Red Bus Complaints & Reviews

Address: Surya Nagar Phase 1, Bangalore, Karnataka, 560081

I booked a ticket via redbus, the trip id was tnap58282587. The itinerary was a a/c bus with lower berths for me and my family. I have paid a huge amount as it was festive season. On the day of travel, i got a call from the bus operator stating that the bus which i booked was break down and they were providing an alternative bus. The alternative bus provided was a non a/c bus with upper berths, i conveyed to the bus operator that i am not interested in it and i want my ticket cancelled with full refund. I was told to get it touch with redbus and get it done.

I raised a complaint through redbus immediately, then after some time, i cancelled my ticket and requested for full refund (I was supposed to this instead of keeping the ticket open).

But now, i have been told by redbus that i will receive the refund amount as per the cancellation policy only which is 1/4 of the ticket value.

I feel that i am entitled for a full refund here because it is not my mistake or reason for cancellation, as the bus type and seats were changed and i was not interested in it.

Thanks
Kesav

Red Bus customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 678601

I am prakasan. R. I had booked a ticket from hyderabad to palakkad on 30th june 2019 in redbus (Orange tours and travels). The ticket number is tn7m64914092. The bus got cancelled and the refund was initiated for an amount of ₹2940 but the amount is not credited to my account yet. I have already filed a multiple complaint in the redbus management escalation team and their response is not satisfactory. They have been giving wrong information for a long time.
I have also raised a charge back as per the advise of redbus management escalation team but there was no use in that. So please take necessary action at the earliest. Please contact on [protected]@gmail.com for any further update.

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Red Bus Customer Care's response Hi,

Greetings from redBus!!

We regret the inconvenience caused. On checking we see that refund of Rs 2940 has been successfully credited back to source account. Refund was initiated on 28th June 2019 from our end. We also see that chargeback request was raised on 27th July 2019 and amount is successfully refunded. Kindly contact relevant bank with bank reference number 30000891739173134974494 if amount is not reflecting in your account.

Thank you,
Team redBus

Oct 18, 2019

Updated by Prakasan1235 But I have not received the amount yet. Attaching the details from the bank.please find the photo I am attaching along with this. And please take necessary action.

Nov 04, 2019

Updated by Prakasan1235 There is no update from your side . I would like to know the current status of the complaint

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I booked a ticket from bangalore to kottayam through redbus on 15/10/2019 at 9pm and the ticket number is tnbb68636603.

I intended to book for the the bus that starts at 9pm on 16/10/2019 but mistakingly booked it for the same day.

I immediately contacted the bus operator and redbus customer care who both refused to rectify the issue.

The ticket i booked for had the reschedule option but the option was disabled due to lapse of time limit which was one day before my booking.

The date on the app interface is by default set for the same day and when i book a ticket for a journey that has either started or has minutes to start, the app gave me no warning notification saying that the journey has started or is commencing in a few minutes.

The interface induces people into misbooking and when you call the support team they tell you that you can't reschedule because the time is over.

After paying for a service when i don't avail a service i'm at loss, whereas, rectifying a journey misbooking done minutes before the start of the journey doesn't incurr any additional loses for redbus or the operator.

I have fallen victim to the deliberately convenient policies of redbus that loot money from people.

Nov 22, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Red Bus Customer Care's response Hi Rahul,

Greetings from redBus!!

We regret the inconvenience caused. We would like to inform you that as per the cancellation policy of the bus operator, regretfully, we were unable to cancel or reschedule this ticket. The cancellation period for your ticket had expired at 09:00 PM on 14th Oct. Cancellation charges and policy are decided by the bus operator. Your understanding in this matter is appreciated.

Thank you,
Team redBus

View replies

R

RahulMDas

from Coimbatore, Tamil Nadu

Oct 17, 2019

Just as I stated earlier, you are ripping of customers of their money by conveniently stating your policies,

While I spoke with the Redbus support team, you pointed at the bus operator and when I talked with them, they pointed the finger at you saying that 'Reschedule' is a Redbus feature and not theirs.

