[Resolved]  Videocon Single Door Fridge — videocon-fridge-service-issue-which-is-under-warranty

Address:

Bangalore, Karnataka

Videocon Compliment no: BAN [protected] dated on 26/11/2012.
Compliment no: BAN [protected] dated on 29/11/2012.


We have purchased single door Fridge form videcon company which is in my father name jayadeva H D & Fridge which is under warranty period. It was purchased on 02/04/2009 and warranty period is for 7 years ( 1 year for others & 6 years for the Fridge compressor when we contacted customer-care of videocon they told that service charge is Rs:250+ 12.3% service tax & for the Gas filling its 500+ Tax .

But when the service engineering for the Shreya Tekniks which is in Bangalore Address: No: 414, 20th main, 1st block rajajinagar Bangalore: 560010 Ph[protected] Mob: [protected] (videocon authorized service center in Bangalore) he came & checked the fridge & told the compressor is dead short & need to replace with new one as it was under warranty it will be done free but they told that service charge is Rs 450+ tax & for the gas filling its Rs: 1800+ tax.

when i again enquired with videocon they told its 250+ tax & for gas filling its 500+ tax but the authorized dealer is charging more then the company what specified & i have tried to contact the customer care of the company but none of the company person is responding to resolve the issue for which i have taken this step to get the issue resolved at the earliest as it is still under warranty period


Shreya Tekniks They have taken Rs 300/- for service charge & they have not replaced the compressor which is under warranty.


Regards
Harsha J
[protected]