they agreed to refund the remaining Rs. 2350. Was informed that the refund will complete in couple of days. When I again called them, they told that they have to investigate again - starting from scratch. After the 're-investigation', they irritated me several times that the remaining amount will not be refunded. After I yelled at their managers, my complaint has been taken seriously and then they came to a conclusion that the amount will be refunded. However, till date (1.5 months) I have not received my refund. If there is any issue with my bank account, they don't even inform. I myself have to call them several times for the status. ### in true sense!

Booked an AC SLEEPER class bus from Kothagudem to hyderabad on dec 15th.Ticket Fare is 1200 (geetha Tours and Travels) Through red bus.. Service no 777b..the bus is expected to come at 11.45pm but it has arrived at 1.45 am.. Later after traveling for 10 kms from Kothagudem bus got break down and they replaced that with an ordinary express bus which reached Hyderabad in the morning at 11.30 am which is expected to reach at 6.30am..which costs only 300 rs.. And also while booking the boarding point is miyapur.. Now the replaced bus has been set the last stop as MGBS. When i explained the whole thing to red bus customer care service people.. They said they would refund only 10 % of 1200 i.e., 120 rs.. When you haven't been replaced the sleeper class bus with the same and when you have used the express.. You should charge the same and should refund the remaining amount.. How fair is this on part of redbus.. And the customer care people are too rude and aggressive in tone and they don't want to even listen to the customers.. They were stated that.. Yes we only took your money and only this much amount can be refunded.. No other thing can be happened... What type of people you are seriously..

I booked a ticket no. TNDA44146964, and tried to cancel it within an hour of booking. However, they outrightly refused the cancellation saying cancellation time has expired within 1 hour. I have recorded call conversation. The ticket was from vrindavan to gurgaon. The cost was 449 Rs, I got the following message:
redBus mTicket
Route: Vrindavan to Gurugram (Gurgaon)
Ticket No: TNDA44146964
Passenger: Sagar Rai (22, MALE)
PNR: TS[protected]CGIK/71189/Agra-Dehradun 5 PM
Travels: Zingbus
Departure: 06:45 PM Dec 16, 2019
Seat Numbers: 44
Total fare paid: Rs.449.0
Boarding point: End of Vrindavan Flyover
Landmark: Raghav General Store
Address: End of Vrindavan Flyover
Boarding point contact: [protected]
Zingbus Customer Care: [protected]
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Get 6AM check-in and great deals on hotels only on redBus! Book now! http://bit.ly/2e2Aeue T&C apply
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Thanks for using redBus.
redBus Helpline:[protected] T&C apply

I have booked a ticket in redbus (Ramjcci456100) for the journey from peikulam to chennai in ramya travels and the departure time is 6pm on 13 dec 2019. I got call from the bus operator at 5.46pm stating that bus will be leaving soon and i said i will be reaching the point within 5minutes and i reached at 5.50pm. When i reached the boarding point, bus was not there. So i called the operator three times. First two times he didn't pickup and third time at 5.56pm he picked the call and said bus has left the point and even had a abused me in bad words and he disconnected the call. Then i called the redbus at 6pm (Departure time of the bus is 6pm). It took few minutes to connect with the redbus customer executive after the ivr menu. Then i explained what has happened and after a long hold redbus executive submitted the complaint at 6.10pm. At 14th dec 2019 afternoon, i got a call from redbus executive and she said that she has spoken with the operator and the operator told her that i reached the boarding point at 6pm (Kindly note down this). Today 15th dec 2019 i again got a call from redbus executive stating that the complaint was closed because the operator is denied everything and he also stated that i came to the boarding point at 6.10pm (Kindly see the difference). I said that i have the call details with time of call with bus operator and redbus customer care. Executive didn't even want to see the evidence which the customer has. She simply said that the operator is denying so redbus is closing the complaint. If a complaint is raised, both sides should be heard but they didn't do it.
Executive even said redbus took the complaint at 6.10pm only. I want to ask whether a complaint will be raised the very next second when a call is made to the customer care
Or a complaint will be made after the sequence of ivr messages, then ivr menu, then selecting the right option, then call gets transfer to the customer executive (With waiting to find the executive who is free at that time), then explaining the incident, then taking the complaint (Don't forget the fact that the call will be put on hold for few minutes) then only complaint will be placed. Yes or no?
I have attached the call details between me and the operator and then with the redbus with the call timing.

