[Resolved]  Rediff Shopping — Damaged product, Fraud company, Bad customer service...Order Id:10127064

Address:

Chennai, Tamil Nadu

I bought Used Nokia E63 from rediff shopping on July 28. After receiving the product on 2nd Aug I locked a complain. MNV collection from Mumbai was the sellor. Before buying they told the mobile was only one year old. So I paid 4100 rs for it. After receiving it I found out it was far more older than that and having various issues for example: charging port problem, one side few cover are broken and missing, sound problem, battery is going to expire soon. Jus repairing would cost 2000 rs.Rediff shopping customer service harassed me for few weeks. Every time they tell that they will arrange pick up. Nothing happened for a month. I have called 20 times ant send mail at least 10 times attaching the photos. They call you back with in minutes when you want to buy a new product but about return and refund the tactically try to avoid for long time till you lose all patience. After telling that I am going to write in coustomer court, they send a mail saying to either to make a deal with the seller directly or send the product on my own to the seller to get a replacement. they wont arrange reverse pick up. After geiing disgusted I decided to take a compensation of 800 rs from the seller and repair the product. I has been two weeks. I have repaired the product but have not got the money from the seller. My honest suggestion: DO NOT BUY REDIFF SHOPPING. They pursue you in all possible way to shop from their website. It is a disgusting money making company who does not care about customer satisfaction. Everything is fake. You will be far more satisfied to buy from other places. Sumit email:[protected]@gmail.com number: [protected]