[Resolved] Redbus — wrong boarding station mentioned and no clarity regarding bus

[Resolved] Redbus — wrong boarding station mentioned and no clarity regarding bus

R rubble

I am very disappointed with this service. I was given confirmed ticket from chandigarh to jaipur.. The boarding station was said to be isbt 43 chandigarh.. We were running from counter to counter in rain.. But there was no said bus. We called the numbers given on website. No one picked the phone. When someone picked they said we dont have any bus at the said time. And disconnected the phone. Then someone on bus stand suggested us to go and check sector 17 isbt as all rsrtc buses go from there.. When we went there they too didnt give satisfctory answer. No said bus was available. We were highly harrased. We have to return gome disappointed. We were unable to go to jaipur due to your poor service and customer service.. Our money got wasted on the bus booking.. Our jaipur hotel bookings and return ticket bookings are wasted too. Was this information helpful? No (0) Yes (0)
Apr 21, 2020 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Mar 08, 2020 Red Bus Customer Care's response Hi, Greetings from redBus! We definitely understand your disappointment. We request you to share the ticket ID via mail on [protected]@redbus.in and we will have a check on it. Thank you for contacting redBus. With regards, Team redBus. Mar 09, 2020 Updated by rubble I am not able to mail to the given id [protected]@redbus.in as it sgows its invalid recipient.so i am sharing my ticket id here. Ticket no:TP[protected]. Attaching the ticket image alongwith the call history details to tne numbers given by you Verified Support Mar 21, 2020 Red Bus Customer Care's response Hi, Greetings from redBus! Thank you for sharing the ticket details. We have escalated your concern to relevant team. We will get back to you with updates at the earliest. With regards, Team redBus Verified Support Aug 10, 2020 Red Bus Customer Care's response Hi, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the refund for your ticket number TP[protected]. I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. We’ll work harder to educate bus operators on providing hassle-free quality service in the future. In hopes of compensating for the inconvenience caused to you, we are refunding your ticket amount Rs. 2011.18/- (Rs. 1774 + Rs. 237.18/- need to issue after the OTP verification is done). The refund for your ticket has been initiated from our end on the 10th of August. Basis the policy of your bank, the amount should reflect in your account within 5 - 7 business days. The refund will be in the name of IBIBO Group Pvt. Ltd. PO Number: [protected] Refunded Amount: Rs. 1774 /- (Rs. 237.18/- need to issue after the OTP verification is done). I do hope this solution was satisfactory. We would be happy to answer any other questions you may have or help you with your future travel bookings. As this response has been logged in our system, you will receive an email stating that your case has been closed. Also, you will soon receive an email with a survey link seeking your feedback on the solution provided by us. Please do spare a moment to share your thoughts! It will help us make your experience better next time. Once again, I thank you for choosing redBus and hope you accept my sincerest apologies. Have a great day! Take Care, Team redBuddy Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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