[Resolved] Redbus — taking the online ticket but no any bus at boarding point | |||||
Hello, We have taken the ticket by red bus service and it's done successfully but when we reached the boarding point then there are no any bus available at boarding point as per given time line! Also discussed with there many person but all are saying that no any bus available at here this type. Then we go to enquiry kendra but there are no any worker available. After that we thought leave it and go to marking the cancel ticket which are taken by me! But this not successful also showing error that pls contact with upsrtc after that we just want connected with upsrtc team.. But they guys are not taking serious this matter also saying it's not my fault please contact with red bus. Hi all, it's not good for passengers so taken the action require all culprits. Other wise i know very well how to take decision! Was this information helpful? | |||||
Oct 18, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Sep 03, 2018 Red Bus Customer Care's response Dear Sumit, Greetings from redBus.in! Ticket ID : TM9X45558557 We sincerely apologize for the inconvenience caused. We would like to inform you that the issue has been escalated to our relevant team and the same may take 1-2 business days for us to receive an update. Rest assured, we shall update you on the issue as soon as possible. We request your co-operation. Thanks, Team redBus. Verified Support Sep 17, 2018 Red Bus Customer Care's response Dear Sumit, Greetings from redBus ! This is in regards to your complaint for ticket number TM9X45558557. We regret the inconvenience caused to you. We have initiated the full refund on 17th September 2018. The amount should reflect in your account within 7 business days or less, depending on your bank. Please be advised that the refund will be in the name of IBIBO Group Pvt. Ltd. We look forward to continue our relationship with you and hope that we can serve you once again. Please note that we are committed to give you a better experience going forward. I am hoping that we have resolved the issue to your satisfaction. Regards, Team redBus | |||||
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My bus from Bangalore to Vellore was cancelled, recieved message from the bus company saying they will provide refund. Redbus provided no refund till date.
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