Redbus — service and safety concerns

Address:

Bangalore, Karnataka, 560011

Red bus is a pathetic service and worst for any customer. Booked a bus yesterday from redbus.
Redbus mticket
Route: bangalore to pune
Ticket no: tm9p17312184
Pnr: agcaazv6
I booked a ac sleeper bus and the bus broke down in the middle of the highway. The delay is from 7.5 hours. The bus service after 7.5 hours arranged a tempo travel after promising a bus. I have no access to food or even other buses. When i contacted the service provider, i got a response that we can do absolutely anything. We will advise you yo go on your own and we will check and inform you after 24 hours. We do not provide alternative service and you can go on your own. The other providers (Paytm, make my trip) resolved the issue with the passenger and also made arrangements for refunds or alternative travel.
I am currently travelling in a tempo service with no leg space anfld people adjusting by crouching on each others lap. This is not the only instance.
Last time i booked a ticket to shirdi. The bus was running 30 mins late then the delay extended to 3.5 hours. When i continued to talk to service to cancel they redirected me to talk to the bus provider. The bus provider threatened md that don't travel or lose your money. When i confronted this to redbus they said, sorry we can't do anything. They have informed you about the delay and you have to wait.
I stopped trusting this third rated, cheap and fraud company who keep disrespecting its customers. Shame on redbus.