Rediff Shopping — [Ticket#[protected]]Order No.11131043 wrong battery delivered.

Address:

Pune, Maharashtra

Dear Sir / Madam, I have purchased Samsung mobile Battery Eb425161lu for Galaxy S Duos S7562 on Rediff online shopping on 4th February 2015. My order no is 11131043. I have paid the entire amount of Rs. 320/- Cash on Delivery. But after collecting the parcel when, I opened it the battery inside it was of 2000 MAH. It’s really disappointed me that the Rediff online shopping is indeed cheating to me by sending them different products which are of no use to me. I have lodged a complaint about the product as soon as I received the same. He assured me within 48 hours the product replace will be delivered in the next 7-10 days. The product is still not delivered or not refund to me as Rediff shop committed time periods. So I called up again many times on different days but still they gave me the same answer that our expert team is investigating. I don't understand what they are investigating? As instructed by Rediff Support on phone, I attached the pictures of the item, and requested to pick-up and replace the product. He assured me, once the product has been pickup up by the logistic, so that we may proceed further for refund/replacement accordingly. Also kindly forward us, the attached scan POD copy of the logistic courier (.jpeg format and keep the file size below 2 MB), once your pickup is done, which will be given to you when the product will be picked up. I have handover the product to the courier as he referred named Aramex. I have called 19 time’s follow-up emails and also contact through call centre but all executives gave no response and false commitments... Problem is not sorted out till date. I will never ever place the order on Rediff shopping and I’ll not suggest anyone to shop from Rediff shop this is the worst really worst online shopping and customer care service. I wanted to know the reason behind the answer WHY they are harassing the customer. It's already 1.5 months I'm waiting. After long period called to Rediff shop customer care centre, Rediff has been replied me by email, they say to me your amount will be refunded as cheque to your mentioned address wait for 3-4 days. After three days Rediff shop mailed me, as they were required my bank details. I have sent as they required bank details but after they can’t refund and problem is not sorted out till date. I requesting to all others buyers don't buy any product from Rediff Shopping. They (Rediff) are shopping shows very attractive offer and collect money send defective product and lingering for replacement for 1 month and refund the amount don’t know? This are doing with thousand of clients think while doing this how much amount they earn from interest. Please look into this matter and forward to my problem it out as soon as possible. Regards, Manesh D. Tupe Mob-[protected]