You can play the blame game between each other cause in the end it is just the customers who lost their money.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

Sir,
This year private buses are charging an average of 1500 towards nagercoil... This is happening every weekend. During festivals the charges go high as 2000rs to 2500 rs... It is a public looting... Govt buses are not running as per schedule and takes 18hrs to reach nagercoil... Please inspect and take action against such robers and support public

Nov 17, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

Red Bus Customer Care's response Hi Jijo,

Greetings from redBus!

We regret the inconvenience. However we would like to inform you that The fares displayed are at sole discretion of the bus operators. We would like to clarify that as an online marketplace for bus tickets, redBus does not set the prices for tickets and only displays the ticket fare set by bus operators.

We request your kind understanding in this regard.

Thank you,
Team redBus

View replies

S

Subin Chakravarthy

from Tiruchirappalli, Tamil Nadu

Oct 14, 2019

I was booked a ticket thirupur to nagarcoil on 01.10.2019, at the same day i was cancel the ticket. Ticket number is:TNAU76236781.And now the money not refunded. Please try to do something about it

Reply

G

Gopal Hanwate

from Mumbai, Maharashtra

Oct 14, 2019

I have Bymistakenly booked ticket and I was raised call Immigetely but red bus did not pick up the call and because of the my money is wasted...

This is really worst services they provided.

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

My cancelled ticket numbers are mentioned below. I need refund for same.
Tn[protected], for this ticket refund was supposed to happen for inr 1267/-

Tn[protected], for this ticket refund was supposed to happen for inr 665/-

I have booked tickets in july month from bangalore. I have cancelled few hours later i booked those tickets and still i haven't got my refund.

Nov 25, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

Red Bus Customer Care's response Hi Manoj,

Greetings from redBus!

We regret the inconvenience caused. On checking we see that refunds for both the tickets have been successfully credited back to source account. Refund for ticket id TN[protected] was initiated on July 8th 2019 and refund for ticket id TN[protected] was initiated on July 5th 2019. In case you have not received the refunds kindly contact relevant bank with below mentioned bank ARN for further assistance.

Bank ARN for refund of Rs 920 for ticket id TN[protected] : 74056639191918942277638
Bank ARN for refund of Rs 502.50 for ticket id TN[protected]: 74056639187918628923808

Thank you,
Team redBus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kanpur, Uttar Pradesh, 208002

I have booked a ticket from kanpur to delhi but the bus got cancelled by operator. I have got my insurance amount but i did not get my refund amount of bus i had booked. Its been 8 days since my refund was processed by redbus (On 4 oct).
Ticket no.- tnav38823087
I have complained to customer executive of redbus and got a reply —
—
Your refund has been initiated from our end on 04th october 2019 to the mode of payment used by you for this transaction.

Po no. : *

Refunded amount: rs. 1513.16/-

Refund reference no.: *

Basis the policy of your bank, the amount should reflect in your account within 7 business days. If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.
...
Bank did not have any knowledge about that. Please refund my amount as soon as possible.

Nov 4, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

I booked red bus from agra to azamgarh scheduled departure on 12 oct 2019 11.50 pm from ramada plaza, gate no. 2 agra. The pnr no. Of the said travel is[protected]. It is to apprise that the service provider has not intimated about the amar travels is not going to azamgarh on date and only after my enquiry they have asked me to adjust in some krishna travels bus coming from delhi and i along with family advised to ride on the bus 40 km away from agra and it was not possible for me to take my family for riding on bus far away from the city. I talked to red bus customer care but they have very luke warm response and also not confirmed that they will refund my reservation amount of rs. 2970.00 therefore requested to look into the matter and arrange to refund my amount as early as possible.

Nov 21, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

Red Bus Customer Care's response Hi Sudhakar,

Greetings from redBus!

We truly regret the inconvenience caused. We understand that you must be highly disappointed, but truly, it is never our intention to cause any trouble to our customers. We are really sorry that you had gone through this. We have initiated full refund back to payment source on 14th October 2019. It will be credited back in 7 bank working days. Please be assured, we will make sure such issues are not repeated going forward.

