| Address: Mysore, Karnataka, 570009 |
Dear Sir/Madam, I bought Renault Kwid in December 2015. The reasons I am totally disappointed with the vehicle are the following:
1. The engine sound to the cabin is unacceptable.
2. Body parts are too delicate, even a dashing from a distance of one foot make the car like touch-me-not.
3. Just after the purchase, there was rubbing noise with steering.
4. The rubber beading of the rear door had to be replaced.
5. The handbreak was replaced.
6. Within 30K kilometers, the break pads had to be replaced twice!!
7. The Shock absorber was replaced (not covered under warranty).
8. Silencer set was replaced.
9. Forearms were replaced.
10. Oil sump was replaced. (surprisingly and sadly, it is made of fiber!!!)
11. Key socket has to be replaced.
12. Oil filter was replace twice.
13. AC gas was reloaded (even after with very minimum use AC)
14. Mud guards are too poor, not of any quality.
15. Accelerator was replaced.
16. The wheels were removed and refitted many times which really makes the wear and tear of the wear very badly.
17. The body is so thin, even a light impact can cause unimaginable damage, and empty the pocket even after huge insurance coverage.
18. Customer care does not respond properly, pretends to intentionally misunderstand and then respond accordingly while the real issue in question is really far from what I talked about with them.
19. Taking the car to the showroom for any minor repair will be mishandled, will cause more harm than repair, and will force you to think that the maintaining the problem would have been better than solving it.
20. It has become a share to drive the car, with such a substandard quality.
21. The above complaints have fallen on deaf ears on the part of the customer care and Renault management, just indifferent.
It is really a pathetic situation because:
1. People who buy such car belong to middle class or lower
2. They buy the car because it is a dream for most of them, shelling
out their hard earned money.
3. A good number of buyers buy the car on loan.
4. Therefore the people are cheated.
5. The car came to market proclaiming the low cost of it, but
considering the quality of the care pricing should have been less
than half of the showroom price.
After considering the above points, I as a customer look for an appropriate compensation from Renault manufacturers after taking back the car. The above complaints have caused a lot of inconvenience to me, visiting the showroom many times more than normal. If the above replacements of parts are done in just less than two years, I will have to spend a lot of time in the rest of my life in showroom and spend a lot of money. It is told that if you buy a new car, there will be no major maintenance cost for at least five years, and that is one of the reasons people go for new car. But see the case of this car!!! I want justice.
Seby
Rediff.com India customer support has been notified about the posted complaint.
