Redbus — Refund discrepancy & non-payment of redbus assurance benefit (TIN TU9R[protected]

Redbus — Refund discrepancy & non-payment of redbus assurance benefit (TIN TU9R[protected]

I iamdeep Aug 28, 2025 Oct 27, 2025 This thread was updated on Oct 27, 2025

My bus from Hyderabad to Bangalore on[protected] with Go Tour Travels and Holidays (TIN TU9R[protected] was cancelled by the operator. RedBus has refunded only ₹1, 760.48 against ₹1, 761.48 paid, and additionally charged ₹44 for redBus Assurance which was marked non-refundable. However, the redBus Assurance promised an additional ₹500 payout in case of operator-initiated cancellation, which has not been applied. I request: Immediate credit of the promised ₹500 redBus Assurance benefit. Explanation why the ₹44 Assurance fee is non-refundable when the service was not provided. Please resolve this issue at the earliest and confirm. Was this information helpful? No (0) Yes (0)
Red Bus customer support has been notified about the posted complaint. Verified Support Oct 10, 2025 Red Bus Customer Care's response Hi, Greetings from the redBus Team! We are checking on your concern and we will get back to you soon with updates. Please allow us some time. Stay safe, stay healthy! Your redBuddy Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same. Verified Support Oct 27, 2025 Red Bus Customer Care's response Dear Deepjyoti Das, Greetings from redBus Team! Thank you for reaching out regarding your ticket number TU9R76296911. We understand your concern regarding the redBus Assurance Program. Since you had opted for the redBus Assurance Program, an amount of Rs. 500/- was credited to your redBus wallet on[protected] at 09:26:39. This amount was successfully reflected in your wallet and, as per our records, was utilized on[protected] at 12:52:43. Please note that the amount paid for the redBus Assurance Program is non-refundable, as it is charged in exchange for the wallet cash benefit. Since the wallet amount has already been utilized, the associated charge is not eligible for a refund. Stay safe, stay healthy! Your redBuddy Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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