Thank you,
Team redBus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kannur, Kerala, 670302

Hi, i travelled last week from kannur to bangalore on island travels paying 1300 for ac bus. The ac was not working, it took 13 hours to reach (Normally it takes max 9 hour) so i raised a complaint, then the red bus agent refunded me 1 rs 205 on the red bus app wallet. So when i am trying to use that amount to book one new ticket, it says i can use only the 10 % amount for ticket booking. Red bus is really making us fool. First of all they would refund me at least 50% but they didn’t, they refunded me just 15% on my red bus wallet. They must refund me on my bank account not in a their own wallet and they say i can use only 10% on one ticket booking. Now i can’t even use that for even booking a ticket. Red bus making is fool. They ruined my whole night. I couldn’t even sleep or even breathe properly on my journey.

Nov 17, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!

We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. Kindly share ticket details with us to look into it. We will get this shorted at the earliest. You can also share the details by writing at [protected]@redbus.in. Awaiting for your reply.

Thank you,
Team redBus

Verified Support

Oct 17, 2019

Red Bus Customer Care's response Hi,

Greetings from redBus!

We truly regret the poor experience. In order to resolve your concern, kindly share your ticket details with us at [protected]@redbus.in. We will get it resolved at the earliest.

Thank you,
Team redBus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My experience from coimbatore to chennai was worst.
1: bus provided boarding station wrongly, and exact bus boarding station was opposite from the station.
2: no driver detials or bus registration was provided, instead provided details of bus which we dint book. We had to call red bus customer care for bus details. Thankfully they were there for our rescue and helped us.
3. Time between 5am to 6am, i was in sleep suddenly go to see bus applies a strong brake.. With that brake force i felt down from the seat.. And i heard from front glass breaking into pieces...
4. Bus moves ahead to some distance and stops for half hour with no ac.. As the driver and the helpers were clearing all the broken glasses...
5. When we reached our destination.. Go to see the front of the bus there was not even a single glass remaining.. Even the side mirror was damaged and registration plate was not proper.. Like no proper details of bus number registration.. Like they hide the details with paint...

Is this the service they are provided by you'll??
My trip was the worst ever.. Even my 2 friends had their worst trip to chennai...

I have attached some pics for proof and youll can investigate into it...

Kindly please look into the matter as the service they provided was worst.. The value of money was not upto satisfaction... I need a refund of it.... The ride was waste, scary and # service

Nov 20, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

Red Bus Customer Care's response Hi Kaygun,

Greetings from redBus!

We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. Kindly share ticket details with us to look into it. We will get this shorted at the earliest. You can also share the details by writing at [protected]@redbus.in. Awaiting for your reply.

Thank you,
Team redBus

Verified Support

Oct 17, 2019

Red Bus Customer Care's response Hi Kaygun,

Greetings from redBus!

We truly regret the poor experience. In order to resolve your concern, kindly share your ticket details with us at [protected]@redbus.in. We will get it resolved at the earliest.

Thank you,
Team redBus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

We booked a redbus on 20/9/2018 from tirupati to coimbatore, later that we cancelled it, they said they will refund the amount within 7 working days, but the refund hasn't been done yet. I even called them before, but no response from them please i request you take action on this. Its an amount of ruppee 899 and a tax of 85 rippers. Thank you for your concern on this society.

Nov 30, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2019

Red Bus Customer Care's response Hi Poorna,

Greetings from redBus!

We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. Kindly share ticket details with us to look into it and assist you further. You can also share the details by writing at [protected]@redbus.in. Awaiting for your reply.

Thank you,
Team redBus

Verified Support

Oct 17, 2019

Red Bus Customer Care's response Hi Poorna,

Greetings from redBus!

We truly regret the poor experience. In order to resolve your concern, kindly share your ticket details with us at [protected]@redbus.in. We will get it resolved at the earliest.

Thank you,
Team redBus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: RAMKRUSHNA SOCIETY, 382350

I had booked ticket from ahmedabad to kunkavav for 5th oct 2019 and they have given pickup time 10.10pm... I was standing pickup stand from 9pm to 11pm then i had called to bus operator he said bus was gone and his behave very rudely he said he cant do anything he said contact to redbus.. Also i requested to him to reschedule my bus next day but he didn't... At that time i had called to redbus customer care but call was on waiting i tried 3 times for the same... After i had sent to my problem to redbus helpchat option also he didn't given ans...

Nov 20, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

Red Bus Customer Care's response Hi Jayesh!

Greetings from redBus!

