[Resolved]  Redbus — urgent roadside assistance

Address: Karnataka Maharashtra border (way to hyderabad to pune)

📧 Subject: Urgent Assistance Required – BharatBenz GliderZ Bus Breakdown Near Turori (PNR: 7767615, Bus No: AR20B7003)
Dear BharatBenz Customer Support Team,

I am currently traveling on a BharatBenz GliderZ bus operated by Laxmi Holidays, booked via redBus, from Hyderabad to Pune.

At around 2:10 AM, the bus broke down due to a displaced engine belt. The driver and conductor have attempted to fix it but could not resolve the issue on the roadside. As a result, the bus is stranded, and all passengers are stuck in the middle of the night.

This situation poses a serious safety concern for everyone onboard.

📍 Location of Breakdown:
Just crossed the Karnataka–Maharashtra border, near Turori.

🚌 Travel & Bus Details:
PNR: 7767615

Seat No.: DU12

Bus No.: AR20B7003

Bus Model: BharatBenz GliderZ

Operator: Laxmi Holidays

Route: Hyderabad → Pune

Boarding Point: Kukatpally Pillar No. A-818, Infront of Airtel Stores, Hyderabad

Boarding Time: 09:15 PM (04/09/2025)

Operator Contacts:[protected] /[protected]

Tracking Link:
https://b.redbus.com/?nXBvk9f

Booking Platform: redBus

🚨 Immediate Request:
Roadside assistance from BharatBenz – dispatch of a qualified mechanic with the required engine belt.

Coordination with Laxmi Holidays to arrange either a replacement bus or urgent repair.

Clear communication to passengers regarding the expected resolution time.

👤 Passenger Contact:
Name: Soumik Das

Mobile:...

I kindly request you to treat this matter with urgency and provide a resolution at the earliest to ensure the safety and timely completion of our journey.

Thank you for your immediate attention.

Regards,
Soumik Das