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Red Bus Complaints & Reviews

www.redbus.in

3.4

Updated: Dec 16, 2025

Complaints 3986

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2544

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1442

Good! Red Bus values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Red Bus step up their efforts to fully resolve all complaints 👍

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Address: Redbus India Private Limited Indiqube Leela Galleria, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No: 7

Website: redbus.in

Dear redBus Support Team,
I am writing to request a full refund for my bus ticket with the details below, as the bus service was discontinued and did not arrive at the boarding point.

Ticket Details:

Ticket ID: TU[protected]
PNR NO: 9AGNYFGN
Registered Email ID: [protected]@gmail.com
Booking Date: August 10, 2025
Travel Date: August 10, 2025
Route: ISBT Guwahati to Hailakandibr...

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"
Vinod Kumar Lokku, who has a booking from Anakapalle to Hyderabad on[protected] at 20:30:00 with ticket number TU8H39913111, reported an error in the travel date. He agreed to proceed with the refund process. He was informed to make a new booking with the . "

i yet to get my refund and the above was the message from redbus...

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Hello Team,
I travelled using redbus and GST invoices are generated in the name of my co-passengers instead of my name. I need a GST invoice with my name as it is required to submit for ITR verification.
Please do needful.

PNR#: ACLP3RB4348407
ACLP3RB40O63...

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Hello Team,

I booked 2 tickets from Delhi to Udaipur for Thursday 24th July 2025, However, amount was deducted from Bank account, but ticket is not booked.

I checked the application, no confirmation is showing for same.

Bus operator details- Ram Dalal
Bus timing - 9:00 pm
Boarding point - Kashmiri gate
Booking Mobile Number- [protected]

Help to refund the...

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I booked a bus ticket from Jhunjhunu to Delhi of 7th July. The bus operator called me and said that the bus has broken down and would not be available for service. I cancelled the ticket on platform and still paid the cancellation charges of 30%. Requesting you to give the full refund as this cancellation was not my fault.

Ticket Number: TU[protected]
PNR No: 584801
Phone: [protected]...

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Hi
I am Nagaratna
I booked a ticket on redBus on 25 june 1200 money deducted from my account.
But ticket no confirmed. I thought transactions issue and paid agin for same ticket this time also money deducted but ticket not confirmed. If call customer care they are saying payment not received. Please go through this matter and refund my money.
Transactions details
[protected]
[protected]
br...

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Address: Kathal More Argora Road, Pundag, Ranchi, Jharkhand

I am Dr. Amiya K Baul, my boarding from Durgapur City Centre to Ranchi on 29th June 2025 at 11.58 PM. But that bus late by near about 2 hours and at the same time that bus had no sleeping seat. That is why I had been faced lot of difficulties. That journey was with Green Line Services. As per your message Driver name was Robi Mondal, Conductor was Faizul Chaudhury (Mobile- [protected])
My complain is why I Pay much money?
Please...

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I booked a bus ticket through my friend’s RedBus account but entered my mobile number as the passenger contact. The bus was cancelled by the operator, but strangely the booking later showed up in my own RedBus account, not my friend's.

By the time I found the booking in my account, the 7-day refund window had passed, and the app no longer allowed me to request a refund.

I tried all possible customer support...

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I am writing to file a complaint against Redbus and Sanjay Traveller for unfair pricing and refusal to refund. The details of my complaint are as follows:

Complainant's Details:

- Name: Arun Sharma

Opposite Party's Details:

- Redbus: [Kalpataru Plaza 404 4th Floor Chincholi Bunder Road Chincholi Taluk Chincholi Bunder Road Malad West Maharashtra]
- Sanjay Traveller:...

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My seat was booked and bus driver didnt informed me to where he stop and because of that my bus is missed and refund is not processed not even another ride.

Bus driver is talking Rudely when i asked him to stop.
Bus number is this RJ14PF2468
I didnt get any resolution please provide me some help as soon as possible.

I have spend 740 rs which is going to be lost....

