Red Bus Complaints & Reviews

I cancelled my journey ticket in 20th October, which charged around ₹3141.60. Till date I have not received any kind of refund. I am literally trying to contact your customer care number but it's not picking up, the automated voice always says please call from you registered mobile number which I am doing.
Further the issue in help menu is again and again showing the issue is resolved, which is NOT resolved. This is the worst customer service anyone can have.
I am planning to file a Lawsuit Against Red Bus in IT Act 2000 and IT Amendment Act 2008. There's no status of the Refund till yet. I need a response

I forgot my spectacles in tirumala alaghu travels popularly known as"tat" travels bus, i asked their put my spectacles in your chennai office, i will come and collect, but they do so, and also i came to their office 2times they said you will come tomorrow morning and collect, they won't give proper response, i came every time by asking spectacles are there in office or not, they said yes it is there, today heavy rain in chennai i came to collect the spectacles they said bus is in parking area, you go and collect your spectacles, it is distance from their office appx.2kms. From this time onwards i won't prefer redbus app for bookings, and i also tell to my friends this issue, they also realised.

I have booked a msrtc bus ticket through rebus for 8th of november 2018 from pune to barshi. Bus should come to the boarding point on 8.35am but we have waited for 1 and half hour on the boarding point but the bus wasn't come and there is no notification call received from the transport. So we have boarded our private transport by paying 500 for each person and went to the barshi. When i complained they told me to meet swargate bus stand. So i went to swargate but they are telling me go here and there and provided one contact number to me which is not working. So this is really frustrating for me. I want you to consider my complaint try to resolve it on priority. I am really frustrated the way redbus and msrtc service.

We supposed to travel from mysore to ooty at 12:30 pm. We called the driver at 12:40 pm, he told that we are 80 km away from your boarding point, so you have to wait for 2 hours more. That means the bus was 2 hours 10 minutes late. Then we tried to cancel the booking but it was not possible as the cancellation was not possible after boarding time. Moreover we called customer care who assured us of 100% refund. Inspite of all these flaws, we got the message of "hopefully enjoyed journey" on whatsapp. It simply means the customer care executive had not registered our complaint. We request you to refund our 100% amount as the fault was from your end otherwise we will be heading towards legal department.

This is the email i have forwarded at their registered email id but still i didnot get any response

Hi,
Recently Booked a ticket (TMCX[protected] which cost me 1050 RS then I recsheduled a ticket which has cost 905 RS but resheduled me difference amount

While booking I have 75 RS wallet amount which is also they should return
75 + 145 = 220 RS should be added to my wallet or my account.

Thanks and regards
Abhishek

I booked a ac sleeper bus in kalpana travels kanpur through red bus from delhi to kanpur for 5th november 2018 at 10:35 pm from mob no [protected] with name sudeeksha mishra whose booking id is s1811040033154396066372 and paid rs. 1784. But, as the bus driver made an accident and the bus got seized all the sleeper passengers got adjusted to a seater bus whose cost was just 800 rs (As the conductor was charging on the spot booking passengers 800 in cash next to me) and the bus departed one hour late at 11:30 pm. We were promised that the balance amount will be repaid but when i lodged a complaint at redbus for the balance refund they are denying saying the bus operator has denied refunding amount as they already made an adjustment to seater. This is a cheating wit the customers as neither redbus not the bus operator is accepting their faults.

I booked my bus ticket by redbus on 10 november 2018 (Ticket number (Tin): tmc[protected] from kanpur to indore for dated 11 november 2018 that tckt amount was 3810/- rs. And cancelled it on 10 november 2018.

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Looking forward for your cooperation and quick response.

I am pasting the mail which i got from redbus after cancellation.

I tried to book a ticket from Kolkata to siliguri on 12/10/18 through Red Bus on Loknath travels. During the booking process I paid price for tickets but ticket didn't got generated. The transaction is done through BHIM app using UPI. I talked to Red bus Customer Care and they asked for RRN number to refund the amount. I provided the RRN number but still I did not got my refund.

