Red Bus Complaints & Reviews

Address: Kolkata, West Bengal, 700027

Website: redbus.com

I have booked a ticket in redbus app from siliguri to kolkata on oct 22nd, amount deducted but ticket not confirmed, didn't get refund. Its already 2 weeks, no response from customer care team. Customer care service is worst in redbus. I called customer care number, there is no option to speak with customer care person. Everything is ready made, they are asking phone number, ticket number and all. When i entered ticket number system is saying its wrong. Totally pissed off with the redbus cc team.

Dec 11, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Red Bus Customer Care's response Dear Harish,

Greetings from redBus !

We regret the poor experience. In order to look into your complaint we request you to share your concern in detail with us at [protected]@redbus.in. Kindly share your complaint along with email id or contact number used for booking tickets.

We will work on your complaint post receiving the requested details.

Awaiting for your response.

Regards,
Team redBus

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J

Jyotsna Kri

from Alwaye, Kerala

Nov 5, 2018

Hello

Unfortunately I tried to book my ticket on 27/10/18.ticket has not been booked and money get deducted...
My reference number is:- 5824061
Mail I'd:- [protected]@gmail.com
Please help me with details or shall I escalate everywhere??

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T

tarishee kumawat

from Ajmer, Rajasthan

Nov 6, 2018

I booked my tickets from haipur to Udaipur, rajasthan for 4th nov. 2018. My amount has been cut from the account but due to some error my booking hasn’t been done. Please, refund my amount. If has happened many times that i faced such prolems . Improper customer care service and invali contact number.

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S

Sai ganesh Dokala

from Pune, Maharashtra

Nov 6, 2018

On 20th october, i tried to book tickets from hyderbad to visakha patnam, the money debited from my credit card and tickets didnt booked, and i got refund in wallet, how can you do that into wallet...its a huge amount...4872rs, you guys shown me hell that day,

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Hi, i booked ticket one ticket from maski to bangalore (Travel 03 november 2018) in kukkeshree travels non ac sleeper bus via tez app... Ticket cost was rs 650 while booking, i got message saying that money is debited from account, but ticket not generated... While payment ongoing, i got popup saying that error occurred, money is gone from the account... On checking tez, i see that money is paid to redbus and payment was successful... Could you please help me?
Email id: manju. [protected]@gmail.com
Mobile: [protected]
Upi transaction id:[protected]
Redbus booking id:[protected]

Dec 11, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Red Bus Customer Care's response Dear Manjunath,

Greetings from redBus !

Transaction id:[protected]

We truly regret the inconvenience caused. Kindly accept our sincere apologies for the hassle. On checking we see that transaction had failed and ticket was not generated. However the payment was credited in our account. Hence we've initiated refund process. Amount will be credited back to payment source in 7 bank working days as per standard banking procedure. Kindly wait for 7 bank working days from 12th November 2018.

Regards,
Team redBus

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M

Manjunath Kodihal

from Belgaum, Karnataka

Nov 3, 2018

Attached screenshot of amount debited for reference.

ticket booked via google tez app in redbus app. payment is successful but ticket not booked. - Comment #3260630 - Image #0

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M

Mittapalli Niveditha

from Bengaluru, Karnataka

Nov 5, 2018

Hello,

I Have cancelled my bus tickets and the refunded money is added to my wallet.
Kindly transfer that wallet amount to my bank account.

Thank You,
Niveditha Mittapalli

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Today (02/11/2018) i tried to book ticket to travel from coimbatore to bangalore on (04/11/2018). I used google pay for transaction, due to an issue i couldn't complete the payment so i switched to debit card payment and booked my ticket. But money has been credited to red bus account twice from google pay and my debit card. So kindly check your account and refund my amount (1260 rs) asap.

Thank you.

Dec 3, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus.in!

We sincerely apologize for the inconvenience caused. We request you to share your registered e-mail id along with the date of transaction to us on [protected]@redbus.in and we shall look into this on top priority.

We request your co-operation.

Regards,
Team redBus.

