Red Bus Complaints & Reviews

Hi,

I have booked ticket from Chandigarh to Dharmshala I have selected date of 24th December.1st of all date is not correct selected so I tried to change but it can't change.so I have tried to get in the bus today but suprisely bus is not on time it is 1.5hr late.Y I have to suffer because to this I want my refund in my account or change is date to 25the December.

called on this number but not got any proper resolution [protected].today late night i am called everybody but dont get any responsce.

I have intiate cacellation in app also but no revert on that also. Expect a fruitful responce from your side..it will be very helpful.

Screen shot attached for request generated...now your team called me up and said refund can't be process as you operator denied of everything.

Regards,

+1 photos

Red Bus customer support has been notified about the posted complaint.

Dec 24, 2020

Updated by SONALI12SAINI Hi,

I raised complaint regarding this on call also miss vindu hear my complaint and forward the cocern to bus operator and take him on call with him.clearly he said bus is 2hr late and change the pick up location which is 6.5 km away from where it had earlier.As a girl you expect me to wait in night for 2 hr on road and get to change location and you bus service on call saying it was my fault and u dont have to ride the bus.i dont what to say now its you call you want to intaite refund or not but 1st Time i am seeing this type of service.my family member is already using your service from long time so he recommend your service.

You can check by his numberb [protected]

Now its your chioce to process for refund or not

Regards,
Sonali

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I would like to bring it to your notice that this travels was very worst experience.
I have selected Virar East as my Dropping point while booking the ticket but traveller has denied to drop on my Dropping Point.
Traveller has dropped me at Kashimira, Mira Road instead of Virar.
If the bus was not upto the Dropping Point, then why I am getting option of Virar in Dropping point while booking. Otherwise traveller has to drop me to my Dropping Point which does not happpened.
I am requesting for refund as I has to spent more amount of money to reach my Dropping point from Miraroad in this Corona pandemic situation.
Ticket details are below :
redBus mTicket
Route: Kudal to Virar
Ticket No: TPDH54743954
PNR:[protected]
Travels: Paulo travels
Departure: 05:46 PM Dec 22, 2020
Seat Numbers: E, F
Boarding point: Near satyam hotel kudal
Landmark: Near satyam hotel kudal
Address: Near Satyam Hotel Kudal, Maharashtra. [protected]
Boarding point contact: [protected], [protected]
Paulo travels Customer Care: [protected]

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Jan 16, 2021

Verified Support

Hi Chetan,

Greetings from redBus!

Ticket ID - TPDH54743954

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future.

We are committed to ensure a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

The ticket is cancelled and initiated for the refund of Rs 200/-. The amount will reflect in 5-7 bank working days to the source account.

We are sorry again for the distress!
Thank you for contacting us.
Team redBus!

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Good morning,

I booked the ticket in our website on 13 Nov 2020. The ticket has been cancelled. Because the bus was break down. So the ticket has been cancelled in travel side. But till date the ticket amount has not credited in my bank account. Please clear this issue as soon as possible.

Details here :
Name : Karthik and vetri
Travel : Sri Krishna travel
Date : 13/11/2020
Time : 9 : 10 Pm
Ticket no : TPCA18908771
Seat no : UB7, UB12
Fare : 1, 100

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 24, 2020

Verified Support

Hi Karthik,

Greetings from redBus!

Trust our relevant team has got in touch with you and resolved your concern.

Thank you for choosing redBus.

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Address: 9886157319

Hi,

We cancelled ticket no TPDC[protected]through Sugama Tourist from Hubli to Belthangady on[protected]. Today we got confirmation from Redbus that amount Rs 1314 is credited to our account.

But the said amount is not credited to our account. we tried to contact redbus customer care, but there is no option to talk to customer care.

kindly see through that amount gets refunded to our account from redbus.

Regards
Shwetha Bhat

Aug 15, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2020

Red Bus Customer Care's response Hi Shwetha,

Greetings from redBus!

Trust our relevant team has got in touch with you and resolved your concern.

We have also shared an email at your registered email address with all the details.

Request you to check the same.

Thank you for choosing redBus.

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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I cancelled the ticket i just got amount refunded mail from redbus but it's not reflected. Can u please resolve this issue my amount not refunded yet.
Ticket no:TPD[protected]

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 21, 2020

Verified Support

Hi Akshatha,

Greetings from redBus!

We request you to kindly share with us the registered email ID and mobile number to [protected]@redbus.com and we shall look into it at the earliest.

Awaiting your response.

