[Resolved]  Redbus — money deducted seat not booked

I had book the ticket form goa to bangalore on 05/01/2019 of paulo travels via red bus
The money got deducted from the bank.. I had paid through google pay..
There was error during payment and porper confirmation was not send i tried to call the help line numbers there wasnt any response.
At the time of boarding the bus
When i called the customer care there informed me my seat was not booked
I request everybody not to book from redbus.in
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Feb 14, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jan 07, 2019
Red Bus Customer Care's response
Dear Customer,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us for your query.

In order to resolve your query/issue, we request you to elaborate the exact concern with us and share the following details via [protected]@redbus.in:

• Registered mobile number
• Transaction id
• Registered email id

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBus
Complaint comments 

Comments

Dear!
Its nearly 20 days over till i have not received my refund, registered complaint through customer care twice but no use.
1.Ticket number: TMD[protected] AND PNR:L26985474.
2.Ticket number :TMD[protected] AND PNR :TS[protected]HKMQ/26805708.

KINDLY DO THE NEEDFUL
THANK YOU

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