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Address: 560001

Website: Redbus app

With reference to the subject matter i had done ticket booking through red bus upi 2 times my account got debited ticket was not issued. It is a approved transactions amount was successfully credited to red bus axis bank a/c our bank was confirmed it is approved transaction. Details of the transaction and statement i have send through mail on 14.09.18

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Address: 560037

Website: redbus.in

This is with the ticket reference number tmbu78609400 booked from bangalore to chennai, bus got breakdown at krishnagiri there was no alternative bus we had stranded on the hole night in highway with mosquito and cold, after having conversation with redbus support team they are giving only 50% of the booking amount, although i had lost my connecting train through this wonderful bus operator seabird.

Worst support to customers, it's very unfair and unjustice to the customer there is no compensation to customers then why do we need to book from redbus?

Dec 12, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Red Bus Customer Care's response Dear Praveen,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket number TMBU78609400.

I understand that the bus broke down and the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

In hopes of compensating for the inconvenience caused to you, we are refunding your ticket amount partially.

The refund for your ticket has been initiated from our end on 2nd November 2018. Basis the policy of your bank, the amount should reflect in your account within 7 business days.

The refund will be in the name of IBIBO Group Pvt. Ltd.

PO Number:[protected]
Refunded Amount: Rs.368/-

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

With thanks,
Team redBus

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H

hiteshposhia

from Bengaluru, Karnataka

Nov 2, 2018

I booked ticket for 6th November 11 AM,
i tried cancelling this ticket TMBR90398044, immediately after 5 minutes, but could not cancel, redbus asked me to contact travel office mahasagar,
mahasagar travel person asked me to contact rebus, again i called redbus, then they said ticket can not be cancelled.

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N

nilkamai65

from Agartala, Tripura

Nov 2, 2018

Not getting refund money, i had booked 3 nos tickets from bhopal to sagar

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nilkamai65's reply, Oct 28, 2018

i had booked 3 nos tickets from bhopal to sagar at 9th oct tickets are not con firmed but money are allready has gone from my sbi a/c, but money is not diposit of my a/c till now.

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Address: 500081

Website: www.redbus.in

I tried booking a ticket twice on 19 october from my sbi online banking. The amounts were 707 and 722. I had two failed transactions due to system error at your end (Because my transactions with other website went through) i have received a refund of 707 into my bank account but the other transaction for 722 was comfortably added to your wallet without my consent. My question to you is, how could you add the money to your wallet so comfortably without my consent. Now i am not interested even remotely to use your services and thus would want to get my money back into my account. What if that was the only money someone had saved for something else?

I think it is unlawful to add money from a failed transaction to your wallet as technically you have not sold me any product that i had returned. There was no sale done.

Transaction date 19 october 2018
Transaction ref [protected]igaepfnaz6

Dec 4, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us.

The wallet amount transfer has been initiated from our end on 02nd November 2018. Basis the policy of the bank you use, the amount should reflect in your account within 7 business days.Refunded Amount: Rs.722/-

I hope this response was satisfactory.For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Thank you for choosing redBus.

Have a great day!

With thanks,
Team redBus

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Dear redbus team
Ref:ticket no: tmbu20156921
I booked lakshmi travel bus to reach kanchipuram as boarding point from hosur. Date &time 1th nov [protected]@11.45 p. M

Bus has reached boarding point very late around 1.00a. M 2nd nov208 and no prior information and poor commitment.
Traveler was djt instead oh lakshmi i don't know why

No body responsible for this either redbus nor lakshmi travel.
Really i felt very bad i will never book tickets from red bus and never deal with lakshmi travel

At least take care of other customer

Regards s. Kumar

Dec 3, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Red Bus Customer Care's response Dear Kumar,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the issue faced with your ticket no. TMBU20156921 for your journey from Hosur to Kanchipuram on 1st November 2018. I’m Daniel and I have been working on your case.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry.

Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

With thanks,
Team redBus

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Address: 313001

Want to cancel my ticket no. Tmbv65339135 tried hundreds of time online and through customer support also, but all in vain. Actually, i wanted to book the ticket for 06/11/2018, somehow wrongfully booked ticket for 01/11/2018. I want to cancel it but unable to do so, i have tried every possible way out. Please cancel my ticket. Customer care support is not picking up the call

Dec 25, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus !

