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Red Bus Complaints & Reviews

www.redbus.in
3.4
Updated: Oct 14, 2026
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Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍
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Red Bus reviews & complaints page 7

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P
pk046877
from Panipat, Haryana
Oct 17, 2021
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Customer Services regarding Boarding Points

Boarding point was changed from tenzing Norgay to Matigara Bus Stand without any information to the passenger and I have travel with my family where two small kids and heavy language and I have spent extra cost for hire a auto of Rs 200/ -plz credit the amount as physical and mental harassment due to poor customer service of Changed Boarding Point. If it is not resolved within reasonable time, I will appeal to the consumer forum against your...
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A
aditya kumar gupta
from Agra, Uttar Pradesh
Sep 29, 2021
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Compensation for Luggage loss and Attempt to Life Bus Blast and Fire

Address: https://www.redbus.in/

Hi Team,

I had made one booking from Mahabaleshwar to Mumbai with Booking ID A6M7HFEG
and PNR Number[protected] via HDFC Smart Buy powered by Redbus. My Bus no. is
MH-04-GP-2612 which got started from Mahabaleshwar on 19-09 but around 1:30 AM there some short circuit happened near the petrol tank and caught fire. Passengers got down immediately rushing to save their lives and within 3-4 mins Bus got completely...
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N
Narayan91
Sep 21, 2021
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Vikram travels fraudulent issue

I have booked a ticket TQAH45091196 from Hyderabad to Banaglore on 20th sep 2021 (Vikram travels). I have selected Gachibowli outer ring road entrance (van pick up) boarding point at 8.20pm. But I got a call from Vikram travels that pick vehicle got break down and please get some auto and come near Ameerpet metro station which is far by 15km from the boarding point which I selected. They kept calling me and urged me to come to the location...
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D
DANI DAAZZ
Sep 8, 2021
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Payment has been done but ticket not received

I booked a ticket in redbud app from Coimbatore to Chennai on 07/09/21 via phone pey the amount is debited from my account and the transaction was completed but I didn't get the ticket, when I asked about this issue in red bus they said the payment is not done, i need a refund for the ticket...
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I
irfshe
Aug 9, 2021
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Refund Status

Address: Chennai

I tried to booked a ticket on 31st July 2021 from Chennai to ponamaravathy. The amount was debited and the ticket was not booked. Till now i have not got my refund. I have shared the screen shot of the same.

S.Irfan
[protected]...
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S
sannathurai
Aug 8, 2021
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Unable to cancel or reschedule the ticket

Website: redbus.in

I tried to boo the ticket on 7th Aug for 12th Aug. Journey between Peravurani to Chennai 3 tickets. Money has been removed from my account but no confirmation from redbus rs.2200. On 8th The bus operator called me for the trip since they mentioned that the ticket was booked for 8th evening 8:15PM. I was tried to book the ticket for 12th Aug. I tried to cancel or reschedule the ticket but unable to do. Called customercatre number but there...
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R
Rider99
Jul 29, 2021
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Change in boarding point

In redbus app or website thare is no option for change bording point only show option to change date...
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D
Dipena Hindocha
Mar 17, 2021
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Payment done but ticket did not booked

I have done the payment for the ticket I booked from Davanagere to Hyderabad on 18 March, the payment says it failed and no order details. Money deducted from my paytm account which was successful. Please look in to this issue with priority....
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A
Amitmecha3
from Korba, Chhattisgarh
Mar 9, 2021
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Seat allotment changed in last minute

Bus services has changed my seat number in last minute. According to boarding station my seat no is 22 while booking I got seat no 9.if I would have been notified, didn't buy the ticket. My ticket details as below
redBus mTicket
Route: Ahmedabad to Dhar (Madhya Pradesh)
Ticket No:
TQ[protected]
Passenger: Amit Dubey 33, MALE
PNR: TS[protected]PFYY/108981/RAJKIND1745
Travels:
Rahul...
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S
Susainathan
from Panruti, Tamil Nadu
Mar 2, 2021
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Bus was delayed and refund not possible

Address: Savariyarpuram

I had booked ticket (ticket no:TQ3U[protected]through redbus(RKT tours and travels), travel date on 27th February at 1:45am from Kallakurichi tollgate to Chennai airport (seat LA2, LA3), around 12midnight I have called bus operator([protected]) to confirm my bus schedule and they have said that the bus was delayed for 1hour and I got very shocked because my flight time was early morning at 7am, we have requested operator to give us the alternative...
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M
Mukesh Kumar gour
Feb 25, 2021
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Refund of canceled ticket payment.

