Vijay Sales / Godrej Home Appliances — Service Issue

gablasts

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I purchased Godrej Refrigerator in the month of Nov 10 from Vijay Sales. Came across cooling problem within 6 months. When contacted Vijay Sales, they said we need to contact Godrej Customer Care for the same. when contacted Godrej Customer Care, no one responded over a long period of time. For next 5 months, I attempted to contact Godrej Customer Care many times without service. During the last month of warranty, I called head office of Godrej Appliance and then got my compressor changed. Compressor again stopped working after 4 months. Then I was forced to extend the warranty for 3 years to get compressor replaced. What a great service experience.

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Comments

gablasts

from Mumbai, Maharashtra

During this entire period, Vijay Sales said they can not help me.

Godrej Appliances Customer Care

from Pune, Maharashtra

Hi gablasts,

We are extremely sorry to hear about your experience. We would like to take this opportunity to resolve all the complaints you have regarding our product/service.

Kindly send in your contact details at [protected]@godrej.com so that we can resolve your issue at the earliest.

You can also call us on[protected] / 1800 – 225511 for further queries; you can also follow us on:-
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance

Regards,
Godrej Appliance Team.

Godrej Appliances Customer Care

from Pune, Maharashtra

Dear gablasts,

We are trying our best to resolve your complaint. However, as we have not received your contact details your complaint has been closed from our end.

For further enquiries contact us at [protected]@godrej.com or call us on:
[protected]/1800 – 225511.

Regards,
Godrej Appliances Team
Facebook - http://www.facebook.com/GodrejAppliances
Twitter - http://twitter.com/GodrejAppliance