Ticket id: TMBV65339135

We regret the inconvenience. However, we found that the ticket was booked correctly as per the request received from you and no error occurred. We would also like to inform you that as per operator's cancellation policy, cancellation window had expired. Hence ticket was not canceled. We request you to refer E-ticket for more clarification on ticket cancellation policy.

Thanks,
Team redBus

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Address: 628002

Website: google chrome

Please resolve the issue and refund my money at the earliest.

Date of transaction: 30.10.2018 time: 17.32 pm
Chennai to coimbatore bus 2 seat (Not booked)
Transaction id of sbi netbanking [protected]igaerafhf3

I was told by sbi to contact redbus regarding the issue. I contacted them and they told me to contact sbi for refund. Please let me know the refund status

Mobile no. [protected]

Mail id: [protected]@gmail.com

Dec 25, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Red Bus Customer Care's response Dear Rajan,

Greetings from redBus !!

We regret the inconvenience caused. On checking we see that ticket was not booked but amount was received at our end. Hence we have initiated the refund process today. Rs 1330 will be credited back to source account in 7 bank working days as per standard banking procedure.

Thanks,
Team redBus

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Hi. Am using redbus to book bus tickets. I once cancelled my ticket thinking that i can transfer my refbus fund to my bank account. But now i am unable to do that. Kindly take an initiative to transfer the money to my bank account. It would be so helpful if done. Thank you.

Ticket details.
Redbus mticket
Route: chennai to coimbatore
Ticket no: tmbu25870632
Passenger: kannan (18, male)
Pnr: b35kq27r

Kindly take some initiative please.

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Address: Pune, Maharashtra, 411021

Website: Red bus app

On 14th oct I booked 2 tickets from Mumbai to Pune through Redbus and made the Rs. 1080 payment through paytm upi but I didn't receive anything related to my booking. The amount debited from my a/c but my booking showed me as failed transaction. I have been reaching out to paytm as well as redbus. I have to tell the same details to red bus again and again and they tell me to wait for 2days, 7 days. They don't even response to mail or complaints. Made me wait for a call back. But they're not taking any action. This is really urgent. Pleasehelp me to get my refund immediately.

Dec 21, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Nov 10, 2018

Updated by purvi29 No action has been taken

Verified Support

Nov 20, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus !!!

We regret the inconvenience caused. Kindly share your concern in detail with us at [protected]@redbus.in along with the email id / contact number used for booking tickets. We will look into it.

Thanks,
Team redBus

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Address: 560100

I have booked a bus ticket in redbus.com site for a travel from coimbatore to trivandrum on 22 sept 2018, pnr number:k6283747, trip code: 1900cbetvm, date of journey: 28 sept 2018. Paid rs. 743. But the trip has been cancelled by service provider (Kerala road transport corporation) and the same has been intimated to redbus and raised request for refund, red id: 5716852. Even after one-month completion, they are yet to make any refund or communication on my request. Requesting your esteemed assistance to get refund.

Dec 1, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 31, 2018

Red Bus Customer Care's response Dear Aneesh,

Greetings from redBus!

This email is regarding your query about the refund status of the ticket TMAK83091917.

We apologize for the inconvenience caused, we've escalated your issue to the relevant stakeholders and would get back with an update at the earliest.

We appreciate your patience and understanding.

Thank you for choosing redBus.

Best Regards,
Team redBus

Nov 07, 2018

Updated by Aneesh275 Hi Team. I am yet to receive any resolution for the above concern. This is so poor customer service.

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Address: Bangalore, Karnataka, 562129

Website: Paytm

I've booked a ticket of Kallada Travels through Paytm on 17th October 2018, from Coimbatore - Bangalore. The bus got cancelled due to some breakdown and still I've not received the refund. When I raised a complaint to Kallada Travels, they have told to contact Red Bus regarding the refund. Kindly help me in getting the refund, details mentioned below. Please do the needful.

