Verified Support
Dec 19, 2025
Red Bus Customer Care's response Hi,
We hope this email finds you in good health. We wanted to express our gratitude for your patience and to share an update regarding your refund request linked to Ticket ID TUCZ78369285.
We understand how unsettling it might have been to notice an inconsistency with the refund amount displayed during the ticket cancellation process. After carefully investigating the matter, we identified that a technical matter during cancellation caused the refund amount to reflect incorrectly. To ensure that this experience leaves no discomfort and as a goodwill gesture, we are processing an additional refund of Rs. 3, 108.50/- from redBus directly to your bank account.
Your refund has been initiated as per our process.
Refund Details:
• Refunded Amount: Rs.3, 108.50/-
• Date of Refund Initiation: 18-DEC-2025
Our team has also communicated this update to you via prior calls to ensure transparency in the resolution. The refunded amount will be reflected in the bank account you shared within 5–7 working days from the initiation date.
Thank you for your patience during this process and for trusting us with your feedback. It plays an essential role in helping us improve our services and provide even better experiences in the future. Should you need further assistance or have any additional queries, you can visit the following link for support: https://s.redbus.com/?ipzEv77
Stay safe, stay healthy.
Team redBus
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