Red Bus Complaints & Reviews

For travel from Hyderabad to Bhilai on 4th Jun I booked bus from Orange travels (using redBus). The bus broke down in between and we were asked to sit down roadside on highway for 3 hours in middle of night. After that we got a bus from Royal Travels but they asked us to pay again. They said we will be getting refund for the orange bus, so we will pay to royal bus. The bus did not start AC (even though it had an AC and my booking was for...

Dear RedBus Team,

I am writing to formally request a refund for my bus booking with the following details:

Passenger Name: Sachin Singh

PNR: 145505

Travel Date: 10/06/2025

Route: Azamgarh to Delhi

Seat Number: 8

Bus Number: UP-61 BT-9907

Boarding Point: Aadishakti Travels Bhawarnath Chauraha

Departure Time:...

Redbus Ticket Issue
Issue Description:
- Redbus ticket not confirmed
- Amount deducted

Request:
Please initiate a refund for the amount deducted.

Next Steps:
The customer support team will look into this and process the refund accordingly....

Hi, i booked a ticket through the redbus portal, expecting fair service. Upon boarding, the conductor asked me to sit in a different seat than the one i had booked. When i requested assistance in securing my reserved seat, he initially claimed that someone was already sitting there. I questioned the purpose of offering seat selection during booking. Eventually, he approached the passenger, but there was no response. Now, the conductor insists that i must travel in the changed seat. I paid twice the general fare for my selected seat, so what is the point of the seat selection option? Please help resolve this issue.

Terrible Experience with RedBus and Sunjay Travels – Avoid at All Costs

I am writing this review to share one of the most frustrating travel experiences I’ve ever had, hoping it helps others avoid similar trouble. On 8th June 2025, me and my friends were scheduled to travel from Agra to Jaipur. We had booked a bus through RedBus for 9:30 PM operated by Sunjay Travels. The ordeal began well before the journey even...

I am writing to formally raise a complaint regarding the last-minute cancellation of a confirmed bus ticket booked for my father, aged 68, for travel from Bangalore to Coimbatore on 06.06.2025 at 11:00 AM. Shockingly, we received a cancellation message just one hour prior to departure, at 10:00 AM, leaving no time to make alternative arrangements.

This abrupt and uncommunicated cancellation caused considerable distress and...

I am writing to formally lodge a complaint regarding my recent journey booked via redBus. My travel was scheduled from Yavatmal to Pune on May 27, 2025, at 07:00 PM, with Chintamani Travels. The booking details are as follows:
Passenger Name: Sanskruti Mankar
Ticket No: TU6Q39868917
PNR:[protected]
Seat No: 24L
Boarding Point: Chintamani Travels, Near Old ST Bus Stand, Yavatmal
During the journey,...

I booked a ticket through the RedBus app with Sri Renganathan Travels from Trichy to Chennai (11:00 PM departure). The bus was delayed by more than 30 minutes . The overall service was very poor.

The AC was not working, the charging points and lights were not functioning, and the driver was extremely rude and disrespectful. The condition of the bus was terrible, and it was not worth the fare of ₹1050 that I paid.
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Sir/Mam,
I bring to your kind information that I booked my ticket from Delhi to Nana Chiloda on[protected] after 6:15 P. M. The Bus Operator was Ravina Travels (Regd). But due to unavoidable circumstances, I tried to cancel my ticket immediately.. As per your cancellation policy the passenger can not cancel the ticket after 6:15 PM.in my case, I booked my ticket after 6;15P. M. with ticket no TU6G41703184, PNR NO-320143. The bus operator...

I had a very disappointing experience with RedBus. I paid an additional ₹45 for the cancellation policy, which stated that I could cancel the bus ticket until 8 PM. However, when I tried to cancel around 5 PM—well before the travel time—I was not allowed to do so.

Despite what the app showed, the cancellation option was blocked, and when I tried contacting RedBus customer care, there was no proper support or response....

Hi! My name is Supriyaa. I want to raise a complaint regarding the recent travel from Bangalore to Cumbum in Balaji Cabs. Ticket number: TU5W75464904

The boarding time was at 10.30 PM yesterday in KR Puram, Bangalore. The bus came only by 1.05 AM after 2.5 hours. There was no prior information about the delay no msg no calls nothing. When we called the driver he said he will come in 20mins always from 10.30PM. Why would you...

