[Resolved] Redbus — refund - since i was not allowed to board bus at padi 23/02/2020

sasi kumar

from Mumbai, Maharashtra

Address:

Chennai, Tamil Nadu, 600010

Since i booked the ticket through redbus and no response or refund agreed from redbus due to the parveen travels staff behavior in the bus which i have not traveled.

"i have booked bus from chennai to hyderabad in parveen travels, on 23/02/2020 through redbus, i was awaiting for bus at padi. When i was about to board the bus, i was stopped by staff & they asked me that i have consumed alcohol, i was not allowed to speak & there is no where in the policy mentioned that passenger should not board bus after consumption of alcohol.in no time bus left the location without boarding me. When i spoke to redbus they asked me to speak to parveen travels, they were not ready to listen.

Bus ticket : chennai to hyderabad
Date of travel : 23/02/2020.
Boarding point : lucas tvs, padi
No of passenger : 1, male
Booked amount : 1595
Boarding time : 8.00 (I was on time at boarding point)
Ticket number : tp3m74165594
Pnr : abbk[protected]
Bus no : tn01ba7599
Contact details shared with passenger : [protected]

Why was not allowed to board, and there is no policy, if it was there i would have followed and also no prior communication to passenger.

Since i was travelling first time to hyderabad i didn't know this policies, because of this it created depression & loss of money and time to me, and even redbus or parveen is not refunding amount fro which i have not traveled in the booked bus.

I think there is fraud activities carried out by parveen travel staff not boarding the booked passenger and not allowing to board bus, saying some reason which is not mentioned in the policies.
I would agree if i would have given any disturbances after boarding they could have stopped me and asked to move out of bus. But this was not case, without understanding customer, this kind of activities causing more trouble to passenger and they are trying to get another passenger on the way to make more money by cheating me by not refunding 1595inr + other passenger money additional profit for the staff of parveen travels.

Kindly solve this issue and find my contact details below
Personal contact [protected]
Email : [protected]@gmail.com"

Was this information helpful?

No (0)

Yes (0)

Apr 9, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2020

Red Bus Customer Care's response Hi Sasi,

Greetings from redBus!

As discussed on the previous day regarding ticket ID: TP3M74165594, we regret the inconvenience caused here.
We understand the hassles this had led to and please be assured that we have noted the feedback towards this. Adding to this, the same is passed on to the relevant team for further checks and considerations.
We are sorry to inform that the Bus Operator had denied for any refund on this stating the passenger was drunk and this had led to the inconvenience to other passengers.

We look forward to serving you better on future bookings with us.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

We look forward to your understanding in this regard.

Thanks and regards,
Team redBus!