Hello i cancelled my ticket on 6 dec from mapsa to goa booking no:tncg83725033 red bus app said it will require upto 5 days for refund process but it's around 10 days i did not get my money back. There is no person to person interaction between redbus customer care is based on computer it's very upsetting that i did not get my money back within time it gives mental stress and trust issues with redbus apps.

I have booked the ticket for durgamba motors through red bus, hubli to bangalore. Date: 15.12.2019. Bus timing:2245.
Payment made by net banking, through sbi account.
Amount is rs.712.50 deducted from my account. But ticket is not confirmed yet, i have not received the acknowledge, i have received the message from vmdrmbus saying that, your ticket, with pnr no 3291746 is released as you didnot collect the ticket by 14/12/2019. Durgambabus.com.
And i have called up to the durgamba motors head office, they are saying that it is not confirmed,
My name: avaradi manjunath
Mob no: [protected]
Mail id: avaradi. [protected]@gmail.com

The amount of Rs. 2210 deducted from my CBI account but the ticket is not booked...The transaction is failed...
I booked 2 tickets from Pune to Murtizapur...From Redbus...
Date 11th Dec...
Time 6.48
Plz try to make for my refund...
Ticket no booked 17, , 18
Name Samiksha Daga and Vaishnavi Pawar...
Plz see for this pblm...I hav attached the details of the transaction...

The amount of rs. 2210 deducted from my cbi account but the ticket is not booked... The transaction is failed...
I booked 2 tickets from pune to murtizapur... From redbus...
Actually, as transaction is failed, i didn't get any transaction id or something like that...
Account no.[protected]
Ifsc code cbin0281744
Plz try to make for my refund and give me positive results as early as possible...

I booked my bus tickets by redbus on 24/11/2019 (Ticket number:tncm[protected] from thamarassery to bengaluru on 26/11/2019 and cancelled it on 26/11/2019. And also at the same day i booked another ticket (Ticket number:tncm[protected] thamarassery to bengaluru on 26/11/2019 and cancelled it on 24/11/2019.

But my problem is still i have not received that refund amount in my bank account and in received cancellation mail you mention that i return that amount within 5 days.
Why they are not refunding my cancellation amount and my request is to please refund my money. And i have called them several times no one is picking my call. Please give me response as soon as possible.

No you didn't resolve my problem... I put trust on redbus and totally dissatisfied as though i wanted to cancle my ticket, no one from traveller nor redbus cooperated with me to cancle it and blamed on each other for cancellation and refund of money... So much disappointed with redbus... Because i didn't know the travel agent... I know redbus... And put faith in it... But disappointed

Dear red bus

I am ruchi saxena and i have booked a ticket from indore to guna at 5:15 am 7/12/2019, and was very much available at that point, but bus was not there at that time, and i am attaching few screen shot, it is only for your better understanding that is your bus services is very poor, you can see that no one is picking up my call on time, and i have attached msg screen shot too, this is only msg which i have received from your side, in that bus number and driver number not there,

And i want my full money back
Thanks and regards
Ruchi saxena
[protected]
[protected]

I have booked uts tours and travels on 7 december from chidambaram to chennai. The bus should reach boarding point at 11.59 pm but it does not reach till now (2:12 am). We are waiting for more than 2 hours. I am not sure whether it will reach the boarding point or not because of this i lost the progress work on tomorrow. For god sake don't commit these travels starting time until and unless you are sure of that. We are suffering a lot. You people are responsible for these kind of mistake. Please close the uts tours and travels

I had cancelled my ticket from vishakapatnam to hyderabad on 8th oct'19 but till date did not get my money back.

Amount to be refunded rs.2002
Ticket cancelled tnb[protected]
Translation no.[protected]
Reference no.[protected]
Booking trip no.[protected]

Called customer care poor response

Please refund my amount. Got confirmation mail and sms from redbus but till date not credited.

Ravi kiran ch
[protected]

Dear sir
Please find the red bus cheating
Redbus mticket
Route: hyderabad to rajahmundry
Ticket no: tncf18423118
Passenger: anil kumar (25, male)
Pnr: ts[protected]niqp/266633/snm - 003
Travels: mozo travels
Departure: 10:30 pm nov 23, 2019
Seat numbers: e1
Redbus discounted fare: rs.469.19
Boarding point: ameerpet

My refund money 406.19
Thanking you sir
Please find a solution