[Resolved] Redbus — refund of my money

Naidu369

from Hyderabad, Telangana

Address:

533247

On 23rd october i just made a ticket booking in redbus app paid the amount through amazon pay but the app got struck in the middle and amout is deduced from my wallet so the ticket is also not conformed by redbus but they asked to book another ticket which the past ticke transaction is failed due to technical reason by redbus.. And they said that refund amount will be back to my wallet with in 5 days... From that day i didnt get any refund i just keep on asking them for my refund but they are unabel to solve my issue.. They just keep on draging... Kindly look into this matter... I had all the transaction details and i will attach it also.
Redbus id:- [protected]
Amazon pay id :- p[protected]

Reguards,
K s p naidu
Ph:- [protected]
Email:- naidu. [protected]@gmail.com

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Feb 13, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us with your query regarding the trip id [protected].
Upon checking, ticket is confirmed for the mentioned transaction id (P[protected] hence, we won't be able to issue any refund. Please find the redbus ticket id TNBK66057854 for your reference.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy