Redbus — No response to consumer requests

Address:	600094
Website:	www.redbus.in

Rb[protected] this was the initial case history. As the referral benefits wasn't credited so asked for the same. Got an automated response of case id on apr 6 and then reply was on apr 25 stating the complaint was closed. Responded back and the response was about specific details, got irritated somehow managed and responded with the required details. Got new complaint id rb[protected] again the reply was the same issue was resolved. Again raised the complaint and the id was rb[protected].
Reply from them was again a copy paste work stating the details, after making a conversation again they requested for details which was already provided. Once, again i have provided and the case id was rb[protected] and no response was provided from their end till date.
After a long time had a chat regarding the same on may 17 which is as follows:

Your chat transcript on www.redbus.in
16:54:00 you: casback not credited
16:54:16 system: (Yuvaraj has joined the chat)
16:54:19 yuvaraj: please let me know your query.
16:54:23 you: hi yuvi
16:54:38 yuvaraj: hello
16:54:44 you: just a minute
16:54:55 yuvaraj: okay
16:55:08 you: i would provide u a complaint number
16:55:23 yuvaraj: please
16:55:45 you: rb[protected]
16:56:00 yuvaraj: what is the issue?
16:56:16 you: can't u find
16:57:25 yuvaraj: sorry we do not have that option
16:57:41 yuvaraj: we should update to back end team
16:57:49 you: referral mail id : [protected]@gmail.com referrer mail id : [protected]@gmail.com redbus ticket : tj4x58224562 mobile number : [protected], [protected] these are the required details and for your kind info. Benefits for wallet activation and referral benefits hasn't been credited. Kindly, check and update the info regarding the same.
16:58:10 yuvaraj: okay
16:58:17 yuvaraj: when did drop this mail?
16:58:37 you: april 6th
16:59:09 yuvaraj: still you did not get reply?
16:59:14 you: i have written a lot of mails till 10th may
16:59:20 yuvaraj: sorry for the inconvenience
16:59:37 you: dear santhosh ganapathy s, we have resolved your service ticket id: rb[protected]. Please do not hesitate to contact us in case you have any further queries. Thank you. Redbus support team
16:59:55 you: this reply is sent for each mail i drop with new comlaint id
17:00:36 yuvaraj: still you did not get cash back?
17:00:44 you: with out having a mail conversation or on call confirmation how could you close the complaint
17:00:54 yuvaraj: did you check the wallet?
17:01:01 you: i havn't
17:01:05 you: yup
17:01:25 yuvaraj: sure we will check and revert
17:03:07 you: now i'm planning to book a ticket if these amount of rs.100 for each account is not provided as a coupon or cash in wallet. For sure i would file a legal complaint on monday of next week as i'm headed to chennai high court for official purpose.
17:04:08 you: complaint would be lodged for worst response from your customer support (Mail) and would claim a compensation for the same
17:04:24 yuvaraj: i sincerely apologize for the inconvenience caused to you
17:04:41 yuvaraj: i will make sure you will get revert by end of the day
17:05:46 you: sorry boss i'm in urgent to book those tickets and don't have patience to explain again with one of your executive another day
17:06:07 you: i would be online and let this issue be resolved by now
17:06:30 yuvaraj: no need to explain again, i have updated to concern department.
17:06:42 yuvaraj: sure you will get revert by end of the day
17:06:47 you: its k let it resolved by now
17:06:51 you: i would wait
17:06:58 yuvaraj: we do not have option
17:07:04 you: wait a moment
17:07:09 yuvaraj: or else i would have done from my end
17:07:21 you: rb[protected]st
17:07:41 yuvaraj: thats okay, we will take the new complaint id
17:07:45 you: rb[protected]nd
17:07:54 yuvaraj: so they will have all the details of you
17:08:05 you: rb[protected]
17:08:16 you: none of the are responding
17:08:33 you: ask concern person to make a call to my number
17:08:58 yuvaraj: sure
17:09:10 yuvaraj: we have got your number
17:09:14 yuvaraj: do you have any other query?
17:09:24 you: which number?
17:11:04 you: as per your update your executive would call me back within 6pm today and let me know the contact number that you have with you
17:11:27 yuvaraj: [protected], [protected]
17:12:14 you: [protected] is not active now
17:12:22 yuvaraj: okay
17:12:32 you: you can go with [protected] r [protected]
17:13:52 you: i'm expecting your call and hope you wont cheat me again. If i didn't receive a call then for sure your concern would face severe issues.
17:14:15 yuvaraj: we will call back
17:14:17 yuvaraj: do you have any other query?
17:14:29 you: nothing thanks
17:14:49 yuvaraj: dear customer! I hope you can find the 2 thumbs on right side of a chat window. Please don't forget to rate us.
17:14:51 yuvaraj: thanks for visiting our site. Have a good day.
17:14:56 yuvaraj: dear customer! I hope you can find the 2 thumbs on right side of a chat window. Please don't forget to rate us.

Till date no response was given from their end and asked for call back from their end till date none has been given. I'm fed up writing to them. By this por response from them i'm so much irritated. I'm gonna raise this issue to consumer court regarding this issue if there is no action taken and if they don't accept the demands.