Redbus — My cancelled ticket amount of rs 4050.60 not credited in my bank account

Address:	Mumbai City, Maharashtra, 400005
Website:	Redbus

I cancelled my trip from mahabaleshwar to mumbai on 5oct 16 at 9 pm, date of journey was 9oct 16, amount of rs 4050.60 was not credited in my given sbi account till yet, i emailed matter to customer care in pune to mr ganesh. [protected]@redbus
Com even i had sent account statement that clearly shows transaction of no credit to me of rs 4050.60, but he is not ready to agree this, he says amount is credited and he gives me bank reference no of my cancelled amount of rs 4530 anyway he is neglecting my call, please look in matter and give me my waiver.
Details-ticket no tjb[protected].
Date of journey-910/2016.
Cont no-[protected]
Name-ravi rai