Red Bus Complaints & Reviews

Hi All,

I have booked 2 tickets through red bus on 19th oct in NRT travels . Unfortunately the bus got cancelled .They have confirmation that within 48 hrs the amount will be refunded . Since 2 months am making follow up for my refund . Am not getting response neither from red bus or Nrt travels . Worst service ever I had faced . Am facing mental agony because of this which cannot be tolrated .A week ago when I called the travels they said the refund is inciated and I will be receiving that in a week time, when I called red bus today I came to know still refund is not inciated .
Can I get my refund since 2and half months am making follow up .

My ticket details

redBus mTicket
Route: Chennai to Ooty
Ticket No: TMBA79030237
Passenger: Ellavarasan P (27, MALE)
PNR: B3UJ4M5R
Travels: NRT
Departure: 08:10 PM Oct 19, 2018
Seat Numbers: L11, L10
Total fare paid: Rs.2398.0
Boarding point: Omni Bus Stand - Koyambedu
Address: Omni Bus Stand - Koyambedu
Boarding point contact: [protected]/[protected]
NRT Customer Care: [protected]
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redBus Helpline:[protected]

I have an issue where redbus booking shows 2+1 seater and the bus come as 2+2 seater, which i didn’t prefer as its not conform for me.
And support agent takes a very longer time to respond and finally when they pick they are not intending to resolve the issue, rather they pretend like they can’t hear the customer and disconnects the call and closes the ticket. No other way to report it voice this issue.
When they can’t provide what i chose better don’t give false promise saying about comfort and support provided to customer.

For additional details related to my ticket, please reach me, only if redbus is intended to resolve such issue. Atlest don’t waste my time

Sir
Iam not able to cancel my ticket booking on red bus site from tripathi to rajahmundry on 17th ticket no : tmcy40922774 total : six passengers
I tried several times on official red bus site, which is asking me to contact mobile number [protected] for claiming my refund, were as the person attending the phone is asking me to call redbus for refund.

Please help me in cancelling the ticket
Regards
Subramaniam
[protected]

Now surprised to see my seat no is b19 in saw traders. At booking time seat row showing without window and also showed more two rows after b19.
But in bus my seat is window and. Last row. Kindly logg my complaint and satisfy why not i go to legally. Booking details below. I am feeling cheated. It's totally against consumer law.

Saw traders
Track live location of yourbus at https://goo.gl/UUoEXg.
Busno: jh20d3255
Serviceno: ranchipatna21ac-2
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Your ranchi to patna (Bihar) ticket (Tmd[protected] is confirmed for dec 7. Pnr: d3efpeqg. Boarding point details are on your e-ticket. Please note: you need to carry a print out of the ticket that has been mailed to you. -
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Case 1: dated: 25th nov. 2018. Redbus case id: 6138462
We booked a volvo bus with redbus for 25th november. We were travelling from manali to delhi. My bus was scheduled at 6:00 am and was suppose to reach delhi at 08:00 pm. We took the bus at scheduled time. After travelling for 10-15 minutes. The bus driver stopped the bus and halted all the passengers for around 2 hours at a place where there was nothing around. The staff told us that the bus broke down and they will arrange for another bus. After 2 hours, we were asked to take an ordinary bus with less seats. They told us that we will get a volvo bus from kullu bus stand. We again waited there for 1 hours, but they didn't changed the bus. Few of the co-passengers even refused to take that bus, but since i had to reach delhi, on sunday itself, i continued the bus. I tried to contact redbus support, but couldn't connect. The bus had no fan, no ac, the seats were not comfortable and was too congested and most of all the bus was stopping for local traveller also they were travelling while standing. The bus was full loaded. It was halting at all the bus stops and dropped us 12:30 am at the bypass, whereas we should have reached delhi by 08:00 pm. My wife was not able to bear the situation and faced health issue due to this.

The bus staff assured that he will inform this to their department and we will get the full refund from redbus. But yesterday, we go a call from redbus support, saying that we were provided the same bus which they promised. I feel so cheated with this company, when they offered me a refund of rs. 200, that too in wallet to which i denied. I spent rs. 2500+ just to travel in bus that was showing for rs. 777 on their portal only. I believe that this is a fraud from their end and they should be penalized for it.