I booked a bus ticket for Mrs. Devella Chaya Krishna, Age/60, on 4th March 2025 for travel on 8th March 2025 on your Redbus portal.

While booking the ticket when I entered the card details/OTP, I did not get the payment / booking confirmation. Assuming that the payment has not gone through, I tried again and booked a ticket with a different seat no. This time, the payment went through and I also received a booking confirmation.br...

I booked a bus ticket via RedBus for travel from Chennai to Coimbatore with A1 Travels (PNR: AONP38BRZ282). However, the bus operator canceled the trip due to vehicle maintenance. Despite the cancellation being initiated by the service provider, I have not received my refund yet.

I have contacted RedBus customer support multiple times, but they have failed to provide a clear resolution or refund timeline. As per RedBus's policy,...

My booking ID:-TU3G65217383
I booked bus ticket from redbus on 14/2/2025, I did not get the the bus number, tracking details or anything else. I talked with customer care for hours but they didn't do anything, I found out the bus was fake and the amount I paid I didn't even get that back. how can they put such fake buses on their sites...

I tried booking a Bus ticket on 19/12/24 form Bangalore to Cherthala(20/12/24) for 2 members, I filled in all the details and made the payment through debit card for Rs.8, 817.90.
I registered a complaint on 26-12-24 in this consumer complaints stating that the amount had been deducted from my bank account but I never received any confirmation or any information further on the ticket
right after posting the complaint in the...

I was booked a ticket from Bangalore to Ahmedabad (Operator – National Travels). I received a message from the operator at 8:15am on[protected] before 30 minutes of boarding “Due to traffic in city your bus will be delayed by 4hours 30 minute”.
I was waiting outside the office to get the update on bus and trying to reach on a phone no given in WhatsApp message of ticket, but there was no response by travels and operator. After that I am waiting at office 2hour, Office is still not open and no one picking my call that’s why I cancelled ticket at 10:27am. I received the message of make my trip you will get refund after verification within 3 days.
I have booked other travel bus nearby called Jain travels. After cancellation I have seen the my trip was completed which I never catch the bus of National travels which ticket was already cancelled by me, than how it is showing it the trip was completed. I raise concern to customer care (Sai, Shivani, Mandeep and others) and called on 15th, 17th and 23rd of Dec 2024. They told me that the operator of National travels is inform them that I catch bus and complete my trip on time, but as mentioned I had book another ticket (Jain travels) and catch the other bus then how I complete the trip in national travel (Ticket was cancelled by me before trip). And trip was showing me complete How it is possible the trip ticket was cancel and they access to board me the bus in which I have never travelled?
I have submitted the all the evidences to [protected]@makemytrip.com, but till date I never received any resolution and refund of amount. Customer care is informing me we are not able to refund amount because you have completed the trip as informed by the bus operator (National travels).

I tried booking a Bus ticket on 19/12/24 form Bangalore to Cherthala(20/12/24) for 2 members, I filled in all the details and made the payment through debit card for Rs.8, 817.90.
I received the bank deducted message but the red bus page didnt redirect and i never received the ticket after waiting for hours I tried to reach them through various ways but I didnt get an answer now i have almost waited for 7 days as they had mentioned...

Very poor customer service. No way to contact the customer service related to bill or some thing. We cant chat on our queries. nor can we call th e customer executive. my bus Ticket No.: TTDC66493131 date of Travel 00:10 AM on 22 Dec 2024 and Dropping date and time 10:45 AM on 22 Dec 2024 but in app showing 10:45 23 Dec 2024....

By mistake I paid for booking bus 4 dec 2024 and and I'looked for cancellation but there no chance of any cancellation and I didn't found any refund which was wrongly payment.
Could please assist us..
Transaction ID:- T2412041358272075970838
UTR:[protected]...

My last two bookings from RED BUS i don't receive GST Invoice for the ticket no TTAB81332620 & Ticket no TTAB25851911. I need it please share it on yogendra.[protected]@gmail.com....