Red Bus Complaints & Reviews

I was travelling from amritsar to delhi, i booked a sleeper and paid for that successfully.
Then when i call the boarding point for the bus location he told me that he can only give me seat Not the sleeper for which i paid for.
and he also said, if i am not okay with this he will leave me.
It was 10:00PM, Where can i go?
so i taken the seat and had the worst journey ever.

Below are my journey details and this bus timing was changed by bus operator, I request you to cancel my ticket which I already raised in red bus app, kindly return my amount ASAP.
Route: Bikaner to Jodhpur
Ticket No: TQ4M62782183
Passenger: Priyanka (24, FEMALE)
PNR:[protected]
Trip Code: 102937
Travels: Amit Travels

Departure: 04:40 AM Mar 22, 2021
Seat Numbers: 6
redbus Discounted Fare: Rs.410.0

Boarding point: Jain college
Landmark: Jain college
Address: Jain college, bikaner
Boarding point contact: [protected]

Amit Travels Customer Care:
--
You can change the travel date till 22 Mar 2021 02:20:00 AM

We had booked ticket for 19th March 2021 8:55am from Somnath to Dwarka (PNR:G40123934 and Ticket no: TQ4H[protected] from red bus website but upon reaching bus stand we got to know the actual arrival timing of bus was 10:45 am and not 8:55 am.Upon contacting customer care, neither were they aware of the actual bus timings nor were they able to track the bus. Also we didn't receive any message or communication that bus would be arriving 2 hours late.

Since we had other connecting bookings so upon asking customer care for cancellation since it was red bus platform's fault that your platform was showing wrong information the customer care said that bus timings are 8:55am and they can't refund.
This is pure customer harassment as my family(senior citizens) not only had to sit and wait for the bus at bus stop which had no proper facilities but also because of the wrong information given on redbus website but we have suffered financial loss and also lost our planned time.

I booked the ticket from Delhi to Gorakhpur of 19 march 2021, i paid through google pay, it confirmed but the ticket isn't confirmed. and message not received, neither on email or mobile number.

It's been a one month since journey has been done.
And no update is given yet.
After calling daily time is given only.
Raising this dispute to high level.
And needs a compensation for this.

I have booked bus ticket thanjavur to chennai . my mother reached for correct time . but like same time the driver has moved bus my side called more time to driver he wasn't pick call . we were upset because we was waiting 1 hour last support we have make call to support centre . he spoken irresponsible answer . i have attached screen shot one of the proof of our side making call to driver . please refund for my money . hear after i won't be travel to redbus . i am a one of the regular passenger redbus

booking ticket number : TQ4G52645536
Passenger name : Muthamil Selvi
mobile no : [protected] / [protected]
date : 17/03/2021
travel thanjavur to chennai
refund full amount it is mistake to Shri Baghyalakshmi Travels

Dear sir
I booked online for nesari to thane trip on 14 th march 2021 with mahalaxmi travels with seat number 23 but operator booked offline another seat for same seat number and they not allow me in a bus. After complaining they give me a other seat where i totally uncomfortable.
Its a very worst experience for me.
So i want a money as a refund
Hope you understand my problem and support from you.

Sir we have booked the ticket
From banglore - Coimbatore
The actual time I booked was 9.45p.m they say the bus is delayed and it will arrive at 12.00 am
Due to the delay I asked for cancellations
And refund but they refused for that the amount I paid was rs520 they spoke rudely
And they hung
I was trying merely many times for call support in red bus they were not responding

I have booked ticket from redbus. it shown super luxury on website by seeing that i have book my ticket after that i got ultra delux ticket. I felt uncomfortable journey. cheating customers in the name of super luxury and making fun with our health. And going to take very serious action about this and i have all evidence going to file a case in court

I booked ticket from Nellimarla Andhrapradesh to Guntur Andhrapradesh for the mobile no.[protected] for sri padmavathi travells.I paid the payment through Google pay.amount deducted from my account but ticket not generated. Hence kindly verify and issue ticket.

I've been at the boarding point at 720. The bus was delayed by over half hour. Did not wait for more than a minute and left. The bus driver was rude and discourteous. I have made a complaint with redbus. They have told the coach. The company people have agreed it was staff mistake. Yet have not initiated refund. I want my refund of 1680 for services not provided despite following instructions. Case15567446 been registered at redbus. Kindly get me my refund.

