Redbus — too much delay in bus timings and not providing the refund for the inconvenience

I travelled in Sri Krishna Tour and Travels bus on 9th June, 2019 and faced the below severe issues with my travel:
1. Bus was supposed to come to Shivamogga Bus stop by 11:20 pm but it came at 12:10 am (midnight)
2. None of the bus agents informed me about delay in Bus (there was no GPS tracking facility as well) and hence i ended up waiting for 50 mins for the bus in bus stand that too between 11:20 pm and 12:10 am which is a serious security issue to wait at the bus stand during late night especially if there was a women traveller.
3. When I contacted Bus staff, they were not responding properly and were not confirming on what time exactly the bus will arrive
4. When I contacted REDBUS customer care support, they were not ready to pay me the refund as I was ready to cancel my trip due to long waiting for the Bus
5. I also reported the complaint for Redbus customer service which is of no use !

Please note that I booked Krishna bus just because of my trust on REDBUS that REDBUS will provide only good bus services but this is the first time I faced issues like this and also its a serious security issue for a women traveller. Hence I need the below actions that REDBUS must and should take to resolve my complaint:
1. Remove the bus - Sri Krishna Travels from REDBUS who failed to provide me the good service as well as they caused lot of delay i.e. it arrived at 12:10 am to Shivamogga bus stop (Scheduled arrival time - 11:20 pm), started 1 hour 10 mins late (scheduled departure - 11:30 pm, actual departed time - 12:40 am) and reached 2 hours late to Bangalore (i.e. reached by 7:30 am) !
2. Provide me full refund of Rs.700 for causing lot of inconvenience to me and for wasting my valuable time !
3. Take necessary actions like informing the customers if the bus gets delayed from bus staff so that it helps the customers not to waste the time in waiting at midnight !!!