Tmcd69799104.
I had booked ticket from tenkasi to bangalore on 7 the december 2018 in the name of mr. Murugaiah.
Due to done reason, couldn't able to travel on the same day. To be cancelled the ticket, but the message is showing that cannot be cancelled.
I contacted bus operators and red bus also, not supported to refund.
This is the worst xperience i ever get from redbus.

Pls take the actions to refund the amount.

Hi,

I was traveling from kanpur to delhi in shatabdi travels bus on 1 december 2018, i boarded the bus around 7:30 pm my seat number was s9 which was non-window seat as per red bus chart (But in bus s9 was window seat and s10 was non-window seat) in mid way another took the bus and he was claiming non-windows seat which was s10 booked on his name and bus staff member came and listening to the matter and he misbehaved thrown my laptop bag which got banged with window glass, there was no space to get down from the seat as well as there few passengers traveling without ticket and they were sleeping over the floor of the bus. I have photographs as proof

It was very very bad experience with red bus

Regards,
Jatin dembla

Me and my pregnant wife book ticket thorough red bus app from my sister in laws phone, as per online i have booked 1 and 2 seat (Lower birth behind driver side) even i got the msg from them stating that seat confirmed and booked amount 1336 rs from boriwali to pune. When i reached at departure point i received call for pick your bus from national park instead of gokul hotel. So i paid bare 2 different fare for rickshaw that is 60 +70. When i ask them reason they said they have already there but me and my was not there, this 1 falls statement made by bus person. Because i am available there from 10.12 pm.

2 nd worst instances in same bus in washi the same guy come to me and said sir this is not your seat and it is booked by other person. And ask me to go back because your ticket number is c4 and d4, then i ask her to call and confirm by office guy, they provided manually created page.

I have change the seat because of my wife she don't want to argument in the bus because of her health issue.

This is bull sheet third grade services provided by redbus and krsna travels bus no ka 01 ah 3884.

My name is not ravi shankar but i am constantly being called that instead of my correct name, which is shankar s. Plus, despite writing to the national consumer forum of the indian government, i have been receiving some ravi shankar's bus tickets but at my email address. How would the redbus brand managers feel if i call them redbug or by someone else's name but sent to their email address? I have even been lied to by redbus that they have deleted the redbus.in account that is under the name of some ravi shankar. Moreover, they constantly harass me despite my having informed india google support about redbus's attempts to steal my email address. I want serious action taken against redvus.in.

I have booked ticket from mumbai (Boarding point: kalamboli mcdonald) to mahabaleshwar for 11th dec 2018. I booked this ticket on 29hnov 2018. I made payment through phonepe. Money is deucted from bank account using phonepe. Also phonepe confrims the same in app. But redbus gives error saying no payment done and hence ticket can not be booked. Please have a look at the attached screenshots. Lodging complain here as customer support team could not solved my issue even after more than 50 hours. Need to be resolved on priority.

I booked 2 bus tickets by redbus on nov 13 (Ticket no: tmc[protected] from banglore to pathanapuram dated december 23 of tickets charge total rs - 3030 & i cancelled it on nov 22. Then they forwarded one mail on my email with cancelled tickets (Reference id no: [protected]) but the cancelled amount was not credited to my account. They showing the status that they will refund the amount with in 7 banking working days. So please refund my amount immediately

I have booked ticket to travel from Bangalore to Coimbatore. The amount has been deducted from my account no booking has been made.
BUS :SRS Travels, 22:30, Amount 499, Date : 28/11/2018.

Request you to kindly make refund as no booking has been made

My register mobile number is [protected]

I called and discussed with your help-desk. They confirmed that the amount has been deducted and booking is not made. Also she agreed that the amount will be reversed within 24 hours from the complaint date (28/11/2018).

Request you to kindly look into the matter.