I have booking for Nandurbar to Pune dated 12/03/2021 but anyhow I can't travel before that I informed redbus service customer care number talked with Farukh he didn't resolve my problem then I said him want to talk him senior he promised me he arranged a call back within 30 minutes but I didn't received any call from redBus senior staff after that I call again before 2hours bus departure time I talked one more candidate but he also failed to arrange a call to senior then I called next morning 13/03/2021 redBus service customer care number and I talked Ankita and I told her everything and request to her transfer call to her senior then my call transfer Ms. Rutuja Sr Staff of customer service I told her everything after she said sir date of journey has been crossed so now nothing to do according to her words I understood that if my call connect with senior at right time then I'll get refund of that ticket amount. so I request you please look into this priority basis. Ticket No. TQ4A46062435 & PNR[protected]. Laxman Tours and Travels (Nandurbar to Pune) dated 12th March 2021

I have booked 02 nos.bus tickets on the name of B. Radhika (39 y) and B.Arnav Reddy ( 9Y) i.e seat no. L7, L8 from Sri krishna Travels through Redbus Services on 04.03.2021 departing from Vizag to Hyderabad on 06.03.2021.I have made payment of an amount of Rs 2650.00 through SBI Net banking against the purchase of tickets.
The Details of Booked Tickets are as follows:

Ticket no. TQ[protected]
PNR No. TS[protected]GVTL/SKT651787/SKT-109
TRIP CODE : 163
Date of Booking: 04.03.2021

On 06.03.2021 at about 11.57 am i got telephone from sri krishna travels via a phone no.[protected] and informed that the bus service has been cancelled( call record is attached for reference) .I made alternate arrangement and booked APSRTC service (Amaravathi) again through Redbus. I have called the Sri krishna Travels to phone no. [protected] same day and they confirmed the cancellation over the phone( call record is attached ).The next day, i called SKT for refund of ticket amount, they given me a Head office number ( [protected])for further clarification on refund .I called to Head office on above number and they informed me to contact Redbus directly as they said the Redbus do not deposit the ticket amount to SKT for cancelled services
I approached to Redbus through call center and also sent mail to Redbus customer care many times, they said that bus services was not cancelled and you wont get money.I have sent a mail to Redbus grievance cell with all supporting voice records of SKT staff whom i contacted.I did not get any responce from Redbus till today.I strongly claim that, bus service was cancelled on 06.03.2021 i received cancellation call from SKT, that's why i did not travel by SKT.

I booked a ticket on 25/02/2021 but payment debit to my account and ticket was not done due to transaction failure plz arrange a refund to me thank u

Travelled on 28th Feb 2021 from Bangalore to Pune in Anand travels bus booked through Red bus. Actual dropping point was Wakad but dropped off in Swargate which is 26km from Wakad. \This cost me 500INR to travel to my location but redbus gave me refund of 100 Rs as compensation for last minute change in dropping point because of negligence from Bus operator.

I had book 3 tick onward journey ticket for Coimbatore From Bangalore and one return ticket. for 6 people.

One of the passenger could not travel so asked the customer care representative to cancel ticket for that but they said Since the person who was the primary passenger their bus operator does not allow cancellation of primary passenger.

In confusion the customer care representative cancelled the return ticket which I never told him to cancel.

I got cancellation message I asked the representative if he cancelled the ticket he told no he did not cancel the tickets.

He offered Rs200 voucher if I cancel the entire ticket and rebook the tickets for the entire passengers. I denied the offer.

I got suspicious if he had cancelled the return journey ticket he checked again and told he had cancelled the ticket. Upon asking him he told you only asked me to cancel ticket, changing his own claim of not cancelling it earlier.

With this act of his I was furious and he told he will connect to their survisor and she was offering Rs100 compesation for the ticket which mistakenly cancelled by the earlier care representative. I denied the offer I told i want total refund no cancellation fee As I dint cancel the ticket. She told that cannot be done.

She promised that I will be getting a call from redbus to take this matter further but 48 hours are over no one has called me yet.

I have recording of the entire conversation.

Cancelled Ticket Trip ID: TQ3Z92253371
My booking number : [protected]
Email ID: [protected]@gmail.com
Ticket No. : TQ3Z92253371
Journey from : Coimbatore to Bangalore on 12th March 2021
Bus Travel Partner: SRS Travels
PNR no: TS[protected]MHJU/35028874
/Coimbatore-Bangalore Non a/c Slp

I got the message regarding cancellation of my ticket and money has not been refunded.

At Diwali my bus has not come at that time bacause it was Cancelled. So I will cimplaint to any other senior department

I'm nandeesh working as advocate I have booked ticket from Napoklu to Banglore on 5th March 2021 . But on that day bus not operated Im faced so many problems to reach Banglore.
I have complainant against refund but your helpline told bus operated . Srs travell clearly told to me bus not operated by srs.i have all records regarding.please refund my amount as soon as possible.
I'm waiting for ur positive response

I booked my tickets on AC bus on choudary Travels through redbus. But they are not put AC then they are saying not buddy's say any thing about AC but you are asking abo.ut AC. Where you will book ticket ask them about AC. We do not put AC.