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PNR - BHAP6IL448718
PNR - BHAP6ILA7225
The staff's behavior was very rude. During the night, I urgently needed to use the restroom, but the driver spoke to me rudely and used vulgar language. He refused to stop the bus. It was a terrible travel experience — I would definitely give a rating of 0 or less if that were possible.

Also, I’m shocked that the staff are able to log in to passengers’ accounts and...

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No information passed regarding changing of boarding station. Irresponsible driver as well. No one respond on time due to which i missed my bus. Every rest all planned were ruined

Trip Details:

PNR *72200* with leafy bus
*New Service Number*: Delhi-Dehradun 2350(3B, 3A- 2 seats)
*New Journey Date*: 08/06/2025
*Boarding Point*: Inside ISBT Kashmiri Gate Platform No 2 and 3
*Reporting...

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Address: Bangalore

Website: www.redbus.in

For travel from Hyderabad to Bhilai on 4th Jun I booked bus from Orange travels (using redBus). The bus broke down in between and we were asked to sit down roadside on highway for 3 hours in middle of night. After that we got a bus from Royal Travels but they asked us to pay again. They said we will be getting refund for the orange bus, so we will pay to royal bus. The bus did not start AC (even though it had an AC and my booking was for...

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Address: Subhash Nagar Bareilly

I booked 5 tickets worth ₹2400 from RedBus for a UPSRTC bus scheduled at 1:00 PM. We reached the boarding point by 12:30 PM, but the bus never arrived. We waited for hours. No information was given. Tried calling customer care, but no one responded.

RedBus called us later and promised resolution within 24 hours, but it’s been more than that—no refund, no help, nothing.

This is highly unprofessional and...

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To,

[RedBus Customer Support / Vacation Express]

I am appalled by the blatant negligence and disrespectful behavior displayed by your staff on 15 June. I had booked a seat on your bus (Bus No. DD01AA9437) from Chandigarh to Bhuntar via RedBus, with a scheduled boarding time of 4:05 AM at Sector 43 Petrol Pump. I arrived at 3:50 AM, well in advance, yet the bus left before schedule, abandoning passengers and...

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Dear RedBus Team,

I am writing to formally request a refund for my bus booking with the following details:

Passenger Name: Sachin Singh

PNR: 145505

Travel Date: 10/06/2025

Route: Azamgarh to Delhi

Seat Number: 8

Bus Number: UP-61 BT-9907

Boarding Point: Aadishakti Travels Bhawarnath Chauraha

Departure Time:...

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Address: chintal

Redbus Ticket Issue
Issue Description:
- Redbus ticket not confirmed
- Amount deducted

Request:
Please initiate a refund for the amount deducted.

Next Steps:
The customer support team will look into this and process the refund accordingly....

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Website: www.redbus.in

Hi, i booked a ticket through the redbus portal, expecting fair service. Upon boarding, the conductor asked me to sit in a different seat than the one i had booked. When i requested assistance in securing my reserved seat, he initially claimed that someone was already sitting there. I questioned the purpose of offering seat selection during booking. Eventually, he approached the passenger, but there was no response. Now, the conductor insists that i must travel in the changed seat. I paid twice the general fare for my selected seat, so what is the point of the seat selection option? Please help resolve this issue.

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2025

Red Bus Customer Care's response Hi,

Greetings from redBus Team!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Door No. 10, 1st Floor, Opp Starbucks Khader Nawaz Road, Chennai, Tamil Nadu 600006

- Incident happened on 3rd Jun'25.
- Customer care What's app number only available - ‪+[protected]‬
- I was booked a ticket in red bus on 3rd Jun'25 for travelling from Coimbatore to Chennai. and ticket has generated thru what's app. Then i was present before the departure time. But they left me even i called them many times, but they won't pick my calls. Thereafter i have raised the case thru their own app (Red Bus)....

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Terrible Experience with RedBus and Sunjay Travels – Avoid at All Costs

I am writing this review to share one of the most frustrating travel experiences I’ve ever had, hoping it helps others avoid similar trouble. On 8th June 2025, me and my friends were scheduled to travel from Agra to Jaipur. We had booked a bus through RedBus for 9:30 PM operated by Sunjay Travels. The ordeal began well before the journey even...

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