Address: Kota
Website: Red bus

Hello sir, I booked a ticket on Redbus yesterday. But for some reason, I had to cancel the ticket. But my ticket number has not been returned yet, TQ3S58361548, PNR:[protected]...
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U
Umeshbora
Jan 25, 2021
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Tour Bus Operator Changed in Last Moment

Address: www.redbus.in

My Ticket no is TQ2Q82641580. I have booked ticket from Delhi to Manali for 24-Jan in Yellow Pedals Bus operator. Fare was Rs 2342.9 For 2 Passengers which includes GST and Travel Insurance. We also received sms from Yellow pedals operator in which Bus details and Timing are mentioned.But at the last moment they changed the Boarding locations and the Bus Operator agency. We booked ticket for yellow padels but travelled in Northern travels...
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K
konguvel
Jan 3, 2021
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Amount debited twice

Address: karur

I booked a ticket on 2nd january on redbus app. Ticket booked but my money got debited twice for single ticket.
First the app got struck so i entered the otp twice and money deducted twice.
The ticket charge was rs.699/- when i check my bank account money debited twice for one ticket. Please resolve this issue. Looking forward for the reply....
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N
Nilesh02216Baviskar
from Delhi, Delhi
Dec 17, 2020
Dec 19, 2025
This thread was updated on Dec 19, 2025
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I need GST invoice of bus ticket.

I travelled from JAISALMER to BIKANER on 30/11/2020 6AM R.S. 800/-by CHOUHAN TRAVELS HANUMAN CIRCLE JAISALMER. then I travelled from BIKANER to KURUKSHETRA on 30/11/2020 6:45PM R.S. 1000/- by MILAN TRAVELS. I booked my ticket from REDBUS. REDBUS ticket did not have GST INVOICE.
REDBUS told me ask BUS OPERATORS and BUS OPERATOR telling me to call REDBUS. I am tired calling both sides. I am providing tickets. Please find attachments....
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G
GKpurna
from Powai, Maharashtra
Dec 7, 2020
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Not refund amount of cancelled bus

Address: Shivkrupa shrihari nagar near sawali rest house vasmat road parbhani

MYSELF Gajanan Laxmanrao Kadam booked Ticket No. TPCJ94707519, PNR[protected] Dated 27/11/2020 from Aurangabad (Maharashtra) to Vadodara (Gujarat) but bus was cancelled by Agency Shrinath Travels agency. Still not received my amount in my account . Amount deducted was Rs. 1859.85...
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A
Atulesh kant Saxena
Dec 4, 2020
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Not providing Gst invoice

Website: Redbus.in

I travelled from Delhi to Jaisalmer on 30 sept 2020. I booked my ticket through redbus. They didn't provide any GST invoice. Now they say that I should contact bus operator and bus operator says he can't help me. Redbus should provide GST invoice and not make their customers run after bus operators.
Ticket no.- TPAP78263001
PNR[protected]...
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P
Pravin Chokkalingam
Aug 27, 2020
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Refund of my wallet amount

I am using Redbus app for my ticket booking since long back. I am having a wallet balance of Rs. 664. The wallet balance is going to expire soon. Due to Covid, transport facilities were stopped and I am unable to book tickets by using my wallet amount because of non service. Now I want to transfer the wallet balance to my bank account....
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J
Jobin Antony
Mar 26, 2020
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regarding transferring the wallet amount to bank account

I am using red bus app for bus ticket booking. After a long time red bus gives some discount as cash back on ticket booking, so i got cash back of discount money which is appears on my red bus wallet. But sorry to say that there is no option for transferring my wallet amount to my bank account. Therefore, i request redbus team to return my wallet amount to my bank account immediately....
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A
Achal khawale
Mar 15, 2020
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wallet amount to transfer in bank account

Address: Chinchabhuvan wardha road Nagpur, Nagpur, Maharashtra, 441108

Hello team, i want to transfer my wallet amount to bank account. I am unable to do so. I have already lost previous balance as it got lapsed. Also redbus dpesnt offer enough services to use the waller amount. I raised it with technical team and then they asked me to raise it with management team.
Plz do the needful
My contact id.

[protected]@gmail.com...
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B
Balaji Kannusamy
Jan 14, 2020
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bus ticket

Address: 6, Avani pilliyar kovil street, kattuputhur, thottiam, 621207

Am balaji,

I book a ticket chengalpattu to karur in red bus app. Travels name is kpn. Ticket cost is 1155 inr. I paid by online transaction. Ticket confirmation i received (Ticket). Boarding time is 2.00 pm. Boarding point kpn office chengalpattu bypass near iyyappan koil.

I reached the boarding point at 1.30pm and wait for the bus. I tracked the bus by live tracking. Its says 17 mins delay at 2.00 pm. I wait...
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