[Resolved] Redbus — red bus wallet money is expiring

shri amal

from Delhi, Delhi

Address:	ibibo Group pvt Ltd, Indiqube Leela galleria, 5th floor, #23, old airport road, HAL 2nd stage, Kodihalli village, Varthur Hobli, Ward no. 74, Bengaluru, 560008
Website:	www.redbus.in

I'm using red bus app regularly for my travel purposes. During promotional offers and ticket cancelations, money was credited to my red bus wallet. I had used the wallet money to book tickets as well, but now this wallet is expiring on 10 july 2019. I don't have any upcoming trips to use the remaining money in the wallet. Is there a provision to transfer the money to my bank account? If so, please do the needful.

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

Red Bus Customer Care's response Hi Amal,

Greetings from redBus !

Thank you for being our valuable customer. Your experience is important to us. However we regret to inform you that wallet amount cannot be transferred to bank account as per wallet terms and conditions. We have closed wallet policy. We request your kind understanding in this regard.

Thank you,
Team redBus