Best regards,
Team redBus

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I have booked ticket on 9th nov 2020 through redbus kukkeshree travels from chennai to bangalore. I didn't received any SMS or email confirmation on ticket booking. I saw in redbus app as transction failed . But amount got debited Rs.1528 .I called the icici bank they said transaction is successful with reference number:[protected]. As ticket didn't
received I did not travel. Now they are not refunding my amount of Rs.1528. Please find attachment. But ICICI has confirmed the amount of Rs. 1528 is credited into the redbus account. Please find attachments for proof. Redbus customer service they not even understanding the customer complaints and closing the tickets.
Beneficiary details are as follows:

Name: RAZORPAYREDBUS
Account No: XXXXXXXX5290
IFSC Code: ICIC0000001
VPA : [protected]@icici

+3 photos

Aug 10, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Dec 29, 2020

Updated by Pavannv Still complaint not resolved since last one month. Very poor customer service by redbus.

Verified Support

Dec 30, 2020

Red Bus Customer Care's response Hi Pavanendra,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status of your transaction ID[protected].

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

As discussed on the call. Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 29th December to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again.

The refund for your ticket has been initiated from our end on 29th December to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO Number: [protected]/-
• Refunded Amount: Rs. 1578/-
• Refund Reference no.:[protected]

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund using the ARN No. or Refund Reference No. given above.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Pavannv

from Bengaluru, Karnataka

Dec 22, 2020

This is the transaction number reference:[protected] shared by ICICI bank r . Redbus is not taking any responsibility to refund my money they are trying to close the ticket .

Name: RAZORPAYREDBUS
Account No: XXXXXXXX5290
IFSC Code: ICIC0000001
VPA : [protected]@icici

Please help.

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I travelled from JAISALMER to BIKANER on 30/11/2020 6AM R.S. 800/-by CHOUHAN TRAVELS HANUMAN CIRCLE JAISALMER. then I travelled from BIKANER to KURUKSHETRA on 30/11/2020 6:45PM R.S. 1000/- by MILAN TRAVELS. I booked my ticket from REDBUS. REDBUS ticket did not have GST INVOICE.
REDBUS told me ask BUS OPERATORS and BUS OPERATOR telling me to call REDBUS. I am tired calling both sides. I am providing tickets. Please find attachments....

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I booked a redBus mTicket
Route: Kakinada to Hyderabad
Ticket No:
TPDC15469082
Passenger: D Radhakrishna 49, MALE
PNR: TS[protected]WBEM/25837/NT - 01
Dt 16 Dec 2020
For 2 persons
It's a horrible experience
This bus is worst compared to Hyderabad city RTC bus. Dusty not tidy. Not multi axle
I will never book through Redbus in future

Red Bus customer support has been notified about the posted complaint.

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I booked my bus ticket by REDBUS on 06 DECEMBER 2020(Ticket number (TIN): TPD[protected] from Chennai to Bamgalore for dated 27 DECEMBER 2020 that tckt amount was 1453/- Rs. Through Google Pay (G.Pay Phone no : [protected]), Given phone no for registration was [protected] and cancelled it on the same day 06 DECEMBER(PNR no: TS[protected]MDHT/1255569)

But my problem is that still i have not received that refund amount in...

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Please refer my representation through from this mail ID on: 2.12.2020
at 17.27 and in continuation of the refund said to have been is wrong
and no action has been effected from your end and necessary false
intimation details sent by you is appended herewith for careful
perusal and proper action.

I wish to inform that till date as on 12.12.2020 7.30pm the refund
amount of rs.2380 is not refunded or credited into my sb account as
stated in my representation on 3.12.2020 and annoyed.

I am wondering, simply sending automated reply and no response from
your end to refund the amount as it amounts service insufficiency on
your part and I am constrained to seek proper legal remedies in this
regard as a senior citizen, i shall not be dragged into this faulty
administration of your concern.

with regards

K S Ravi Manoharan
[protected]

+2 photos

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2020

Red Bus Customer Care's response Hi Ravi,

Greetings from redBus!

In order to resolve your query, we request you to share the registered mobile number and the email ID to [protected]@redbus.in and we shall look into your concern at the earliest.

Awaiting your response.

Best Regards,
Team redBus

Verified Support

Dec 13, 2020

Red Bus Customer Care's response Hi Ravi,

Greetings from redBus!

Kindly ignore the previous response, as per the email response received for the case ID[protected] this morning from you, thank you so much for confirming that you have received the refund.

We appreciate your patience and understanding.

Thank you for choosing redBus.

Best regards,
Team redBus

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Address: Lohegaon pune

I booked Redbus on 27.11.20 from Chandigarh to Delhi. I got cancellation msg on the same day at 11 pm. I have paid Rs. 914/- and I am still struggling to get my refund. Customer Support not responding. Below is the msg received from Redbus:

Your ticket from Indo Canadian Tpt, Chandigarh to Dhaula kuan metro station, Delhi is cancelled :(
PNR Number: ZB[protected]
Journey Date: Nov 28, 2020 7:00 AM
For any assistance you can reply us back here

R/Sheetal

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2020

Red Bus Customer Care's response Hi Sheetal,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status of your ticket ID TPCR24864282.

