[Resolved] Redbus — Red Bus Fraud

[Resolved] Redbus — Red Bus Fraud

B B.P.Singh Singh Mar 24, 2022 Mar 25, 2022 This thread was updated on Mar 25, 2022

RED BUS FRAUD – I booked the Ticket from Anand Vihar ( Ghazipur Petrol Pump) to Gorakhpur ( UTTAR PRADESH) BUS NAME – ZINGBUS, BUS NO – HR38AB2106 When I reached to board the Bus, Bus Conductor told me that your ticket has been cancelled. I asked to bus conductor why, he told me that I am late, I told him to see My wrist watch I am before time. Actually, The Bus conductor sold my ticket to other passenger . I saw 3 passenger seating on my seat when I asked them, they told me that we have paid Rs 1000*3 =Rs 3000 for one seat The Bus conductor sold my ticket to 3 passenger and Charged Rs 1000 to each passenger ( Rs – 3000 for one seat) I called to Red Bus Customer service, Customer Service Agent gave me CASE ID – 17971923. He called to Bus driver but he did not picked up call, so he said sorry to me and registered a case. When I enquired, I found that its not only happening with me it’s happened with other passenger also Was this information helpful? No (0) Yes (0)
Apr 28, 2022 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Mar 25, 2022 Red Bus Customer Care's response Hi, Greetings from redBus Team! Thank you for reaching out regarding your ticket number TR4P16866608. As we discussed during our phone conversation, we understand how much of an inconvenience it must have caused due to the below-par experience. Your feedback has been shared with Zingbus, so the quality of service can be improved. As a gesture of goodwill we’re happy to provide you with a credit of Rs. 351.75/- back to the source used to make the payment at the time of booking. As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus. Below are the refund details: Refunded Amount: Rs.351.75/- Initiated on: 24/03/2022 Source: Original mode of payment As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus. Please refer to the email sent to your booking email ID for further details. Stay safe, stay healthy! Team redBus Note: redBus employees or representatives will NEVER ask for your personal information i.e. your bank account details, password, PIN, CVV, OTP etc. For your own safety, DO NOT share these details with anyone over phone, SMS or email.
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