Case 2: dated: 21st nov. 2018. Case id: 6106045
I was travelling from delhi to manali, but the bus dropped us at mandi bus stop and denied to ahead from that place. The bus driver was recommending us to take cab and taxi, as they will not be able to go ahead from that place. From there we took some other bus, that dropped us in manali bus stand, which took another rs. 1000 from us for couple. When i filed a compliant with redbus, they only offered 200 wallet money and when i'm trying to use my wallet money for recharge, it's not letting me even use the wallet money all at once and they have defined a limit for using the credit. Also, they assured a 200 cashback in my bank account, that too still not have reached in my account from where the payment was made.

I shall deem a strict action the company like this, for cheating people and not even listening and responding to compliant.

I cancelled my journey ticket in 20th October, which charged around ₹3141.60. Till date I have not received any kind of refund. I am literally trying to contact your customer care number but it's not picking up, the automated voice always says please call from you registered mobile number which I am doing.
Further the issue in help menu is again and again showing the issue is resolved, which is NOT resolved. This is the worst customer service anyone can have.
I am planning to file a Lawsuit Against Red Bus in IT Act 2000 and IT Amendment Act 2008. There's no status of the Refund till yet. I need a response

I forgot my spectacles in tirumala alaghu travels popularly known as"tat" travels bus, i asked their put my spectacles in your chennai office, i will come and collect, but they do so, and also i came to their office 2times they said you will come tomorrow morning and collect, they won't give proper response, i came every time by asking spectacles are there in office or not, they said yes it is there, today heavy rain in chennai i came to collect the spectacles they said bus is in parking area, you go and collect your spectacles, it is distance from their office appx.2kms. From this time onwards i won't prefer redbus app for bookings, and i also tell to my friends this issue, they also realised.

I have booked a msrtc bus ticket through rebus for 8th of november 2018 from pune to barshi. Bus should come to the boarding point on 8.35am but we have waited for 1 and half hour on the boarding point but the bus wasn't come and there is no notification call received from the transport. So we have boarded our private transport by paying 500 for each person and went to the barshi. When i complained they told me to meet swargate bus stand. So i went to swargate but they are telling me go here and there and provided one contact number to me which is not working. So this is really frustrating for me. I want you to consider my complaint try to resolve it on priority. I am really frustrated the way redbus and msrtc service.

We supposed to travel from mysore to ooty at 12:30 pm. We called the driver at 12:40 pm, he told that we are 80 km away from your boarding point, so you have to wait for 2 hours more. That means the bus was 2 hours 10 minutes late. Then we tried to cancel the booking but it was not possible as the cancellation was not possible after boarding time. Moreover we called customer care who assured us of 100% refund. Inspite of all these flaws, we got the message of "hopefully enjoyed journey" on whatsapp. It simply means the customer care executive had not registered our complaint. We request you to refund our 100% amount as the fault was from your end otherwise we will be heading towards legal department.

This is the email i have forwarded at their registered email id but still i didnot get any response

Hi,
Recently Booked a ticket (TMCX[protected] which cost me 1050 RS then I recsheduled a ticket which has cost 905 RS but resheduled me difference amount

While booking I have 75 RS wallet amount which is also they should return
75 + 145 = 220 RS should be added to my wallet or my account.

Thanks and regards
Abhishek

I booked a ac sleeper bus in kalpana travels kanpur through red bus from delhi to kanpur for 5th november 2018 at 10:35 pm from mob no [protected] with name sudeeksha mishra whose booking id is s1811040033154396066372 and paid rs. 1784. But, as the bus driver made an accident and the bus got seized all the sleeper passengers got adjusted to a seater bus whose cost was just 800 rs (As the conductor was charging on the spot booking passengers 800 in cash next to me) and the bus departed one hour late at 11:30 pm. We were promised that the balance amount will be repaid but when i lodged a complaint at redbus for the balance refund they are denying saying the bus operator has denied refunding amount as they already made an adjustment to seater. This is a cheating wit the customers as neither redbus not the bus operator is accepting their faults.

I booked my bus ticket by redbus on 10 november 2018 (Ticket number (Tin): tmc[protected] from kanpur to indore for dated 11 november 2018 that tckt amount was 3810/- rs. And cancelled it on 10 november 2018.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

I am pasting the mail which i got from redbus after cancellation.

