[Resolved] Redbus — Tour Bus Operator Changed in Last Moment

Umeshbora

Address:

www.redbus.in

My Ticket no is TQ2Q82641580. I have booked ticket from Delhi to Manali for 24-Jan in Yellow Pedals Bus operator. Fare was Rs 2342.9 For 2 Passengers which includes GST and Travel Insurance. We also received sms from Yellow pedals operator in which Bus details and Timing are mentioned.But at the last moment they changed the Boarding locations and the Bus Operator agency. We booked ticket for yellow padels but travelled in Northern travels buses, whose fare is almost 40% less than yellow pedals.And the bus's seats were not so clean. As the travel insurance was for yellow pedals, If some incident happens with Northern travel buses then who is responsible? and will Insurance company provide claims or not? I want refund my money for such bad facility and mental harassments.

Was this information helpful?

No (0)

Yes (0)

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Related Red Bus reviews

View all 3900 Red Bus Reviews

Comments

Red Bus Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Pramod,

Thank you for reaching out to us regarding your ticket no. TQ2Q82641580. I am your redBuddy Akanksha and I have been working on your case.

I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

During our investigation regarding your complaint, we received information from the bus operator that they will be unable to raise any refund against the booking as the services were availed and the journey was completed.
Also, the operator has taken the feedback for the bus quality.
Please be informed that the operator Yellow Travels is associated with different bus operators and one of them is Northern Travels as well.
We tried reaching you twice on call to inform you that, for this reason, we will not be able to process a refund against your ticket. Your understanding in this matter is appreciated.

Thank you for choosing redBus.
Take Care,
Team redBus.