Redbus — refund not credited

Prakasan1235

from Rajahmundry, Andhra Pradesh

Address:

678601

I am prakasan. R. I had booked a ticket from hyderabad to palakkad on 30th june 2019 in redbus (Orange tours and travels). The ticket number is tn7m64914092. The bus got cancelled and the refund was initiated for an amount of ₹2940 but the amount is not credited to my account yet. I have already filed a multiple complaint in the redbus management escalation team and their response is not satisfactory. They have been giving wrong information for a long time.
I have also raised a charge back as per the advise of redbus management escalation team but there was no use in that. So please take necessary action at the earliest. Please contact on [protected]@gmail.com for any further update.

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Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Red Bus Customer Care's response Hi,

Greetings from redBus!!

We regret the inconvenience caused. On checking we see that refund of Rs 2940 has been successfully credited back to source account. Refund was initiated on 28th June 2019 from our end. We also see that chargeback request was raised on 27th July 2019 and amount is successfully refunded. Kindly contact relevant bank with bank reference number 30000891739173134974494 if amount is not reflecting in your account.

Thank you,
Team redBus

Oct 18, 2019

Updated by Prakasan1235 But I have not received the amount yet. Attaching the details from the bank.please find the photo I am attaching along with this. And please take necessary action.