Rediff Shopping — Duplicate Product Delivery and No replacement by "Rediff Shopping"

Address:

Pune, Maharashtra

Site ► Rediff Shopping Order No. ► 10843624 Product Name ► Genuine Xiaomi Powerbank 10400 mAh Complaint Ticket No. ►[protected] Mail Id ► [protected]@gmail.com Name ► Pritam Bagade . I ordered the product Genuine Xiaomi Powerbank 10400 mAh on 10 Dec 2014... But I received DUPLICATE PRODUCT.. I called Rediff and informed about the issue to which they told me to mail Support Team about the issue.. I mailed them on same day 16 Dec 2014... I got reply from them that they will solve the issue within 7 working days and arrange a pickup n replacement... Just the pickup took ONE MONTH.. Pick up was done on 10 JAN 2015... . BUT till today I have not got the replacement from Rediff not even refund... I called a lot of times to rediff and they always asked me about the issue and I had to repeat the same things again... they also disconnected my call in between conversation & whenever I requested them to transfer call to seniors... they never called me back when they promised me to do so... . My mobile phone cost for calling rediff might have been more than the product cost ... So many times I have called them... . Following are complaints about redif.. 1: Worst ever customer support 2: Irresponsible Seniors 3: They Fool Customers 4: Duplicate product supply 5: Worst replacement Service 6: Just keep on telling the same things again that we understand, we will solve the issue, we have set your complaint at priority etc etc.. . I request you to solve this issue and get me the original product, if not than the price money that includes original market price of that product so that I could buy it from other site and also Rs. 500 as fine to rediff for my phone bill cost... . . Following are the links for image proofs of bills and mails... 1: Complaint Mail: http://goo.gl/HiOuxJ 2: Pickup Regarding Mails: http://goo.gl/ugkQvR 3: Pickup Success Mail: http://goo.gl/K3kyY4 4: Replacement Request instead o refund: http://goo.gl/cYH7lb . Thank You