[Resolved]  Reebok India — Real flex show ruptred with in 5 month of purchase

Address:

Ghaziabad, Uttar Pradesh

Hello Team, I am writing to bring to your attention a serious issue I had in your product. I bought a Reebok shoe and after 5 month of purchase shoe mesh ruptured from front, I used show once or two times in week. I have been wearing Reebok for the last 12 years and always got a good lifespan out of their shoes - normally 1 year. But I bought a pair of Realflex running shoes and only got 5 months off of them after the mesh started rapturing from front part of shoes - not good enough when I have paid almost 6, 000 Rs. I do not use them for sports only for walking. When I am spending 6000 bucks which is not a small amount for any shoes at least should get good service, Sales men told me there is no warranty on shoe mesh and company is not responsible for their durability is this really so ? I would like to ask question from your company Quality and Standers team are they aware of this ?, if company is not able to commit for mesh quality (where as 80 % part of shoe is made of that ) then why they are still manufacturing these products that too at very high end cost. If Reebok cannot provide good service at least should not sell inconsistence products at high prices. At the time of purchase we have been told uncountable qualities of product but when we complain about them we had been advise that these shoes has warranty of 3 months only after that company is not responsible for product, Is this is a way how Reebok deal with their loyal customers All of my running shoes are Reebok, and have lasted me at least over a year. I like Reebok products, but through this telling situation it’s been made clear to me that Reebok does not value my loyalty at all, and does not back up their products well. Due to this, I will be buying my sportswear from competitors from now on, as will my entire family. I hope to hear back from you about this incident. I can be reached by phone at +91 [protected]at any time or by email at j.[protected]@gmail.com Sincerely, Mohit Jain Shipra reebok <sd.04.[protected]@gmail.com> 6:37 AM (4 hours ago) to me hi Thanks & Regards JAY [protected][protected] Reebok Exclusive UGF-81, Shipra Mall Gzb, UP 201001 Tel No.[protected] Mobile No.[protected] [protected] Forwarded message[protected] From: Care, Customer <customer.[protected]@reebok.com> Date: Thu, Dec 18, 2014 at 10:11 AM Subject: RE: defective Reebok RealFlex Run 2.0 | Ref no :­ REE14120296 To: Shipra reebok <sd.04.[protected]@gmail.com> Cc: "Kumar, Parveen" <parveen.[protected]@adidas-group.com>, HARI SIR <[protected]@yahoo.in> Dear Team, Greetings from Reebok! We regret to inform you that your claim for the ref no. REE14120296 has not been approved as we have three months warranty and your product is out of warranty therefore we would not be able to process your request further. We apologize for the inconvenience caused. Thank you for being with us. Regards, Reebok Team cid:image002.[protected]@01CEEC21.0EBD0E70 From: Shipra reebok [mailto:sd.04.[protected]@gmail.com] Sent: Wednesday, December 17, 2014 7:29 PM To: Care, Customer Cc: Kumar, Parveen; HARI SIR Subject: defective Reebok RealFlex Run 2.0 Dear Sir, Please find the attached file... Here's is a detail of defective Reebok RealFlex Run 2.0 ... Consumer Name Consumer Contact Consumer Location Consumer Mail ID Purchase Invoice No. Date of Purchase Size Qty. Defect Description (Major) Store Address Store Contact Category Region ASM Name Article No. Agent Address Agent Contact .mohit jain [protected] 98-B repenl appt. shipra suncity j.[protected]@gmail.com 0997 13/07/2014 9 1 mesh teared No. 81, UGF, Shipra Mall, Indirapuram, Ghaziabad, U.P [protected] FW North India Mr. Praveen Kumar V60463 Thanks & Regards JAY [protected][protected] Reebok Exclusive UGF-81, Shipra Mall Gzb, UP 201001 Tel No.[protected] Mobile No.[protected] This e-mail and any attachments contain privileged and confidential information intended only for the use of the addressee(s). If you are not an intended recipient of this e-mail, you are hereby notified that any dissemination, copying or use of information within it is strictly prohibited. If you received this e-mail in error or without authorization, please notify us immediately by reply e-mail and delete the e-mail from your system. If you need any further assistance, please send a message to [protected]@adidas-group.com. Thank you in advance.