Redbus — Redbus trip cancellation and refund | |
I Parvez Shaikh Booked My ticked for Goa to Kolhapur for 7th July 2021 Bus time : 17:35 PM from Mapusa PNR No.: TQ[protected] I got below message from operator Your seat for PNR:[protected] Goa-Kolhapur is transferred. New Details: 07-Jul Ashok leyland AC-NAC, Seats: F, E, Pick up: Mapusa- paulo travels opp taxi 06:35 PM - MANTIS I have booked bus based on earliest timing as it was very important to reach Kolhapur at earliest. Hence I called red bus support asking for cancellation and 100% refund. My complaint has been registered however I have not received full refund. I don't have update about my refund. Please check and update about refund. Was this information helpful? | |
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Red Bus customer support has been notified about the posted complaint. | |
 2 Comments | |
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Still waiting for response
Red Bus Customer Care's response, Jul 16, 2021
Verified Support
Hi Parvez,
Greetings from redBus!
We did validate the details and as per the discussion we had, it was duly informed to you about the bus getting delayed.
As per our investigation on the concern, the delay happened due to some unforeseen issues and the bus was delayed for 45 minutes to an hour.
Also, as the journey was cancelled from the passenger end, the cancellation charges were levied as per the pre-defined policy.
We look forward to your kind understanding in this regard.
Thanks and regards,
Team redBus
Greetings from redBus!
We did validate the details and as per the discussion we had, it was duly informed to you about the bus getting delayed.
As per our investigation on the concern, the delay happened due to some unforeseen issues and the bus was delayed for 45 minutes to an hour.
Also, as the journey was cancelled from the passenger end, the cancellation charges were levied as per the pre-defined policy.
We look forward to your kind understanding in this regard.
Thanks and regards,
Team redBus
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Greetings from all o[censored]s, here at redBus!
We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.
You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.
With regards,
Team redBus
Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
R
PNR:229744888 Goa-Kolhapur
My email id technixks@gmail.com