I tried to book a ticket from Kolkata to siliguri on 12/10/18 through Red Bus on Loknath travels. During the booking process I paid price for tickets but ticket didn't got generated. The transaction is done through BHIM app using UPI. I talked to Red bus Customer Care and they asked for RRN number to refund the amount. I provided the RRN number but still I did not got my refund.

Tmcd69799104.
I had booked ticket from tenkasi to bangalore on 7 the december 2018 in the name of mr. Murugaiah.
Due to done reason, couldn't able to travel on the same day. To be cancelled the ticket, but the message is showing that cannot be cancelled.
I contacted bus operators and red bus also, not supported to refund.
This is the worst xperience i ever get from redbus.

Pls take the actions to refund the amount.

Hi,

I was traveling from kanpur to delhi in shatabdi travels bus on 1 december 2018, i boarded the bus around 7:30 pm my seat number was s9 which was non-window seat as per red bus chart (But in bus s9 was window seat and s10 was non-window seat) in mid way another took the bus and he was claiming non-windows seat which was s10 booked on his name and bus staff member came and listening to the matter and he misbehaved thrown my laptop bag which got banged with window glass, there was no space to get down from the seat as well as there few passengers traveling without ticket and they were sleeping over the floor of the bus. I have photographs as proof

It was very very bad experience with red bus

Regards,
Jatin dembla

Me and my pregnant wife book ticket thorough red bus app from my sister in laws phone, as per online i have booked 1 and 2 seat (Lower birth behind driver side) even i got the msg from them stating that seat confirmed and booked amount 1336 rs from boriwali to pune. When i reached at departure point i received call for pick your bus from national park instead of gokul hotel. So i paid bare 2 different fare for rickshaw that is 60 +70. When i ask them reason they said they have already there but me and my was not there, this 1 falls statement made by bus person. Because i am available there from 10.12 pm.

2 nd worst instances in same bus in washi the same guy come to me and said sir this is not your seat and it is booked by other person. And ask me to go back because your ticket number is c4 and d4, then i ask her to call and confirm by office guy, they provided manually created page.

I have change the seat because of my wife she don't want to argument in the bus because of her health issue.

This is bull sheet third grade services provided by redbus and krsna travels bus no ka 01 ah 3884.

My name is not ravi shankar but i am constantly being called that instead of my correct name, which is shankar s. Plus, despite writing to the national consumer forum of the indian government, i have been receiving some ravi shankar's bus tickets but at my email address. How would the redbus brand managers feel if i call them redbug or by someone else's name but sent to their email address? I have even been lied to by redbus that they have deleted the redbus.in account that is under the name of some ravi shankar. Moreover, they constantly harass me despite my having informed india google support about redbus's attempts to steal my email address. I want serious action taken against redvus.in.

I have booked ticket from mumbai (Boarding point: kalamboli mcdonald) to mahabaleshwar for 11th dec 2018. I booked this ticket on 29hnov 2018. I made payment through phonepe. Money is deucted from bank account using phonepe. Also phonepe confrims the same in app. But redbus gives error saying no payment done and hence ticket can not be booked. Please have a look at the attached screenshots. Lodging complain here as customer support team could not solved my issue even after more than 50 hours. Need to be resolved on priority.

I booked 2 bus tickets by redbus on nov 13 (Ticket no: tmc[protected] from banglore to pathanapuram dated december 23 of tickets charge total rs - 3030 & i cancelled it on nov 22. Then they forwarded one mail on my email with cancelled tickets (Reference id no: [protected]) but the cancelled amount was not credited to my account. They showing the status that they will refund the amount with in 7 banking working days. So please refund my amount immediately

I have booked ticket to travel from Bangalore to Coimbatore. The amount has been deducted from my account no booking has been made.
BUS :SRS Travels, 22:30, Amount 499, Date : 28/11/2018.

Request you to kindly make refund as no booking has been made

My register mobile number is [protected]

I called and discussed with your help-desk. They confirmed that the amount has been deducted and booking is not made. Also she agreed that the amount will be reversed within 24 hours from the complaint date (28/11/2018).

Request you to kindly look into the matter.