I travelled from surat to pune and back on 14 nov and 21 nov 2018 and booked ticket online through redbus.

I did not get gst invoice and i require gst invoice. My ticket pnr is as follows
Surat to pune:[protected], 14 nov 18
Pune to surat :[protected] nov 2018

I contacted both operators and redbus still date i did not get gst invoice.

Redbus should be generating gst invoice so that customers do not have to run behind operators after completing journey.

I have done recharge on October 31st 2018. But Unfortunately payment has been failed after that I have received email stating that your refund will be credit in seven business days but till now I didn't get refund amount.

Mobile Number : [protected](Airtel, Andhra Pradesh)

Order id :[protected]Rs/-)

Order id :[protected]Rs/-)

I booked a ticket tho redbus to travel by essar from coimbatore to karaikudi for two tickets (Ticket number tmch27437580 dt 24th nov 2018. But we both were not able to travel. At the same time we could not able to get our money for refund the amount.

We approached red bus / essar travel office but no body is listening to our grievances and finally i lost the total my entire amount of rs.770/-

I felt very bad about the redbus service and essar travel service also worst.

My money 770 finally i lost from my pocket. Further booking tho redbus i have to think and it is better dont do the same and i inform to all my friends and relative.

We had requested redbus for a bus hire of 25 seater bus for 24th Nov 2018 from 6:00 Am to 11:00 PM and booking was made 3 days before the travel date. We paid 1020 INR for the bus for booking confirmation in advance.

We got the ticket and confirmation mail on successful booking of bus stating that we have to pay rest of amount to driver as cash and redbus will forward the bus and driver details a day before journey starts.

After getting this email we called the redbus helpline and inform them from my end that we have booked the bus and please take care ahead of the services you have purposed but Unfortunately redbus doesn't take the responsibility and ownership of providing the worth-it services is what we come to know with the incident that happened with us.

10 hours before the journey starts they were not ready to provide the details of driver. we called several times and we didn't get the driver and bus details.

we contacted the number which was given on ticket, we called them and the travel agent said they didn't get any information on our booking.

we cross checked with redbus and tell them that your bus operator is not aware of out booking. is it? They said booking details had been forwarded to the bus operator. we also asked for an email confirmation with bus and driver details.

we contacted them many times and they said they will forward but we didn't get any information from them until 9:00 PM.

At last contacting the number given on ticket, Operators said they are not aware of our booking please check with redbus.

Irresponsibility of redbus puts us into a very bad situation. redbus was not at all ready to provide any alternate option. At the last we spoke to the manger of redbus where he said " he doesn't care about it " now and said this information was not been given to him. Was it our responsiblity of passing this information to every employee of redbus that we have requested for the bus? Sorry it wasn't. This unprofessional-ism of redbus directly indicate that they are very irresponsible as well and should stop making the false promises. They say don't promise what you can't fulfill.

Very worst Service and incapability of keeping the Promises.
Declined to provide the Services at the last moment.
Manager himself was lack of Professionalism and also irresponsible.
Staffs/Employees not responding to the calls and doesn't care of the customer's situation.

Now redbus should refund the total amount we had to pay to the New Bus hire. which cost us more because redbus refuse to provide what they had promised.

I had to book tickets for 1nov 2018. When they cancelled my booking twice.
I was charged from my bank account and it was not a transaction issue in which case it's the bank's responsibility and one definitely receives the amount within the given period.

I was told the refund will be given within 7days.
However they kept the issue open, and even on writing multiple enquiries no reply was given.
They just simply kept giving automated replies.

On 25th of november the issue is closed initiating the refund, also giving replies but not answering what took so long.

I suspect a clear fraud where they simple make such mistakes with unsuspecting customers. Do not initiate refund, invest my money and return after 25days. If this is not a complete company involvement atleast some one at the company is taking advantage.

As mentioned the complaint is public i can provide whatever proof required via private methods which do not also reveal my personal details.