[Resolved] Redbus — poor services and ignorance

Aunks

from Gurgaon, Haryana

Address:

176215

My name is ankur bhatt i am a resident of himachal pradesh and i work at delhi in india post payments bank.
I usually do my travels through volvo from delhi to dharamsala.
The incident about which i am complaining about is of 26 dec 2017.

I booked my ticket for delhi to dharamshala and back on dec 19 through red bus app as details mentioned below.

But i really felt that everybody is here to make money by making fool of customers let me take you through my nightmare.

First complaint.

Delhi to dharamsala travel date 22/12/17 by confirmation, redbus ticket - tkde20509578

Bus operator: laxmi holidays.

I booked my ticket for delhi to dharamsala but they dropped me at kangra at 7 am which is 17 kms away from my home and asked me to go by some other bus and. Us rather than going on it's mentioned route went to birr, baijnath

Second complaint
Dharamshala to delhi travel date 26/12/17

Confirmation no. Redbus ticket - tkde56958260

Bus operator i booked was laxmi holidays.

1) they changed my bus and provided me a low grade bus with pathetic seats, no water, no leg room, no blankets and it was chilling cold inside bus i have to take off my jacket to cover my legs and shivered in cold for entire night.

2) i booked laxmi holidays bus they message me the bus will be from waheguru operator and finally the bus was of some bharat travel the timing was 7 30 and bus departed at 8 15.

3) they send me an sms of bus no 6864 and the actual number was 6844.

4) i spent 1500 plus bucks for this pathetic experience

The quality of bus bad it was sounding like a truck.

5) the driver was talking on phone while driving.

6) there was no music or video player inside the bus.

7) the bus attender charged me 10 bucks for my luggage handling.

Being form dharamshala i know
Quality of laxmi buses... I really experienced a total emotional and mental harrasement

I want you take strict action against laxmi travelers.

They are playing with the customers lives, emotions and prestige.

From

Ankur bhatt

Sr mgr scale 3

India post payment bank

[protected]

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Jan 30, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2017

Red Bus Customer Care's response Dear Ankur,

Greetings from redBus!

This is in regards to your complaint about ticket number TKDE20509578 / TKDE56958260.

We regret the inconvenience caused during your journey. We have taken down your concern with the relevant team and they will check and take necessary measures to avoid such mishap in future. Also, we would like to thank you for bringing this case to our notice. We will definitely request the bus operator to be more vigilant in future.

Please note that we are committed to giving you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Thanks for choosing redBus and have a great day ahead.

Regards,
Team redBus

Verified Support

Dec 29, 2017

Red Bus Customer Care's response Dear Ankur,

Greetings from redBus!

As we discussed on the call, we deeply regret the inconvenience caused. we have taken your feedback strongly with the bus operator. He has apologized and assured us that he will not let such issues happen in future. We have initiated the refund of Rs 1537/- back to the payment source you will be received within 7 bank working days.

Please feel free to reach us at [protected]@redbus.in for any assistance in future.

Regards,
Team redBus.