[Resolved] Redbus — provided non a/c bus for a/c bus booking and refusing to refund the difference

[Resolved] Redbus — provided non a/c bus for a/c bus booking and refusing to refund the difference

A andrewmilton from Mumbai, Maharashtra

I booked a a/c bus with redbus for travel on 09/sep/2018 from oddanchatram to chennai. The operator gave a non a/c bus instead of a a/c bus. When asked the operator (Enjoy bus) said that a/c is not working. The same operator operates both a/c and non a/c bus. The cost of a/c is rs.1050 whereas non a/c cost is rs.700. I complained about this on 9th sep itself. After continuous calls from my end (Apparently redbus policy doesn't allow to send email to customers) they are now saying that they have confirmed the a/c was apparently not working and that the operator is willing to refund rs.100. How is this a fair compensation. When the difference between the a/c and non a/c bus of the operator itself is rs.350, redbus is trying to shut me up with rs.100. Now they have closed my complaint without even informing me. Isn't this cheating? Ticket no: tm9k99011999 Pnr no: joy18mg76416 Operator name: enjoy bus Travel date : 09/sep/2018 Complaint no: 374165 Regards, Andrew milton Note: first of all the bus itself was not a a/c bus. The windows can be opened which means it is not a a/c bus. My friend trvelled in the same bus abut booked via paytm. He was refunded rs.350 and enjoy bus was delisted from their site as similar complaints were raised against the perator Was this information helpful? No (0) Yes (0)
Oct 28, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Sep 25, 2018 Red Bus Customer Care's response Dear Andrew Milton, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the bus type change issue for your ticket no. TM9K99011999. I’m Prathap Daniel and I have been working on your case. I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. We’ll work harder to educate bus operators on providing hassle free quality service in the future. In hopes of compensating for the inconvenience caused to you, we are refunding your ticket amount partially. The refund for your ticket has been initiated from our end on 25th September 2018. Basis the policy of your bank, the amount should reflect in your account within 7 business days. The refund will be in the name of IBIBO Group Pvt. Ltd. PO Number:[protected] Refunded Amount: Rs. 350/- I do hope this solution was satisfactory. We would be happy to answer any other questions you may have or help you with your future travel bookings. As this response has been logged in our system, you will receive an email stating that your case has been closed. Also, you will soon receive an email with a survey link seeking your feedback on the solution provided by us. Please do spare a moment to share your thoughts! It will help us make your experience better next time. Once again, I thank you for choosing redBus and hope you accept my sincerest apologies. Have a great day! With thanks, Prathap Daniel.S redBus
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Neeraj Mohan Gupta

from Bhopal, Madhya Pradesh

I am traveling by red bus provided bus number 1778UP75AT1778 from bhopal to Lucknow. Bus driver is driving the bus in very poor way. Please resolve the problem without giving problem to anybody.
Thank you.