[Resolved]  Redbus — regarding refund on cancellation of ticket

I had cancelled the ticket from bangalore to pune on 17th sept. 2018 and received message as
Dear customer

Your refund of rs. 960 has been processed by redbus. The amount will reflect in your bank account or wallet used for payment within 2-7 working days. You may quote your phone number used for booking as reference for any further follow up with redbus

Regards
Team redbus

But still i didn't get any refund amount.
My ticket details are :
Redbus mticket
Route: bangalore to pune
Ticket no: tma[protected]
Passenger: manish bante (23, male)
Pnr: 641! 18307553~14164204
Travels: vrl travels
Departure: 07:30 pm sep 17, 2018
Seat numbers: l1
Total fare paid: rs.1260.0
Boarding point: yeshwantpur ph [protected], [protected],
Landmark: n/a
Address: no.46/1, c m mohan bulding opp-railway station, near govardhan theater tumkur road, yeshwanthpur, bengaluru
Boarding point contact:[protected], +[protected]
Vrl travels customer care: -
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Thanks for using redbus.
Redbus helpline:[protected] t&c apply

Please do the needful at the earliest.
My contact : [protected]