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

As dicussed on the call, upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 27th November to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again.

The refund for your ticket has been initiated from our end on 27th November to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 914/-
• ARN No. or Refund Reference no.: [protected]

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Team red bus

I am Anseena Anees .I have made a booking on December 1 st 2020 from kollam to kannur and I have done the payment through phone pe and first it got failed and again I tried via PhonePe but redBus shown it has not booked, then I made again via debit card and got booked . But redBus took my money 2 times for the single booking. . They deducted money via PhonePe and also via card . Kindly refund my money 630 Rs . I am enclosing my Bank statement and booking proof . Kindly refund my 630 rs

Thank you

+3 photos

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2020

Red Bus Customer Care's response Hi Anseena,

Greetings from redBus!

We checked the details of the screenshot attached. Unfortunately, we are unable to fetch any details from the screenshot shared.
You are requested to share the email ID/contact number associated with the transaction via email to '[protected]@redBus.in' and we will have this checked.

We are here to help.

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 9, 2020

Verified Support

Hi Anseena,

Greetings from redBus!

We checked the details of the screenshot attached. Unfortunately, we are unable to fetch any details from the screenshot shared.
You are requested to share the email ID/contact number associated with the transaction via email to '[protected]@redBus.in' and we will have this checked.

We are here to help.

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

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I am Anseena Anees .I have made a booking on December 1 st 2020 from kollam to kannur in Asian Travelink seat number J4 and I have done the payment through phone pe and first it got failed and again I tried via PhonePe but redBus shown it has not booked, then I made again via debit card and got booked . But redBus took my money 2 times for the single booking. . They deducted money via PhonePe and also via card . Kindly refund my money 630 Rs . I am enclosing my Bank statement and booking proof . Kindly refund my 630 rs Asap . Kindly solve my issue asap

Thank you

+3 photos

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2020

Red Bus Customer Care's response Hi Anseena,

Greetings from redBus!

We checked the details of the screenshot attached. Unfortunately, we are unable to fetch any details from the screenshot shared.
You are requested to share the email ID/contact number associated with the transaction via email to '[protected]@redBus.in' and we will have this checked.

We are here to help.

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

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I have not received that refund amount in my bank account and in received cancellation mail you mention that I will return that amount within 5 days( For your reference I am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. please give me a response as soon as possible.

Ticket details:
Ticket number (TIN): TPCW46781435
From: Chennai
To: Srivilliputhur
Date of journey: 04/12/2020
Travels: Naveen Travels
Bus type: NON A/C Seater / Sleeper (2+1)
Boarding time: 09:35 PM
No of seats: 1
Seat number: L13

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2020

Verified Support

Hi Karthick,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket ID TPCW46781435.

The refund for your ticket has been initiated from our end on 2nd December to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 719.1/-

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund.
I hope this response was satisfactory.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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My bus booking from bikaner to ahmedabad. And bus service is cancelled by operator.
My reference no. is:[protected]
please give me my refund as soon as possible.

Aug 6, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Dec 08, 2020

Updated by @manav mail : [protected]@gmail.com
No. [protected]

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@

@manav

Dec 8, 2020

AND my amount deducted was 637₹

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 8, 2020

Verified Support

Hi,

Greetings from redBus!

We request you to kindly share us the registered email ID and mobile number along with the issue and error screenshot to [protected]@redbus.com and we shall look into it at the earliest.

Awaiting your response.

Best regards,
Team redBus

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@manav's [Complaint's author] reply, Dec 11, 2020

mail: [email protected]
no. 7597610526

Red Bus Customer Care

from Bengaluru, Karnataka

Dec 16, 2020

Verified Support

Hi,

Greetings from redBus!

We're unable to fetch the ticket details from your email ID and mobile number. We request you to share the redBus ticket ID with us and we'll have this checked.

Awaiting your response.

Best regards,
Team redBus

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Address: Shivkrupa shrihari nagar near sawali rest house vasmat road parbhani

MYSELF Gajanan Laxmanrao Kadam booked Ticket No. TPCJ94707519, PNR[protected] Dated 27/11/2020 from Aurangabad (Maharashtra) to Vadodara (Gujarat) but bus was cancelled by Agency Shrinath Travels agency. Still not received my amount in my account . Amount deducted was Rs. 1859.85...

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I had booked a redbus from thrissur to kasargod. I booked a bharat benz semi sleeper safety plus bus of asia travelink. The time scheduled to reach kasargod was 6am.
The bus which came was not bharat benz. Their were no guidelines followed about safety plus. My actual seat number booked was H4 but the bus didnt have any seat with that number and i was asked to sit in seaf number 21.
The bus reached destination at 9.15.
Nothing was offered against my booking, bus seat safety schedule everything was wrong. When I complained in redbus they are telling they can only provide 20% refund. Y should i pay 80% for which no service of my booking was offered to me.

