[Resolved] Redbus — no bus service which I have booked for

Navaneeth Sarabu

from Hyderabad, Telangana

Address:

IBIBO Group Pvt Ltd. #No 23, 5th Floor, Indiqube, Leela Galleria, Hotel Leela, Bengaluru, Karnataka 560008, Bangalore, Karnataka, 500036

I have a booking from vizag to hyderabad on 21 april 2019, i have waited over 4.5 hours on road with my family but bus didn't arrived i called customer care he told me that there is some technical problem and bus will be arriving in 1 hour and i waited for 1 more hour bus didn't arrived and i stayed at hotel at that night and planed some alternative to my destination
After reaching my destination i called again customer care he is asking me that is bus didn't arrvied he told me sorry for in convince and disconnected the call
Even contact number is not working which provided by redbus

Many people are suffering with the same, just google it about redbus complaints

Please look in to this, expecting response from your side

Thanks®ards
Navneeth

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Jun 12, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 08, 2019

Red Bus Customer Care's response Hi Navneeth,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TN5D77268107.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

In hopes of compensating for the inconvenience caused to you, we are refunding your ticket amount Rs. 4050/-

The refund for your ticket has been initiated from our end on 8th May, 2019. Basis the policy of your bank, the amount should reflect in your account within 7 business days.

The refund will be in the name of IBIBO Group Pvt. Ltd.

PO Number:[protected]
Refunded Amount: Rs. 4050/-

I do hope this solution was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy