Red Bus Complaints & Reviews

Dec 29, 2020

Red Bus Customer Care's response HI Sonisha,

Greetings from redBus!

Thank you for reaching out to us with your query for the ticket ID: TPD[protected].

Upon checking we see that our manangement team has already reached you and shared an update for the concern raised.

We apologize for the inconvenience caused. A refund of Rs.300/- was initiated on 27th December 2020 and it will reflect within 5 - 7 bank working days in the source account.

We thank you for choosing redBus.

With regards,
Team redBus

Dec 24, 2020

Red Bus Customer Care's response Hi Shwetha,

Greetings from redBus!

Trust our relevant team has got in touch with you and resolved your concern.

We have also shared an email at your registered email address with all the details.

Request you to check the same.

Thank you for choosing redBus.

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same. 

Dec 30, 2020

Red Bus Customer Care's response Hi Pavanendra,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status of your transaction ID[protected].

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

As discussed on the call. Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 29th December to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again. 

The refund for your ticket has been initiated from our end on 29th December to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5 -  7 business days.

Details of the transaction are given below:

• PO Number: [protected]/-   
• Refunded Amount: Rs. 1578/- 
• Refund Reference no.:[protected]

In case,  you do not receive the amount within the designated time period,  you can contact your bank to know the status of your refund using the ARN No. or Refund Reference No. given above.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.         

Dec 13, 2020

Red Bus Customer Care's response Hi Ravi,

Greetings from redBus!

In order to resolve your query, we request you to share the registered mobile number and the email ID to [protected]@redbus.in and we shall look into your concern at the earliest.

Awaiting your response.

Best Regards,
Team redBus

Dec 13, 2020

Red Bus Customer Care's response Hi Ravi,

Greetings from redBus!

Kindly ignore the previous response, as per the email response received for the case ID[protected] this morning from you, thank you so much for confirming that you have received the refund.

We appreciate your patience and understanding.

Thank you for choosing redBus.

Best regards,
Team redBus

Dec 13, 2020

Red Bus Customer Care's response Hi Sheetal,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status of your ticket ID TPCR24864282. 

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

As dicussed on the call, upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 27th November to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again. 

The refund for your ticket has been initiated from our end on 27th November to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 5 -  7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 914/-
• ARN No. or Refund Reference no.: [protected]

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.     

Dec 09, 2020

Red Bus Customer Care's response Hi Anseena,

Greetings from redBus!

We checked the details of the screenshot attached. Unfortunately, we are unable to fetch any details from the screenshot shared.
You are requested to share the email ID/contact number associated with the transaction via email to '[protected]@redBus.in' and we will have this checked.

We are here to help.

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

Dec 09, 2020

Red Bus Customer Care's response Hi Anseena,

Greetings from redBus!

We checked the details of the screenshot attached. Unfortunately, we are unable to fetch any details from the screenshot shared.
You are requested to share the email ID/contact number associated with the transaction via email to '[protected]@redBus.in' and we will have this checked.

We are here to help.

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

Dec 10, 2020

Red Bus Customer Care's response Hi Nikhil,

Greetings from redBus!

We did validate the complaint details and we are sorry for the inconvenience caused here.
After checking the complaint details we could understand that the safety precautions were not followed on the bus. Please be informed that the bus operator has not marked themselves under safety+ and you are requested to check for the same before making the booking confirmation.
Adding to this, we have duly noted the feedback shared for the operator and we would ensure strict corrective steps.
As discussed on the call earlier, we have shared the best possible resolution on this complaint, and we regret to inform you that we will be unable to process a complete refund here.
In case you want us to proceed ahead with the same, please revert via email and we are listening.

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!

Dec 10, 2020

Red Bus Customer Care's response Hi Aniket,

Greetings from redBus!

As discussed on the call, we have addressed your concern to your consent.

Thank you for choosing redBus.

Regards
redBuddy
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.