[Resolved] Redbus — ticket reschedule/cancellation failed and no refund

noel vincent

Address:	560075
Website:	redbus.in

Hi All,

This is Noel here. I had booked tickets from Bangalore to Pondicherry on 16th Nov'18 and return ticket on 18th Nov.However due to Cyclone in Tamil Nadu, I wanted to reschedule my tickets as it was clearly mentioned in my ticted that I could reschedule the tickets before 1.59PM on 16th Nov for Bangalore to Pondicherry trip and reschedule Pondicherry to Bangalore trip before 17th Nov 10.45 pm. However when I tried rescheduling the ticket before the due date, I got a message saying return trips can not be rescheduled and when i tried to cancel the ticket even it failed. When I spoke to the customer care they told me that I could not reschedule/cancel the tickets even thought i was trying to reschedule the tickets before the cut off time. And they just said that they are sorry for the inconvenience caused.
I had paid Rs 5200/- for the tickets and wanted to reschedule it to next week due to cyclone in Tamil Nadu. And in the tickets it was no where mentioned that I could not cancel these tickets.I request to look into the issue and provide me a solution.People using Red Bus, please be aware.

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Dec 25, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 21, 2018

Red Bus Customer Care's response Dear Noel,

Greetings from redBus !!

We understand that you must be highly disappointed, but truly, it is never our intention to cause any trouble to our customers. We regret the inconvenience. We have escalated your complaint to concerned team to look into it. We will share update with you at the earliest.

Thanks,
Team redBus