[Resolved] Redbus — refund for not

Barat1989

Address:

600061

Bus operator: universal
Book via redbus
Boarding point : chennai (Guindy near indian bank)
Dropping point : thirunallar
Date of journey : 24/12/2017
Boarding time: 10:35pm

Bus never reached the boarding point till 12.15am (25/12/2017) and i went back to my home.

Raised the refund complaint with redbus (Reference#2717501) on 25/12/2017 1.15 am but still refund has not been given. Called redbus customercare 5-6 times over the past 4days but they always say that it has been escalated to universal travels and would be resolved by end of the day.

Please look into it on priority.

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Feb 3, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2017

Red Bus Customer Care's response Dear Barat,

Greetings from redBus!

This is in regards to your complaint about ticket number TKDJ79026318.

We regret the inconvenience caused to you. We have taken down your concern to our relevant team and request you to provide us time for 2 working days to update you on this. Also, we would like to thank you for bringing this case to our notice.

Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

Thanks for choosing redBus and have a great day ahead.

Regards,
Team redBus