Red Bus Complaints & Reviews

Suddently my ticket got cancelled 1 day before my travel and got the refund. I need to register this complaint as it had caused a big loss for me.

Aug 6, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Jan 24, 2021

Verified Support

Hi Ariya,

Greetings from redBus!

We are sorry to hear about your poor experience. Kindly share your concern in detail along with ticket id at [protected]@redbus.in. We promise to improve our services and serve you better going forward.

Awaiting your email.

Thank you,
Team redBus

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Address: 2nd floor, Konterra building, plot 505, Phase III, Gurugram, Haryana 122016

Dear sir/madam,
I My self Narsinh Prajapati.i am book my ticket using Redbus application. So my Boarding time 04:49 AM jan 22, 2021 but bus get early around 04:00 AM and driver call me around 10 minute early so I am miss my buss. As per contact person talk its refund my amount but still amount not refund in my account. so please needful for this.

Ticket Information:
Route: Nadiad to Rajkot (Gujarat)
Ticket No:
TQ2Q88392085
Passenger: Narsinh Prajapati 29, MALE
PNR: ZB[protected]
Travels:
zingbus
Departure: 04:49 AM Jan 22, 2021
Seat Numbers:
33
Total fare paid: Rs.415.0
Boarding point: Nadiad Expressway
Landmark: N/AAddress:
Nadiad Expressway
Boarding point contact: N/A
zingbus Customer Care:
[protected]

Thanks,
Narsinh

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2021

Red Bus Customer Care's response Hi Narsinh,

Greetings from the redBus!

We are sorry to hear about the poor experience and truly regret the inconvenience caused. We have escalated your complaint to the relevant team. We will keep you posted with updates. Kindly bear with us.

Thank you,
Team redBus

Verified Support

Feb 06, 2021

Red Bus Customer Care's response Hi Narsinh,

Greetings from redBus!

We regret the inconvenience caused.

The full refund has been initiated from our end on 28th January 2021, and this will reflect in your source account within 5 to 7 business days from the date of refund initiation.

Thank you for reaching out to us.

Team redBus!

Note: "redBus or its representative will never ask for - OTP, CVV or PIN for any reason. Please do not share such details either via call/SMS/email"

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I booked a bus thru redbus...bcoz of irresponsible behaviour of bus staff, one of the windows glass got broken and all fell.on me...not only I could have lost my eyes and but it could have destroyed my face too...but the buss staff is so causal like nothing happened..they don't have any first aid assistance..they were not ready to change my seat...after lot of begging, they finally let me change my seat..red bus customercare is also vry casual about the same..she said she is transferring chat to supervisor but instead ended the chat..I m really disappointed

Aug 8, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2021

Red Bus Customer Care's response Hi Ankit,

Greetings from redBus!

We are sorry to hear about your poor experience. Kindly share your concern in detail along with ticket id at [protected]@redbus.in. We promise to improve our services and serve you better going forward.

Thank you,
Team redBus

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Address: Bangalore

I am travelling from bangaloru to mundargi on 22nd of jan 2021, by Sugama travels bus no- KA51AC6412, & i am given a seat combined with an unknown pessenger, The pessenger is coughing might be possible he has ccvid19 symptoms, where government is instructing to follow social distancing I am given a sharing sleeper seat.I want its solution right now otherwise I am going to raise this issue to government.Who will be responsible if anything happens to me?

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jan 23, 2021

Verified Support

Hi,

Greetings from redBus!

We are sorry to hear about your poor experience. Kindly share your concern in detail along with ticket id at [protected]@redbus.in . We promise to improve our services and serve you better going forward.

Thank you,
Team redBus

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Address: Delhi

I have booked my tickets in R.S yadav Travels from Delhi to Amritsar of Friday, 22 Jan. The bus has to be at 9;35 pm at kashmeri gate then they change there location and departure time was delayed to 10pm . The bus was 35 min lates the bus didnt departed toll 10;35-10:40 .. and the services to be provided was not provided like tv in our compartment

Aug 7, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2021

Red Bus Customer Care's response Hi Kshitej,

Greetings from redBus!

We are sorry to hear about your poor experience. Kindly share your concern in detail along with ticket id at [protected]@redbus.in. We promise to improve our services and serve you better going forward.

Awaiting your email.

Thank you,
Team redBus

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I tried booking my bus tickets in red bus through gpay, transaction status was showing as 'In process' and i closed the window. since i did not get ticket confirmation details, i booked again using my debit card and amount got deducted twice, once from my debit card transaction and another through gpay but ticket got confirmed only once. In gpay transaction details, amount got credited in red bus account but my ticket details are not shown so that i can cancel them. I tried contacting red bus customer care but they did not responded properly. I booked tickets on Jan 21- 2021.

Aug 5, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2021

Red Bus Customer Care's response Hi Shafia,

Greetings from redBus!