KALLADA TRAVELS
Name: Renga Priya N
Date Of Travel: 17.10.2018
Coimbatore To Bangalore
PNR No: 385898
Seat No: D1

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Address: SW181JH

Website: www.thestonehengetour.info

Good morning,
We are unhappy of the way the all inclusive ticket (X2) has been sold to us as we were unable to complete the full journey including the old sarum.
We bought the ticket around 1.30pm, the bus arrived at 2.30pm in salisbury. The last departure from stonehenge to salisbury was at 3.30. It make us impossible to see the old sarum.
I would like us to have a gesture as i think we shall have been informed that the other part of the visit could have been impossible with this short time.
We shouldn't have buy the full journey and be advice about it.
Please let me know if you need any further information,.
Kind regards,

Nov 9, 2018

Complaint marked as Resolved

They didn’t replied !

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

Sorry for the inconvenience caused. We request you to share the redBus.in ticket ID with us and we'll look into it.

Thank you for contacting us.
Team redBus.

Nov 02, 2018

Updated by sylviersat Thank you for the follow up.
I do not have the ticket id, but the tickets were bought with my debit and I can show you this evidence. Can I please have an email address so we can continue this correspondence in private?

Nov 09, 2018

Updated by sylviersat Please update us

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M

Monika Ganesh

from Bengaluru, Karnataka

Oct 30, 2018

I booked ticket from Bangalore to Coimbatore ( Parveen travels -2:15 pm) on 26th October, 2018. Due to personal issues I had to cancel the ticket.
Now after cancelling the ticket I am unable to check the refund status and its been 4 days.

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A

Amele Cara

from Fatehpur, Uttar Pradesh

Oct 31, 2018

Dear Sir, Actually today i booked a ticket kanpur to Delhi (ticket no-TMBH[protected] but because of some issue I cancelled that booking, So please tell me how much refund process take time & will be refunded or not😐

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S

sylviersat

Nov 2, 2018

Thank you for the follow up.
I do not have the ticket id, but the tickets were bought with my debit and I can show you this evidence. Can I please have an email address so we can continue this correspondence in private?

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sylviersat's [Complaint's author] reply, Nov 9, 2018

@redbus - please update us

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Address: Banaskantha, Gujarat, 385310

I ticket book to palanpur to dahod
Dated[protected] and the bus not arrivel to service start point and i am not journy to the bus and cancel my ticket and money transfer to my bank account

The bus not aarivel to start point and i not journy to this bus

Iske shath diye attachment me sabhi booking ki detail dais he

Please see the attachment

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F

fahadgafoor

from Nadapuram, Kerala

Oct 30, 2018

I booked bus ticket 430.But ticket gets failed.Money credited to wallet. I recharge 199.Remaining amount I want to refund to my Paytm or Tez

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Address: Ahmedabad, Gujarat

Website: www.redbus.in

Redbus is cheater company.
I booked ticket for 6th november 2018, 11 am,
I wanted to book for same date but at night time.
Tmbr90398044
I asked to redbus and travel agency to reschedule travel time or cancel ticket, but they refused.
My redbus reference number; 5788548
Now i have registered complain in national consumer helpline.
Complaint number 983698.
They closed my complain without any communication or resolution.

Redbus is cheater company.

Hitesh poshia
[protected]
[protected]@gmail.com

Jan 13, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Red Bus Customer Care's response Dear Hitesh,

Greetings from redBus !!

Ticket id: TMBR90398044

We regret to inform you that ticket cancellation window had expired at 10:00 A.M on 6th November 2018. Hence ticket was not canceled. We would like to inform you that ticket cancellation policies are from operator's end and it varies from operator to operator. We request your kind understanding in this regard.

Thanks,
Team redBus

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I booked a ticket for 2nd nov and i want to cancel it but redbus is denying to cancel the ticket even though there are no policies mentioning that ticket is non cancellable. On ticket it is written that it can be cancelled before 2nd nov but redbus is denying it.
They have mentioned on the ticket that it can be cancelled but now they are not doing it.

Dec 6, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus! Thank you for writing to us!

In order to resolve your query, we would need further details from you. I would request you to please share your registered email ID, mobile number and booking details so that we can have a check.

Thanks for choosing redBus and have a great day ahead.

