[Resolved] Redbus — refund of inconvenience caused

 
5 Reviews
Durg, Chattisgarh, India
 Sanjshine on Jun 12, 2018
Dear redbus,

I am writing here as my raised complain not yet resolved, it almost more than 17 days from the journey (27.05.2018) and still struggling to get the proper response from your end.

Please note followings
1. As informed by redbus and operator that bus had successfully operated on that particular day.
2. As received message from operator, my ticket has been canceled by the operator on his own, as we didn't put any request. Redbus yet not justified that how the ticket had been canceled without prior permission from me.
3. As informed by the operator (Unofficially) that online ticket has been canceled as per instruction from their owner.

All the above has clearly indicated a cheating case by redbus / operator, also ticket cancellation/bus cancellation information has came to us very late, which force us to drive by taxi, as my father age is more than 62 years and we always preferred to travel him only by sleeper bus.

All the above sounds like it's not safe to book the ticket from rebus in future as ticket may be canceled by own.

As due to mismanagement of redbus / operator, travel cost us 5 times of normal charges through taxi and i have claimed my full refund as it is a case of pure cheating.

I believed above information quite clear.

Complaint marked as Resolved Jul 15, 2018

Complaint Status


[Jun 12, 2018] Red Bus customer support has been notified about the posted complaint.
Verified Support
Red Bus Customer Care's response, Jun 14, 2018
Dear Customer,

Greetings from redBus!

Sory for the inconvenience caused. Please share the ticket ID with us and we'll look into it.

Thank you for contacting us.
Team redBus.
Updated by Sanjshine, Jun 15, 2018
Dear RED Bus,
Please refer below details

Ticket ID PNR No[protected]
ticket number TM6K13287030
Ticket ID: 4206194
Ticket ID: 4232365
Claimed Refund is full Taxi charges ie 6500/-

Looking further swift response

refund of inconvenience caused
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

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I booked the ticket Chennai to salem in Red bus.. They are providing bus tracking map and contact person's number through WhatsApp. But i both not working.. I called Redbus customer care, they said we are a ticket provider and we are not response for delay and other things.. Almost i am waiting 1 and half hour...
Dear RED Bus,
Please refer below details

Ticket ID PNR No[protected]
ticket number TM6K13287030
Ticket ID: 4206194
Ticket ID: 4232365
Claimed Refund is full Taxi charges ie 6500/-

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    Redbus - refund of inconvenience caused