We understand that this transaction failure would have caused an inconvenience to you, and we are truly sorry. Your refund has been initiated from our end on 23rd January 2021 to the mode of payment used by you for this transaction. Basis the policy of your bank, the amount should reflect in your account within 5 to 7 business days. Kindly wait for the refund credit as per the timeline shared.

Thank you,
Team redBus

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Vivek travels KA 15 9174 bus Sagar to banglore on[protected] Seat no 8L & 9L passenger bus not picked .
So we want Refund of 1600 Rs for 2 seats.
If refund is not done means we will go to consumer court.

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A

Amshaka B L

from Bengaluru, Karnataka

Jan 19, 2021

Refund amount 1600 rs do for phone pay number [protected]

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Amshaka B L

from Bengaluru, Karnataka

Jan 20, 2021

Give me a refund amount rs 1600

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A

Amshaka B L

from Bengaluru, Karnataka

Jan 27, 2021

Don't trust redbus.
They will deduct amount and still ticket will not confirmed.
And in redbud we book bus after that bus will not pick us.
So don't trust redbus.
I lost 1600 rs from redbus.
Still now they didn't refund it.

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Address: [email protected]

Vivek travels KA 15 9174 bus Sagar to banglore on[protected] Seat no 8L & 9L passenger bus not picked .
So we want Refund of 1600 Rs for 2 seats.
If refund is not done means we will go to consumer court.

Jan 19, 2021

Complaint marked as Resolved

Vivek travels bus driver and conduter not picked. I was near to bus only but they called and told we are going. I told we will come in 5 minutes. But they didn't pick us. Bus no KA 15 9174 Vivek travels sagar to banglore 17/01/2021. Seat no 8L & 9L cost rs 1600. I want refund from Red bus.

Red Bus customer support has been notified about the posted complaint.

Jan 18, 2021

Updated by Amshaka B L Paid 1600 rs from phone pay.
I want refund because bus not picked us.

Jan 18, 2021

Updated by Amshaka B L Do refund amount to phone pay number [protected]

Jan 19, 2021

Updated by Amshaka B L Complaint not resolved

Jan 19, 2021

Updated by Amshaka B L My miss I clicked resolved.
But it is not resolved.

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Amshaka B L

from Bengaluru, Karnataka

Jan 22, 2021

Till today refund is not done.

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A

Amshaka B L

from Bengaluru, Karnataka

Jan 22, 2021

Till today refund is not done.

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A

Amshaka B L

from Bengaluru, Karnataka

Jan 27, 2021

Don't trust redbus.
They will deduct amount and still ticket will not confirmed.
And in redbud we book bus after that bus will not pick us.
So don't trust redbus.
I lost 1600 rs from redbus.
Still now they didn't refund it.

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As per conversation with travel agent the is cancel on tomorrow, they are saying that we are arranging alternate bus but it is non a/c bus. Actually I book for a/c bus but they are arranging non a/c bus. How it is reasonable, so I am asking one question if you arrange alternate bus with same conditions it's ok for me otherwise you cancel my ticket or arrange alternate a/c for me.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jan 19, 2021

Verified Support

Hi Venkatesh,

Greetings from redBus!

Thank you for reaching out to us with your query for the ticket ID: TQ2J56354175.

Trust our team has got in touch with you and resolved your concern.
For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jan 19, 2021

Verified Support

Hi Venkatesh,

Greetings from redBus!

Thank you for reaching out to us with your query for the ticket ID: TQ2J56354175.

Trust our team has got in touch with you and resolved your concern.
For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: Goldwins Avinashi Road Coimbatore

I am traveling from Kovilaptti to Coimbatore on 13th January-2021 . I have a taken an online ticket from Amazon ( Redbus) Ticket ID: 262NZSBU & PNR: 262NZSBU the bus I have taken belongs to Geetha’s Tours and Travels.I am 70 years old, Bus Depature Time 02.pm, I am waiting in Boarding Point at 12.30pm onwards I informed to Geetha bus Managar ( [protected]) He replied wait for same point driver will pick up at 2.pm onwards. I am waiting upto 3.00pmHe is not picked at the boarding Point. Again I call the Manager he told the Driver forgot the pickup point so you will take another bus and use very horrible words also. Already rain also came easily he told take another bus what can I do …? Very worst Service. Again I took Bus I reached at Coimbatore at11.0pm only. Geetha’s Tours and Travels – Coimbatore very very worst customer service. Please take necessary action immediately

Aug 9, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Feb 03, 2021

Red Bus Customer Care's response Hi Aravind,

Greetings from redBus!

As discussed on the call, we sincerely apologize for this inconvenience caused. We will share feedback with the bus operator to ensure such types of incidents are avoided in the future.

We will strive to serve you better in the future.