+1 photos

Aug 19, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2020

Red Bus Customer Care's response Hi Nikhil,

Greetings from redBus!

We did validate the complaint details and we are sorry for the inconvenience caused here.
After checking the complaint details we could understand that the safety precautions were not followed on the bus. Please be informed that the bus operator has not marked themselves under safety+ and you are requested to check for the same before making the booking confirmation.
Adding to this, we have duly noted the feedback shared for the operator and we would ensure strict corrective steps.
As discussed on the call earlier, we have shared the best possible resolution on this complaint, and we regret to inform you that we will be unable to process a complete refund here.
In case you want us to proceed ahead with the same, please revert via email and we are listening.

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

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Address: Room no.5 2nd floor 17/B Yakub manzil P.L.PATIL MARG COLABA

I had booked bus ticket from Mumbai to Davangere on September but haven't received the refund till date by taking the follow up everyday
redBus mTicket
Route: Mumbai to Davanagere
Ticket No: TPAT34276274
Passenger: Aniket Vilas Chogale (27, MALE)
PNR: TS[protected]ITXL/13050/Mumbai To Bangalore
Travels: MMK Travels
Departure: 03:40 PM Sep 29, 2020
Seat Numbers: 12LB
Redbus Discounted Fare: Rs.1329.0
Boarding point: Sion Circle
--
Address: Sion Circle
Boarding point contact: [protected][protected]
MMK Travels Customer Care: -
-
You can reschedule the ticket till 29 Sep 2020 06:00:00 AM
--
-
-
--
Thanks for using redBus.
redBus Helpline:[protected] T&C apply

Aug 13, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2020

Red Bus Customer Care's response Hi Aniket,

Greetings from redBus!

As discussed on the call, we have addressed your concern to your consent.

Thank you for choosing redBus.

Regards
redBuddy
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

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Website: Redbus.in

I travelled from Delhi to Jaisalmer on 30 sept 2020. I booked my ticket through redbus. They didn't provide any GST invoice. Now they say that I should contact bus operator and bus operator says he can't help me. Redbus should provide GST invoice and not make their customers run after bus operators.
Ticket no.- TPAP78263001
PNR[protected]...

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I am booking ticket Kolhapur to pune. I have done payment but I don't get ticket confirmation. In redbus app dismised payment n not booked ticket.but amount is debited from my account through Google pay.

+1 photos

Aug 6, 2021

Complaint marked as Resolved

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Red Bus Customer Care

from Bengaluru, Karnataka

Dec 5, 2020

Verified Support

Hi Pooja,

Greetings from redBus!

We request you to kindly share us the registered email ID and mobile number along with the issue and error screenshot to [protected]@redbus.com and we shall look into it at the earliest.

Awaiting your response.

Best regards,
Team redBus

Red Bus Complaints & Reviews

File a complaint to Red Bus

Red Bus reviews & complaints page 61

Refund issue and bad behaviour of bus operator

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driver denied to drop on dropping point.

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Refund is not credited

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Redbus ticket cancelled amount not refunded

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Amount not refunded

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Amount paid , ticket not given but not refunded

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I need GST invoice of bus ticket.

On your booking page kindly mention bus having multi axle,double axle.

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Refund amount not received

Case ID - 14855060 [ ref:_00D281KZyA._5001010aIIO:ref ]- TILL DATE AMOUNT RS,2380 NOT REFUNDED AND CREDITED INTO MY ACCOUNT - REG

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Struggling to get refund

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Deducted fund 2 times for single booking , I need refund

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Money deducted 2 times for a single booking

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Refund not credited to my bank account

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Tell me about my refund status.

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Not refund amount of cancelled bus

Service was awful

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Bus was cancelled but have not received refund from last 2months

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Not providing Gst invoice

Not getting money back to account

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Red Bus Complaints & Reviews

File a complaint to Red Bus

Red Bus reviews & complaints page 61

Refund issue and bad behaviour of bus operator

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driver denied to drop on dropping point.

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Refund is not credited

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Redbus ticket cancelled amount not refunded

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Amount not refunded

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Amount paid , ticket not given but not refunded

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I need GST invoice of bus ticket.

On your booking page kindly mention bus having multi axle,double axle.

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Refund amount not received

Case ID - 14855060 [ ref:_00D281KZyA._5001010aIIO:ref ]- TILL DATE AMOUNT RS,2380 NOT REFUNDED AND CREDITED INTO MY ACCOUNT - REG

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Struggling to get refund

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Deducted fund 2 times for single booking , I need refund

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Money deducted 2 times for a single booking

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Refund not credited to my bank account

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Tell me about my refund status.

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Not refund amount of cancelled bus

Service was awful

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Bus was cancelled but have not received refund from last 2months

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Not providing Gst invoice

Not getting money back to account

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