Redbus — NO REFUND - Misleading bus information on website, cheating customers

Address:	110093
Website:	www.redbus.in

I booked online ticket (Ticket No.: TJ2Y[protected] through redbus.in from Bareilly Satellite Bus Stand to Anand Vihar, Delhi for 30th January, 2016. Reporting time at Bareilly Satellite Stop was 9:20 P.M. and departure was at 9:35 P.M. On reaching the bus stand, I enquired and found that there is no such bus at the stand. I Immediately called and made a complaint with ticket number[protected] at 10:10 P.M.

At Bareilly satellite bus stand, there were two enquiry booths - one for AC buses and other for Non-AC buses. I enquired at both booths but UPSRTC officials at both the counters were unknown about the bus. They tried to enquire with the Redbus and UPSRTC officials of other bus stands as well, but could not locate the whereabouts of such a bus as there was no trace of it anywhere. Infact, UPSRTC officials at the booth told the Redbus officials on telephone that no such bus departs from this bus stop (Bareilly Satellite Boarding Point). The Redbus was apologetic about this mis-information and assured me that I will be refunded my ticket amount of Rs. 614.00.

I finally decided to board another bus which started at 10:15 P.M after informing the rebus customer care at no[protected] about the incident after which they confirmed that I will be getting my refund shortly due to the inconveniences caused from their behalf. Though the bus was o[censored]PSRTC, They blatantly refused to adjust the booked ticket amount and asked to purchase fresh tickets (Ticket No: 00059786,[protected]. Since it was getting late and I was with family, and also not getting any assurance from Redbus.in/UPSRTC, I was left with no choice but to re-purchase my tickets (although both buses were UPSRTC) and leave. It was a completely HORRIBLE EXPERIENCE with Redbus.

Next day, I was surprised to see the message that my complaint request ticket (stated above) was closed without it being sorted out. Thereafter, I am regularly trying from last one week to contact Redbus officials to look into my case but no response from them so far. Such a hypocritical behaviour from Redbus is very disappointing.

I will strongly recommend not to use Redbus services as they are cheating customers with false information and carry an irresponsible attitude towards handling customer issues.

Arun Kumar Sinha
[protected]
aksinha.[protected]@gmail.com
Delhi