Regards,
Team redBus

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A

Abin A M Abin

from Chennai, Tamil Nadu

Oct 30, 2018

I will booked bus ticket on September 6 2018 but bus will cancelled at the last time. Still not refund not credit in my account..
ticket no: TM8S97790373
Pnr no: RBADAA228
Please do the need full, ...

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Address: Visakhapatnam, Andhra Pradesh

I tried to book a ticket from visakhapatnam to tanuku. Moneh has been deducfed feom bank account but ticket was not confirmed. I didnt received the refund status yet. I paid throigh google tez and the details about my payment are
From: paturi sai kiran ([protected]@okaxis)
Issuer bank: idbi bank

To: redbus ([protected]@axisbank)

Google transaction id: cicagkccj9buba
Upi transaction id:[protected]:
Please let me know about my refund status
Thanking you

-your customer

+1 photos

Nov 28, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus! Thank you for writing to us!

In order to resolve your query, we would need further details from you. I would request you to please share your registered email ID and mobile number so that we can have a check.

Thanks for choosing redBus and have a great day ahead.

Regards,
Team redBus

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R

Rahul Pimpare

from Mumbai, Maharashtra

Oct 30, 2018

I did one transaction at 21th august 2018 of rupees 1214.50 due to technical issue transaction was failed but money was deducted.now 2 months are past away still my refund was not credited to my bank.This is worst service ever i seen.

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I have booked the ticket from lucknow to jaipur on 26 oct 18 in the name of mukna ram seat no 6 in gill travels ticket no is tmbn64612464 and pnr no[protected] through online red bus but after one hour gill travels intimated bus got cancelled and refund will be made. After calling 7 to 8 times to gill travels they informed refund will be made red bus. There is no refund information from red bus or gill travels till date. I want to know the status of my refund.

Dec 23, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2018

Red Bus Customer Care's response Dear Gokul,

Greetings from redBus !!

We regret the poor experience. On checking we see that refund has been processed from our end on October 29th 2017. We hope your received the refund. We promise to serve you better going forward.

Thanks,
Team redBus

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Address: Chennai, Tamil Nadu, 600066

Ticket no: tmb[protected]
Pnr no: uni2394404
Chennai to erode friday, october 12, 2018
Travels name: universal travels
Non a/c seater/sleeper (2+1)
22:30 departure time
3 number of passengers
Boarding point details: koyembaduomnibusstandshopno-70
Total fare : rs. 2445.0

The bus was broke down and there is no arrangement to travel by the transporter. So we are not travel on that day, we discontinued our travel planning. As enquired with the travel owner he informed to refund the amount within one week time through redbus. But since 15 days we are not yet received the refund amount till now.

Kindly do the needful

Dec 21, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus.in!

Ticket ID : TMB[protected]

We sincerely apologize for the inconvenience caused. We would like to inform you that the issue has been escalated to our relevant team and the same may take some time for us to receive an update. Rest assured, we shall keep you posted as soon as possible.

We request your co-operation in this regard.

Regards,
Team redBus.

Verified Support

Nov 20, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from redBus.in!

Ticket ID : TMB[protected]

We regret the inconvenience caused. We have processed the refund of Rs 2445 back to payment source on 30th October 2018. We hope you received the refund. Please be assured, we will work harder and promise to serve you better going forward.

Thanks,
Team redBus

Red Bus Complaints & Reviews

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Red Bus reviews & complaints page 112

amount deducted but ticket not confirmed, didn't get refund

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ticket booked via google tez app in redbus app. payment is successful but ticket not booked.

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money is debited from my account, but ticket is not been booked.

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ticket fare amount debited from my accounts ticket was not issued

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bus breakdown | seabird tours & travels

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adding money to wallet from failed transaction

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change in travel and timings

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unable to cancel ticket just 1 sec after booking

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amount deducted but ticket not booked on redbus

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requesting to transfer my redbus wallet to my bank account

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refund money not yet received

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bus ticket refund

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tour in stonehenge

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ticket cancel karva babat

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not cancelling ticket even if cancelled after 5 minutes of booking and 8 days before journey.

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I am complaining about my transactions money has been cut from my bank account but ticket has not confirmed

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refund status

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refund not received

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