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[Resolved]  Redbus — payment deducted but no ticket received and not refunded my money

I have booked my ticket bhusawal to mumbai yesterday 525 deducted from account no ticket received and now they are not ready to refund my money
Today also i tried to book fresh ticket bhusawal to mumbai again same thing happened 475 deducted and no ticket
And now they are saying that they haven't received any payment. This really bad. Then who will be responsible
I have all screenshots and details and need my whole refund.

Pooja joshi
Age 25
Bhusawal to mumbai
Shri vitthala travels
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Nov 29, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2019
Red Bus Customer Care's response Hi Pooja,

Greetings from redBus!!

We are sorry to hear about the inconvenience caused. In order to resolve your concern, we request you to share email id used for booking with us. We will get this shorted at the earliest. Awaiting for your reply.

Thank you,
Team redBus
Verified Support
Oct 28, 2019
Red Bus Customer Care's response Hi Pooja,

Greetings from redBus!!

We regret the inconvenience caused. Kindly share your concern in detail along with email id used for booking at [protected]@redbus.in. Awaiting for your reply.

Thank you,
Team redBus
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