We are very sorry to hear about your experience. Your feedback has been communicated to the bus operator.
Unfortunately, we are unable to process a refund as bus operated successfully on 4th October 2019 and other passengers completed the journey. Please refer to the email sent to you for further details.
Your understanding is appreciated.

Thank you,
Team redBus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: Redbus.in

I booked 1 ticket from ahmedabad to pune on 7th october, 2019 from my sbi debit card.

I entered the details of passenger and debit card details, and i clicked the submit button, the page got stuck, and it re directed me to main page without booking my ticket. And then i got message of sbi bank of deduction of 1309.98 rs. Then i again tried to book my ticket and it got booked.

So there are total 2 transactions of payments but i have booked only once.

Kindly reimburse my lost money as soon as possible. Expecting quick reply from you. And i am expecting quick solution from redbus and your side.

Thank you.

Feb 25, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We regret the inconvenience caused. This is very rare instance and happens because of technical issues at the payment gateway. We request you to share the email id used for booking to fetch the transaction details. You can also share the details by writing at [protected]@redbus.in. Awaiting for your reply.

Thank you,
Team redBus

Oct 10, 2019

Updated by Shubham61095 Thank you for the reply. This is my email id
[protected]@gmail.com

Verified Support

Oct 15, 2019

Red Bus Customer Care's response Hi Shubham!

Greetings from redBus!!

We're unable to view your email id here. Its hidden. We request you to kindly share your concern in detail along with email id used for booking at [protected]@redbus.in and we will get it resolved at the earliest. Awaiting for your email.

Thank you,
Team redBus

Oct 15, 2019

Updated by Shubham61095 I've given the rigjt email id for the first time only.. then i posted and saw yesterday that it is written as [protected]@gmail.com

This is my email id- shuklashubhamh @gmail.com
With no space. Here i have put a space because otherwise it is showing as [protected]@gmail.com .

Verified Support

Jan 25, 2020

Red Bus Customer Care's response Hi Shubham,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your trip id. [protected].

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 9th October to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 9th October to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1309.98/-
• ARN No. or Refund Reference no.: [protected]

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the Refund Initiation from our end has been attached for your reference.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Thokchom
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: A97 West Vinod Nagar Delhi, 110092

Dear sir
Aftertrying thrice
I have book a ticket no. Tnb[protected] pnr no. [protected] for 1 st nov 2019 but wrongly it was booked for 8 th october 2019. Immidiatly i ealled your customer care number but instread of cancellation refund and re book they said they cant left in this matter. And your ticket can not be cancelled.
I request youto kindly refund the same.

Arvind mishra

Nov 11, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We are sorry to hear about your issues. We regret to inform you that ticket cannot be canceled as cancellation window expired at 03:00 AM on 9th October 2019 as per bus operator's cancellation policy. Kindly refer to the E-ticket for more details on cancellation policy. We request your kind understanding in this regard.

Thank you,
Team redBus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Linea Lilly Apartment, G6, #19,5th CROSS,13th Street, Prakruthi Town ship, Kalyan Nagar, 560043

I booked my bus ticket by redbus on 23 sep 2019 (Ticket number (Tin): tnam64432899 from bangalore to pollachi for travel dated 27 sep 2019 & return on 28 sep 2019 from pollachi to bangalore. (Ticket number (Tin): tnam90408958.

Both tickets are cancelled by me on 26.09.2019.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

Iam pasting the mail which i got from redbus after cancellation.

Your ticket has been cancelled successfully and we have initiated the process to refund rs 1116 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tnam90408958
From: pollachi
To: bangalore
Date of journey: 28/09/2019
Travels: rkg travels
Bus type: a/c semi sleeper (2+2)
Boarding time: 09:30 pm
No of seats: 2
Seat number: 15w, 16

Best regards,
—
Team redbus

2)
Your ticket has been cancelled successfully and we have initiated the process to refund rs 1080 to you.

