[Resolved]  Redbus — Regarding the Red bus customer service and the merchant- kaveri travels

Hi all. I have booked a ticket at 12.20 from Goa to Hyd but entered a wrong date i.e on 11th feb. All that I wanted is to change the date to 15th feb. I was on the calls from 12.30 – 3.30 pm.Spoke with agents as well as two supervisors. The stunning and shocking thing is, everyone told me the same thing that according to the company policy, the ticket can neither be cancelled or refunded. Same thing again and again. None of them exhibited the attitude of helping the customer or at least told me, “let me see what I can do for you?” including the supervisors.
One of the supervisors even asked to contact the merchant which isn’t my responsibility. But still I called Kaveri travels and that’s the most bitter experience. The head office people were talking about me soo disgustingly and I could hear the conversation on the phone and they hung up the call. I couldn’t understand how they became your merchants. So unethical and unprofessional behaviour.
Coming back to your company, I completely understand that policies are important. But we are humans, We make little mistakes. If everything a-z, has to be according to the policies, then I guess there is no need of call centres. Your employees gave me an impression that I was talking to a computer who lacks the ability to think. I have seen major companys refunding small to huge amounts of money for the customers just because they try to understand the situation of the customer. This is highly lacking in this organisation. Finally Shankar(TL, Pune) accepted to give me only 300 Rs as E- wallet cash. I would never ever prefer this site again because of its customer service. Even the slightest problem can’t be resolved here. Most importantly employees would never had the attitude of helping customers.