[Resolved] Redbus — refusal of reservation during boarding | |
Bus tickets for three was booked on 25th nov 2017 for journey from kolhapur to mumbai with ticket number tkcn34281544 and pnr : 67788843 for neeta travels bus departing at 09:45 pm. Date of journey was 04.01.2018. I had received confirmation of the ticket on my email id (Ganesh. [protected]@gmail.com). Complete payment was also done during booking. However, when boarding, the reservation was denied as the pnr was not available at the neeta database. Also the seats reserved were allocated to others. Was this information helpful? | |
Feb 6, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jan 05, 2018 Red Bus Customer Care's response Hi Ganesh, Greetings from redBus! Ticket - TKCN34281544 We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback in this regards. We have also asked him not to ensure that such instances never occur in the future. We are committed to ensuring a pleasant customer experience and will definitely ask the bus operator to be more careful in future. The ticket is cancelled and initiated for the refund. The amount will reflect in 7 bank working days to the source account. We are sorry again for the distress! Thank you for contacting redBus. Team redBus. | |
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