[Resolved] Redbus — redbus - money gone while booking via tez app, ticket not generated

Nivis85

from Bengaluru, Karnataka

Address:	560100
Website:	www.redbus.in

Hi, i booked ticket for two adults from trivandrum to bangalore (Travel date 26 may 2018) in orange ac sleeper bus via tez app... Ticket cost was rs 4000... While booking, i got msg saying that money is debited from account, but ticket not generated... While payment ongoing, i got popup saying that error occurred, money is gone from the account... On checking tez, i see that money is paid to redbus and payment was successful... Could you please help me? I had to book ticket again... I lost 4000 rs.. Pls help

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Jun 22, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 19, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus! Thank you for writing to us!

In order to resolve your query, we would need further details from you. I would request you to please share registered email ID, mobile number so that we can have this issue escalated to the relevant department and have it resolved for you.

It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead.

Regards,
Team redBus

May 19, 2018

Updated by Nivis85 Hello, unfortunately my issue is still not resolved... Yesterday while booking ticket, error occurred during payment and I didn't get ticket, but RS 4200 gone from my account...after that, I booked again and then I got the ticket..I paid 4200 again that time...so, in short, total RS 8400 debited from my account...in Tez app, I saw that both transactions are successful and money has been given to redbus.. kindly request you to refund RS 4200... Please help...redBus Ticket - TM6G36511764 this is the number I got when I booked for the second time

Verified Support

Jun 27, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

We are really sorry for the long wait. We would like to inform you that we have initiated the refund amount of Rs. 4200/- on 27th May 2018 to the provided bank account number. The amount should reflect in your account within 7 business days or less, depending on your bank. Please be advised that the refund will be in the name of IBIBO Group Pvt. Ltd.

Please note down the bank reference id CMS[protected].

Regards
Team redBus