[Resolved]  Redbus — redbus bus cancelled but money not refunded

Address:	A 16,Noida, Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.redbus.in

I booked my bus ticket by redbus on 2 april 2019 (Ticket number (Tin): tn4r99819896 from baskhari to delhi that tckt amount was rs 1499/- rs.

Bus was cancelled - i recived a call from bus service siddhi vinayak travels phone number +[protected] also i called from bus service siddhi vinayak travels on [protected] they also confirmed bus is cancled on 2nd april from baskhari to delhi.

Yesterday i recived a call from red bus service that guy told me your bus is not cancelled, im sure red bus customer care is lying.

I tried to call you several times but unfortunately i couldn't reach you.

Redbus reference numbe : 7870752

The worst part is i haven't traveled on that day and i had to book another ticked with other travel agency. But the clarification i've got from redbus for closing my ticket is that i've boarded the bus and travelled. I was shell shocked to hear this. Why do i need to make a complaint when i already boarded the bus that too while travelling in the same bus (What hell of logic is this from redbus)