Thank you,

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I have waited from 5:50 AM to 7 AM in bus stop, still Bus not arrived till 7 AM . Also contacted Bus driver many times, he didn't picked up. Contacted customer service of redbus, and they also contacted bus driver but no use . he has not picked any calls. Request you to refund my full amount 550 rupees.
Ticket screenshot is attached.

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jan 16, 2021

Verified Support

Hi,

Greetings from the redBus!

We are sorry to hear about the inconvenience caused. Kindly contact us at [protected]@redbus.in and share the ticket ID to assist you further. We are unable to find any attachment here. Awaiting your email.

Thank you,
Team redBus

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I booked a ticket from red bus whose ticket number was TQ[protected] jounery date was 11 jan 2021. But due to some reason i cancelled the ticket on 9 jan 2021. Still then i have not refunded by red bus, please help me this regards, for reference i am attaching the ticket cancellation screen shot,...

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I have paid twice for bus booking from the app phonepay for redbus.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jan 9, 2021

Verified Support

Hi Prasenjit,

Greetings from redBus!

We apologize for the inconvenience caused. We request you to revert with the registered email ID/ mobile number so that we can fetch the details.

Thank you for contacting redBus.

with regards,
Team redBus

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Hi sir.
I Booked ticket from coimbatore to sivakasi at jan 05 2020 ticket no TQ[protected] passenger name karthik seat number 15 Firat I made a payment through google for 450 it shows payment processing for so long time next I tried again for 450 it was debited after sometimes earlier payment also debited
transactions with different transaction id. I have request to refund the amount for 1 ticket.

Till now the amount did not credited back to the bank account, request you to kindly do the needful.

Many thanks in advance.

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2021

Red Bus Customer Care's response Hi Ajay,

Greetings from redBus!

We tried to connect with you multiple times on your registered mobile number but the number was switched off. We regret the inconvenience caused due to this double deduction.

This happened due to a rare technical glitch. The refund of Rs 450/- on your ticket with the ticket ID TQ[protected] has been initiated to your original mode of payment from our end on 5th January 2021 and will reflect there within 5- 7 business days.

Thank you,

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: 11/6 karunanithi street pudhur ambathur Chennai 600053

My ticket cancelled by amount not return ticket number TQ[protected]
Return amount status for your amount credited but not credited so send my amount

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Red Bus Customer Care

from Bengaluru, Karnataka

Jan 7, 2021

Verified Support

Hi Ramesh,

Greetings from redBus!

As discussed on the call, we have resolved your concern and have shared an update with you.

Thank you,

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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They are chhor bande very very poor services no refund policy please don't travel form here laxmi holidays they are fake people fake commitments or staff is so so bad very bad behave speicially drivers koi insaniyat nhi en logo me bus ke naam pr thag rhe h bs yh logo ko even they don;t deserve one star chhor log double paise kha lete h or wapas ke naam pr apni khani sunate h 10 bar mail kro 10 bar phone kro fir enko story btao bande ko irritate kr dete h enhe travel agency nahi enhe pagalkhana khol lena chahiye

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Address: Bankura, West bengal

I booked a tikit from bankura to Kolkata karunamoyee. When I am entering the bus, the bus was fully loaded with passengers. Covid guidelines does not follow. The bus provider does not follow the rules..bus is overloaded, not wearing the mask, not checking temperature, no hand sanitizer is there...staff behavior is very rude...

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Address: 11/6 karunanithi street pudhur ambathur Chennai -600053

I cancelled my ticket Chennai to kovil Patti my amount not return take action send my amount
My ticket number :TQ[protected]

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Address: 11/6 karunanithi street.pudhur ambathur.chennai-600053

I cancelled my ticket but my amount was not return so send my amount

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Address: karur

I booked a ticket on 2nd january on redbus app. Ticket booked but my money got debited twice for single ticket.
First the app got struck so i entered the otp twice and money deducted twice.
The ticket charge was rs.699/- when i check my bank account money debited twice for one ticket. Please resolve this issue. Looking forward for the reply....

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Red Bus Complaints & Reviews

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Red Bus reviews & complaints page 61

Sudden cancelation of ticket

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Request refund amount for my book ticket

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Bus accident

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I am complaining regarding covid19 issue,government guidelines are not followed by your operators

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Delay and change of place

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Amount get deducted twice

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Refund

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Refund for not picking

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Bus cancel but they are not ready to refund amount

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Geethas Tours and Travels Coimbatore very very worst customer service.

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Bus not arrived at stop , waited for more than 1 hr

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Cancelled ticket refund not credited to me

Paid for the same ticket twice, I don't know whether it is a glitch or some different problems. But please refund my payment

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Double amount debited for single ticket

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Amount not refund

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Chhor yeh log bs logo ko lootne ke liye baithe h

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I am complaining about bus service

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Refund amount

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Refund amount

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Amount debited twice

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