Your booking trip id for this ticket is[protected]

Ticket details:
Ticket number (Tin): tnam64432899
From: bangalore
To: pollachi
Date of journey: 27/09/2019
Travels: rkg travels
Bus type: a/c semi sleeper (2+2)
Boarding time: 10:15 pm
No of seats: 2
Seat number: 23w, 24

Best regards,
—
Team redbus

Nov 22, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We regret the inconvenience caused. On checking we see refund for both tickets are processed back to payment source on 26th September 2019. In case refund is not reflecting in your account, kindly contact relevant bank with bank ARN shared below. Bank will assist you further with refund credit details.

For ticket id TNAM64432899 bank ARN is:[protected]

For ticket id TNAM90408958 bank ARN is:[protected].

Thank you for reaching out to us.

Team redBus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: House no491 ram nagar colony lakhimpur kheri, 262701

I booked ticket tnaq63574582 from kaushambi to lakhimpur on 27 sep. But it was cancelled and i was not informed till borading time about being cancelled. And now i am asking for refund so red bus has said we will refund within 72 hrs. But till now i didn't get any response except apology message for inconvinience. Pls refund as early as possible. Service given to me is also very poor i have to arrange on my own that night.. Really bad experience from red bus.

Nov 18, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!

We regret the inconvenience caused. However during our investigation we received information that the bus operated as per schedule. For this reason, we are unable to process a refund against your ticket. In case, you have received any communication from the bus operator regarding this cancellation, please send us a screenshot of the message at [protected]@redbus.in and we will re-open our investigation.

Thank you,
Team redBus

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Udupi, Karnataka, 576221

Iam sampath i had booked a bus ticket in mercy bus on 05/10/2019 using red bus app. Ticket no tnaz37105408
From belgaum to brahmavara.. Reporting time was 10.15 pm and departure time was 10.30pm. I was waiting in the above booked venue but bus has not came ontime. Still i was waiting thinking may bus come bit late. Till 11 pm i was waiting only. Later i called bus operator and he told bus is not in a condition.. It needs some repair. I asked how much time may require to get it repaired. He told irresponsibly that we cannot say it takes another 2 hours.. Oke i waiting till 2 am also but not came. Even red bus app also not taking necessary actions.. So iam requestimg you to take action on both red bus and mercy travels for irresponsible
Thanking you. Sampath

Mar 1, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2020

Red Bus Customer Care's response Hi Brahmavara,

Greetings from redBus!

We regret the inconvenience caused. We did share a strong feedback with the bus operator to ensure that such incident do not occur in future.

We have initiated the full refund of your ticket TNAZ37105408 from our end on 17th October 2019. This should have got credited to your account within 2 business days. This is the refund reference number P1910171654412169591034 for the same.

Thank you
Team redBus!

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 335804

Website: www.redbus.in

Dear sir/madam,

I am very regret to say that my experience with m/s redbus is very panic.

I want to inform you that on dt. 31.07.19 i have a booking from ajmer to suratarh (Redbus ticket no. - tn8u11469674 & pnr no.[protected], other ticket details available in the attachment). Due to some unavoidable circumstances that bus is cancelled and it was informed by the agent of m/s rathore travels madho. He also told that you book a fresh ticket with any other travel agency with your money. About asking the refund of rs. 1500/- of my ticket, he informed that refund will be automatically came in your account by m/s redbus.

Afterwards, i have done lot of verbal communication with m/s rathore travels madho agent & he told that you contact with m/s redbus, they will pay your refund.

So, i am contacting to redbus representatives several times. One of their representative give a verbal compliant no. 10451477 on dt. 26.09.2019. But till date there is no positive response from m/s redbus side.

In the whole episode, i am very fed up about the working of redbus and i am very surprisingly think that how can this organization run successfully in our whole country in a very pleasant way. It takes more than two months for a single refund of only rs. 1500/-.

I hope that you will take an early & appropriate step regarding my refund and help me in this situation.

Regards,

Ashish sharma
Mobile no. [protected]

Nov 17, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

Red Bus Customer Care's response Hi Ashish,

Greetings from redBus!!

We are sorry to hear about the poor experience. That is definitely not the customer experience we wanted to deliver. We have escalated your concern to relevant team. We will get back to you at the earliest with updates.

Thank you,
Team redBus

Verified Support

Oct 15, 2019

Red Bus Customer Care's response Hi Ashish,

Greetings from redBus!!

During our investigation regarding your complaint, we received information from Rathore Travels Madho that the bus operated as per the scheduled timings. for this reason, we will not be able to process a refund against your ticket. Your understanding in this matter is appreciated.

Thank you,
Team redBus

View replies

N

Nag1430

from Mumbai, Maharashtra

Oct 8, 2019

We have booked ticket on 4-9-2019 tirupathi to Bangalore (Varsha travels)Bus no.23851, seat no15, ticket no:TN9Z33991036. Due to some problem service had been cancelled but amount not yet refunded.

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Banglore, Kota, Rajasthan, 324005

Website: www.redbus.in

Hi,
I was trying to book a ticket and money got deducted but booking was not processed again i have tried to book the ticket. I got the booking but the amount was deducted twice. Need help not satisfied with the customer care of red bus they asked me to raise the query again and again and told me to contact the bank for the complaint. They said red bus had deducted the amount twice it's already been debited and it is also reflecting...

Helpful

6 other people found this review helpful

6 found this helpful

5 Comments

Address: Visakhapatnam, Andhra Pradesh, 530046

Website: RedBus

I booked a ticket on 30th september on redbus app. Ticket booked but my money got debited twice for single ticket.
First the app got struck so i entered the otp twice and money deducted twice.
The ticket charge was rs.596/- when i check my bank account money debited twice for one ticket. Please resolve this issue. Looking forward for the reply.

Nov 10, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

Red Bus Customer Care's response Hi Sravya,

Greetings from redBus!

We regret the inconvenience caused. Something like this should not happen. We request you to share your concern in detail with us along with email id used for booking at [protected]@redbus.in and we will get it resolved at the earliest.

Thank you,
Team redBus

View replies

R

Ramstar1989

from Mumbai, Maharashtra

Oct 8, 2019

Tickets book in 12 sep but i was not received the refund amount.
Tickets no TNA[protected]
Cuddalore to tirunelveli
By red bus moblie app
Ticket amount 1430
Amount to be refund 1080
563935/pondicherry to kulasekaram
PNR NO: TS[protected]/COQE

Reply

A

Aakash kumar chaudhary

Jan 18, 2024

Hi Sravya, I got the same issue of payment deducted twice. Is your issue resolved?

Reply

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I booked a ticket 2 months ago, the bus operator cancelled the service few hours prior to the bus departure. The full amount was processed for refund. I called up redbus to get an option of refund through other process as the card i used is been closed. Redbus clearly said the only other option is wallet and i have to use it within 6 months. That too for my money which they don't have any other option to revert back. Why should a company tell me that i have to use this much amount in this time period and that too using their platform only just because they fail to refund it. And the only thing i can do using the amount is either book a bus, hotel or recharge a prepaid account. I don't have any use of these services provided by them.

Attached is the screenshot from redbus

Trip id: tn9g77793376

Nov 4, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

Red Bus Customer Care's response Hi Prateek,

Greetings from redBus!!

We regret the inconvenience caused. That is definitely not the customer experience we wanted to deliver. On checking we see that refund has been processed back to payment source on 4th October 2019 and refund will reflect in your account within 2 to 7 business days. Kindly wait for refund credit as per the time line shared.

We appreciate your kind patience in this regard.

Thank you,
Team redBus

Red Bus Complaints & Reviews

File a complaint to Red Bus

Red Bus reviews & complaints page 82

refund received partially

Post your Comment

refund not credited

Post your Comment

refused rectification on booking error after immediate notification

Post your Comment

over charging

Post your Comment

refund still incomplete for cancelled tickets

Post your Comment

refund

Post your Comment

bus boarding point changed at eleventh hours and not informed about the same

Post your Comment

refunded amount cannot be used

Post your Comment

redbus ride experience

Post your Comment

refund

Post your Comment

doing frauds and not given refund

Post your Comment

amount deducted twice from my sbi account - want my money back

Post your Comment

refund

Post your Comment

ticket cancellation money not refunded

Post your Comment

my bus was cancelled and refund is still pending

Post your Comment

bus not came

Post your Comment

regarding refund of rs.1500/- after bus cancellation

Post your Comment

bus booking money got deducted twice for the same booking

money debited twice

Post your Comment

refund of cancelled ticket not getting transferred

Post your Comment

Recent comments

Related businesses